ComfortFlame.US.com
900559-00 NC
26
TROUBLESHOOTING
Continued
OBSERVED PROBLEM
POSSIBLE CAUSE
REMEDY
Heater produces unwanted odors
1. Heater burning vapors from paint, hair spray, glues,
cleaners, chemicals, new carpet, etc. (See
IMPOR-
TANT
statement above)
2. Low fuel supply (propane/LP only)
3. Gas leak.
See Warning statement at top of
page
1. Open window to ventilate room. Stop using
odor causing products while heater is running
2. Refi ll supply tank (propane/LP only)
3. Locate and correct all leaks
(see Checking Gas
Connections,
page 13
)
Heater shuts off in use (ODS operates)
1. Not enough fresh air is available
2. Low line pressure
3. ODS/pilot is partially clogged
1. Open window and/or door for ventilation
2. Contact local natural or propane/LP gas com-
pany
3. Clean ODS/pilot
(see Cleaning and Mainte-
nance,
page 22
)
Gas odor even when control knob is in OFF position 1. Gas leak.
See Warning statement at top of
page
2. Control valve or gas control defective
1. Locate and correct all leaks
(see Checking Gas
Connections,
page 13
)
2. Replace control valve or gas control
Gas odor during combustion
1. Foreign matter between control valve and
burner
2. Gas leak.
See Warning statement at top of
page
1. Take apart gas tubing and remove foreign mat-
ter
2. Locate and correct all leaks
(see Checking Gas
Connections,
page 13
)
Log set cycles to pilot, but room temperature
drops to a lower than ideal level before log set
comes back on
1. Hand-held remote control is too close to heater 1. Move hand-held remote control unit farther
away from the heater
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your building.
• Leave the building immediately.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fi re department.
- Installation and service must be performed by a qualifi ed installer, service agency or the gas supplier.
IMPORTANT
:
Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke,
cements and glues, new carpet or textiles, etc., create fumes. These fumes may mix with combustion air and create odors. These odors
will disappear over time.
