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Possible reason 1: The frame rate of Network High Speed Dome is too low.
Solution: Increase the video frame rate
Possible reason 2: Too many users are viewing the images.
Solution: Block some clients or reduce the video frame rate.
Possible reason 3: The bandwidth is low.
Solution: Reduce video frame rate or video compression bit rate.
4. Fail to visit Network High Speed Dome via IE browser.
Possible Reason 1: Network is disconnected.
Solution: Connect your PC to network, checking whether it works properly or not. Check whether there is
cable failure or network failure caused by PC virus, until PCs can be connected with the command of
Ping.
Possible reason 2: IP Address has been occupied by other devices
Solution: Stop the connection between Network High Speed Dome and Network, hook up Network High
Speed Dome to PC separately, reset IP address according to the proper operations recommended.
Possible reason 3: IP addresses are in different subnets.
Solution: Check IP address, subnet masking address of the device and the settings of Gateway.
Possible reason 4: Physical address of network conflict with Network High Speed Dome
Solution: Modify the physical address of Network High Speed Dome.
Possible Reason 5: Web port has been modified
Solution: Contact Network Administrator to obtain related information.
5. The color of images is abnormal (green or other colors).
Sometimes Network High Speed Dome images cannot display properly for the difference between
Graphics Cards, the images appears to be green or other colors, then you should run the program
Config.exe (or run C:\windows/ system32\Config.exe) to set the following parameters of display buffer:
auto-detection, used display card memory or system memory, then reopen IE and connect Network High
Speed Dome.
6. There is no sound while monitoring.
Possible Reason 1: No audio input connection
Solution: Check audio connection of the host
Possible Reason 2: The audio option of Network High Speed Dome is off
Solution: Check audio parameter settings to see if you have opened the audio.
7. Image processing doesn’t work properly.
Possible Reason 1: System issue, DirectX function is disabled, which will cause slow display of images
and abnormal color.
Possible Reason 2: Hardware issue, graphics card doesn’t support image acceleration and hardware
zooming functions (for hardware issue, the only solution is to replace graphics card)
Solution: Install DirectX image drive, then Start
Run
input “Dxdiag”order.
Enable DirectDraw speedup, Direct3D speedup, AGP veins speedup in
DirectX function. If they cannot be enabled, that means DirectX
installation fails or hardware not supportive.
