7
TROUBLESHOOTING GUIDE
PROBLEM
SOLUTION
1.
No power. All switches are
in the ON position and the
unit does not work.
A. Check that the unit is plugged into
a standard 120V power outlet.
B. Check that the “Master” switch is
on (see Figure 3).
2. The flame effect is
functioning, but the heater
does not blow out warm air.
A. Check that fan and heater switch
are turned on (see Figure 4).
B. Check that Mechanical Thermostat
Knob is set to the highest setting
(clockwise).
3. Heater does not work
while heater switch is in the
ON position.
A. Turn all switches to the OFF
position and unplug the unit from the
wall outlet for 5 minutes. After
5 minutes, plug the unit back into wall
outlet and operate as normal.
4. The ember bed is glowing,
but the flame is not
functioning properly.
A. Open the back panel of the unit.
Check whether the spinner spindle is
connected to the motor.
B. Check whether Flame Generator
drive motor is running. If not, contact
customer service via email or phone.