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Comdial DSU II SCS84125J Station User'S Manual Download Page 34

Answering Calls 

GCA70-281

24

Comdial

August, 03

•  To respond to a SOHVA 

nonverbally through 
Response Messaging,

1.  

SELECT  

MSG.

2.  

SELECT  

HVHLD OR  

TKMSG 

OR

  CLBK (Mes-

sage appears in the display of 
the telephone making the 
SOHVA).

3.  

CONTINUE

 your current 

call with distant party.  (SOHVA caller is automatically discon-
nected from your telephone).

•  To respond to a SOHVA by blocking (see below for 

more information),

—

SELECT  

BLOCK when you hear SOHVA tone.  (SOHVA 

call is disconnected).

2.7.2  VOICE ANNOUNCE BLOCKING

If your system installer makes this feature available, you can prevent 
voice announcements from sounding over your telephone speaker if 
you wish.  This feature also blocks Subdued Off-Hook Voice 
Announcements (SOHVA) and displays Access Denied in response to 
attempted SOHVAs.

Note

:  Although a SOHVA may be received, you CAN NOT respond 

to a SOHVA while active in speakerphone mode.  When SOHVA 
tone is received when in speakerphone mode, you must lift your 
handset before responding to the SOHVA as above.

S12  Calling

HVHLD

TKMSG

CLBK

Message Response

Summary of Contents for DSU II SCS84125J

Page 1: ...GCA70281 08 06 03 Printed in U S A DSU II Digital Expandable Systems LCD Speakerphone Station User s Guide This publication supports both Impact and Impact SCS LCD Speakerphones ...

Page 2: ...al dealer for updates of this as well as other Comdial publications Copyright 2003 Comdial Corporation All rights reserved Unauthorized use of this document is prohibited Comdial Corporation 106 Cattlemen Road Sarasota FL 34232 941 554 5000 or 800 266 3425 Notice Comdial reserves the right to make any changes and improvements in the product described in this document at any time and without prior ...

Page 3: ... your speakerphone 1 Getting Started Basic Operation The basic operation chapters define often used features and provide instructions for their use These chapters are titled as follows 2 Answering Calls 3 Making Calls Advanced Operation The chapters that describe the advanced features of the DXP DXP Plus and FX Series systems are as follows 4 Advanced Call Handling 5 Nonverbal Messaging 6 Programm...

Page 4: ...rtment within the system In addition to call control the attendant controls system wide operating features such as night transfer of ringing and the system clock Additionally the attendant is responsible for programming such items as system speed dial numbers and LCD messages that are available to many of the system users The system provides two fixed attendant positions at default stations 1 and ...

Page 5: ...e system or a system to system network System to system net working connects several DXP DXP Plus FXS FXT and FXII systems together in an arrangement that allows unified communica tions through the system For a complete list of features and their properties see Appendix E Feature Networking Support ...

Page 6: ...iv Comdial August 03 Notes ...

Page 7: ...Calls 5 1 3 Understanding the Basic Functions 6 1 3 1 Alphanumeric Display 6 1 3 2 Auxiliary Jack 7 1 3 3 Message Waiting Light 7 1 3 4 Microphone Opening 7 1 3 5 Speaker 7 1 4 Your Speakerphone s Buttons 9 1 4 1 Hold Button HOLD 9 1 4 2 Interactive Buttons 9 1 4 3 Intercom Button Intercom 9 1 4 4 Mute Button MUTE 9 1 4 5 DSS BLF Programmable Buttons 10 1 4 6 Shift Button SHIFT 10 1 4 7 Speaker Bu...

Page 8: ...s 18 2 5 1 Basic Hold 18 2 5 2 Exclusive Hold 18 2 5 3 Hold Recalls 19 2 5 4 Directed Hold 20 2 6 Call Pickup 21 2 6 1 Group Call Pickup 21 2 6 2 Directed Call Pickup 21 2 6 3 Pickup For Monitored Stations 22 2 7 Receiving SOHVA Announcements 23 2 7 1 Handling an Incoming SOHVA 23 2 7 2 Voice Announce Blocking 24 3 Making Calls 27 3 1 Making Outside Calls 27 3 2 Making Intercom Calls 28 3 3 Automa...

Page 9: ...ls 44 4 5 Call Forwarding 45 4 5 1 Forwarding a Call 45 4 5 2 Call Forward Outside System CFOS 47 5 Nonverbal Messaging 49 5 1 Station To Station Message Delivery 49 5 2 Message Waiting Light and Messaging 50 5 3 LCD Message Delivery 52 5 4 Assist Button Message Delivery 53 6 Programming 55 6 1 DSS Numbers 55 6 2 Autodial and Speed Dial Numbers 56 6 3 Feature Access Codes 58 6 4 Feature Buttons 61...

Page 10: ...1 7 13 Do Not Disturb Condition 82 7 14 Data Interface Unit 83 7 15 IMIST Module 84 7 16 DSS BLF Console Operation 86 7 16 1 Accessing The DSS BLF Console Button Levels 87 Appendix A Feature Access Codes 89 Appendix B Display Abbreviations 93 Appendix C Glossary 99 Appendix D Speakerphone Characteristics 109 Full Duplex Speakerphone Characteristics 109 Speakerphone User Guidelines 110 Index 113 ...

Page 11: ...er help you initially set up your speakerphone and become familiar with the controls and indicators The remaining sections are titled as follows Setting Up Your Speakerphone Understanding the Basic Functions Your Speakerphone s Buttons Your Speakerphone s Display Lights 1 2 Setting Up Your Speakerphone When your new speaker phone arrives the system installer unpacks it and con nects the line to a ...

Page 12: ...nt Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstruc tions come between you and the microphone If you are using an Impact SCS model your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle When you receive the telephone the pedestal is in its lowest position flush against...

Page 13: ...h liquids So please try to place the telephone in an area that is free from the danger of spills 1 2 2 SETTING DISPLAY CONTRAST You can darken or lighten the contrast of the display for best viewing To adjust the display contrast 1 SELECT OPTIONS 2 SELECT NEXT until the DISP option appears 3 SELECT DISP Your display will read CONTRAST LEVEL 4 SELECT LIGHT or DARK once for each degree of change des...

Page 14: ...one will sound at each up or down press 5 PRESS SPEAKER to end 1 2 4 SETTING VOLUME LEVELS The volume control on your telephone is a multipurpose control you can use to set the volume loudness of the ringer the speaker and the handset To set the ringer loudness level While your telephone is on hook and idle PRESS the VOL UME UP OR VOLUME DOWN button once for each change in loudness you desire The ...

Page 15: ... within your system intercom calls and outside lines Remember that when dialing an outside number you must first select a line to connect your system to the local exchange When you hear outside ringing long bursts 1 PRESS flashing line button 2 SPEAK toward telephone OR LIFT handset if privacy is desired Note When a call ends the system resets the speaker and handset volume of all future calls to ...

Page 16: ...al tone 4 DIAL number 5 LIFT handset if privacy is desired To dial an intercom number manually 1 PRESS INTERCOM 2 DIAL extension number called telephone will ring or tone will be heard 3 SPEAK toward telephone OR LIFT handset if privacy is desired 1 3 Understanding the Basic Functions Your speakerphone provides many versatile features for your use These features are explained in terms of what they...

Page 17: ... external amplified ringer a tape recorder or an external paging amplifier to your tele phone 1 3 3 MESSAGE WAITING LIGHT Indicates that a message awaits pick up 1 3 4 MICROPHONE OPENING Allows hands free operation of speakerphone speak clearly toward microphone opening 1 3 5 SPEAKER Sounds distant party s voice Sounds ringing and call in progress tones ...

Page 18: ...ume Up Volume Down Connectors On Bottom Of Telephone Optional Headset Line Cord Handset Telephone Speaker Dialpad Handset Programmable Buttons Speaker Button Microphone Opening Intercom Button SCS03 LCD Alphanumeric Display Interactive Buttons NOT programmable Shift Button Mute Button Hold Button Message Waiting Light TAP Button Transfer Conference Button R NOTE These are default button locations ...

Page 19: ...ced on hold when hold light is flashing 1 4 2 INTERACTIVE BUTTONS located below alphanumeric display Provide quick and easy access to system features Provide straightforward button programming without dialing codes the interactive buttons themselves however are not programmable 1 4 3 INTERCOM BUTTON INTERCOM Selects an intercom line Allows you to initiate many of the telephone s features 1 4 4 MUT...

Page 20: ...automati cally dialing speed dial numbers That is you can store two speed dial numbers at every programmable button location one in the regular tier and one in the second tier You activate the shift function by pressing this button and turning the shift light on before storing or automatically dialing a speed dial number from the second tier 1 4 7 SPEAKER BUTTON SPEAKER Turns your speaker on or of...

Page 21: ...nd group listening mode Impact 8012S LCD Speakerphone MUTE SHIFT TAP HOLD TUV PRS WXY DEF ABC QZ MNO JKL GHI AW700 LCD Alphanumeric Display Speaker Handset TAP Button Transfer Conference Button Message Waiting Light Hold Button Intercom Button Microphone Opening Speaker Button Mute Button Shift Button Volume Down Keypad Programmable Buttons Interactive Buttons NOT programmable Volume Up Connectors...

Page 22: ...n this is your line either on hook in a hands free mode or off hook when the line is active Steady red another station is using this line Flashing red a call is coming in on this line Flashing orange this line will be answered when you lift the handset Winking green your line is on hold Winking red the call has been placed on hold by another station Fluttering orange or green your line has recalle...

Page 23: ...reen or red you are using your intercom Fluttering red an LCD message is set on your telephone for others to receive when calling Flashing orange someone is calling your extension or a call is being transferred to you NOTE You can find the programmable buttons that the installer designates feature buttons through user programming in the same location as the DSS BLF programmable buttons Ensure that...

Page 24: ...odels Flashing Fluttering red message waiting 1 5 7 MESSAGE BUTTON SCS Series Models only Winking green message awaits pick up 1 5 8 SPEAKER BUTTON On steady with the telephone on hook and busy speakerphone mode On steady with telephone on hook and idle background music is turned on ...

Page 25: ...ft the handset a red light flashes for any other ringing line Also when an outside call rings at your station the LCD screen dis plays any caller ID information that your station is programmed to receive When you hear outside ringing long bursts and observe an orange flashing light 1 For speakerphone PRESS flashing line button AND SPEAK toward telephone 2 For privacy LIFT handset When you hear out...

Page 26: ...ction to answer When you hear an intercom tone followed by a caller s voice SPEAK toward the telephone to answer OR LIFT handset if privacy is desired When you hear intercom ringing short bursts 1 PRESS INTERCOM 2 SPEAK toward telephone OR LIFT handset if privacy is desired 2 3 Night Transferred Calls Line Answer From Any Station The system attendant can take action that transfers incoming calls t...

Page 27: ...tation that you answer with call pickup Lines that are transferred to your station Incoming call numbers are displayed in the upper half of the LCD If caller s name is available it is displayed in the lower half of the LCD If another call rings in while on a incoming call the second caller s number flashes on the LCD for five seconds To dial the number of the last incoming call while on an active ...

Page 28: ... line button begins to blink To retrieve a held call 1 PRESS line button of the held call with winking green light OR PRESS TAP 2 SPEAK toward telephone OR LIFT handset if privacy is desired 2 5 2 EXCLUSIVE HOLD With an exclusive hold condition you must pick up the held call at your telephone no other telephone has access to the call To place a call on exclusive hold PRESS HOLD twice To retrieve e...

Page 29: ...hone and the flash rate of the line button becomes faster If the call is on exclusive hold it will revert to manual hold after the hold recall period has expired If a held line is recalling choose one of the following 1 SELECT HOLD interactive button to place the call on hold at your station and restart hold timer 2 PRESS line button with flutter ing green light OR SELECT ANS to retrieve the call ...

Page 30: ...l on hold at another telephone directed hold 1 While on line PRESS INTERCOM 2 DIAL 90 3 DIAL extension number of telephone to receive held call You can pick this call back up if you need to To do this 1 DIAL 4 2 DIAL extension number of that telephone 3 ANSWER call as desired OR PRESS SPEAKER to hang up To pick up a call that was placed on hold at your telephone by a user at another telephone PRES...

Page 31: ...nging at other stations within your particular group To answer a call that is ringing within your group 1 PRESS INTERCOM 2 DIAL 4 3 SPEAK toward telephone OR LIFT handset if privacy is desired 2 6 2 DIRECTED CALL PICKUP Also you can answer a call that is ringing at any telephone in the system if you know the ringing telephone s extension number To answer a call that is ringing at any telephone in ...

Page 32: ...ndications next to the Direct Station Select DSS BLF button Off Station is idle Flashing if programmed Station has an incoming call On Station is busy To call an idle monitored station or to answer one that is ringing 1 NOTE the BLF light condition 2 PRESS assigned DSS BLF button 3 SPEAK toward telephone OR LIFT handset if privacy is desired Your Station Ringing Station If ringing telephone is wit...

Page 33: ...eak into your call by making an announcement through your handset receiver The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller To respond to a SOHVA verbally 1 PRESS AND HOLD MUTE 2 SPEAK into handset Dis tant party cannot hear your response 3 RELEASE MUTE after response is complete to return to distant party S12 Calling BLOCK MSG Incoming SOHV...

Page 34: ...ou hear SOHVA tone SOHVA call is disconnected 2 7 2 VOICE ANNOUNCE BLOCKING If your system installer makes this feature available you can prevent voice announcements from sounding over your telephone speaker if you wish This feature also blocks Subdued Off Hook Voice Announcements SOHVA and displays Access Denied in response to attempted SOHVAs Note Although a SOHVA may be received you CAN NOT res...

Page 35: ...ntil VAB appears 3 SELECT VAB 4 SELECT ON to block OR OFF to unblock 5 PRESS SPEAKER to end Voice Ann Block ON OFF EXIT Your Station SOHVA Delivering Station INCOMING SOHVA VERBAL NONVERBAL BLOCK SOHVA RESPONSES Press and Hold MUTE While Speaking Select MSG And Choose Message To Deliver Select BLOCK To Disconnect A nswering a SOHVA ...

Page 36: ...Answering Calls GCA70 281 26 Comdial August 03 Notes ...

Page 37: ...SS INTERCOM 2 DIAL 9 OR other line but ton to select line See Line Groups in the system spe cific Advanced Features chapters for more informa tion on selecting an outside line 3 LISTEN for dial tone 4 DIAL number 5 LIFT handset if privacy is desired If your station has an assigned prime line you will not have to select a line before dialing outside your system To dial an outside number using your ...

Page 38: ...t the system to deliver either tone first or voice first calling To manually cause the other telephone to ring tone calling 1 PRESS INTERCOM 2 DIAL extension number called telephone will ring Note The following instructions assume a tone first setting You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the exten sion number or ...

Page 39: ...er 3 SPEAK your announcement To voice announce automatically 1 PRESS DSS BLF button 2 SPEAK your announcement Note The following instructions assume a voice first default set ting Any user can change a call to a tone signaling for that call simply by pressing the INTERCOM button again after dialing the extension number or by pressing the DSS BLF button again Wed 12 10 42 J Doe Connected to J Doe ...

Page 40: ...numbers and 2 numbers that the system attendant stores for everyone s use system speed dial numbers To automatically dial an autodial number from one of the programmable buttons on your station choose one of the following 1 PRESS programmed autodial button line selection is usually a part of the stored speed dial number 2 PRESS SHIFT AND programmed autodial button to choose number stored as second...

Page 41: ...IALED NUMBER To redial the last dialed number 1 PRESS SPEAKER OR HANG UP handset to disconnect cur rent ringing or busy tone 2 DIAL 3 LISTEN for ringing or busy tone over the telephone speaker Note If you manually choose a line for dialing press HOLD before using a speed dial If you place a call on hold prior to using your speed dial pause several seconds before you press the speed dial button if ...

Page 42: ...tton See page 65 for directions on pro gramming an Automatic Redial button 2 The number will be dialed once a minute for 10 minutes INTERCOM light flashes Listen for ringing or busy tone over the monitor speaker Note You must pick up the handset once the call is connected or the system will disconnect the call after 30 seconds 918045551212 ARDL SAVE Automatic Redial Option ...

Page 43: ...L PROGRAMMING STORING NUMBERS The system will save the first 16 digits of the last manually dialed number so that it can be redialed later however subsequent dialing activity overwrites any number the system has temporarily saved To permanently store a number you ve just dialed SELECT SAVE To dial the saved number 1 PRESS HOLD 2 PRESS programmed SAVE NUMBER REDIAL button See page 62 for instructio...

Page 44: ... a SOHVA announcement using the SOHVA button as follows 1 MAKE intercom call AND HEAR busy tone If called station is on outside line ring back tone is heard but SOHVA is still available 2 SELECT SOHVA AND HEAR several quick tone bursts 3 MAKE announcement busy tone means that your SOHVA has been denied through system programming or that the called party has blocked your SOHVA 4 WAIT on line for re...

Page 45: ...Your telephone immedi ately hangs up When the telephone you called becomes idle your tele phone will ring with five short ring bursts 4 PRESS INTERCOM when you hear the ring bursts The other tele phone will start ringing To cancel automatic ringback PRESS INTERCOM AND DIAL 6 To camp on at a station with a Do Not Disturb condition set 1 MAKE intercom call 2 SELECT CAMP A callback will occur when ca...

Page 46: ...ld or disconnect from the call to answer your call wait ing tone or choose to ignore your call waiting tone and con tinue current conversation J Doe Is Busy CWAIT OVER MSG Sending Call Waiting Signal 1 2 3 4 5 6 7 8 9 0 Your Station Idle Station Busy Station To Wait For Callback Select CAMP and Disconnect To Send Call Waiting Tone Select CWAIT and Wait for Reply To Wait For Callback Select CAMP an...

Page 47: ...R busy tone 4 DIAL 8 and hang up 5 When line group is free your telephone sounds several short ring bursts 6 LIFT the handset LISTEN for dial tone AND MAKE call To cancel line group queuing PRESS INTERCOM DIAL 8 AND HANG UP To queue for a line that appears on your telephone 1 PRESS HOLD 2 PRESS line button of busy line 3 HEAR short tone 4 When the line is free your telephone sounds five short ring...

Page 48: ...r telephone in the system 1 Answer call 2 Press Trans Conf call is auto matically placed on hold 3 Dial extension number of tele phone to receive transfer or press DSS BLF button for that extension 4 Announce call when intercom party answers 5 Press speaker to disconnect if in speakerphone mode or hang up The intercom party then has the call if he or she answered the screened transfer with the han...

Page 49: ... MSG to leave a mes sage waiting indication at the called station 4 SELECT CAMP to camp on to that station 5 SELECT OVER to override the busy signal and join the call in progress If the intercom party does not answer their telephone when ringing take one of the following steps 1 SELECT CAMP to camp on to the station 2 SELECT MSG to leave a mes sage waiting indication at the station J Doe Is Busy R...

Page 50: ...tomatically placed on hold 3 DIAL extension number of telephone to receive transfer OR PRESS DSS BLF button for that extension 4 PRESS SPEAKER to disconnect if in speakerphone mode OR HANG UP The transfer will ring at the called telephone If an unscreened transfer call is not answered and recalls to your telephone you can take one of the following steps 1 PRESS HOLD to place the call on hold at yo...

Page 51: ...ties outside lines alone or intercom parties alone 1 MAKE first call 2 PRESS TRNS CONF call is placed on hold automatically 3 MAKE next call 4 PRESS TRNS CONF to establish conference 5 REPEAT the last three procedures to add up to two more par ties establishing a 5 party conference including yourself To continue conversation on remaining line after other outside lines have dropped out of conferenc...

Page 52: ... If you are involved in a conference call with two outside lines you can drop out of this established conference call and leave the outside lines in the conference with each other This is known as an unsuper vised conference call To drop out of a conference call between you and two outside lines creating an unsupervised conference DIAL AND HANG UP lines remain lighted in use until one or both outs...

Page 53: ...nes PRESS one of the lighted buttons where conference is taking place Managing a Conference Call Other Station Other Station Your Station To Add a Caller to a Conference To Remove a Caller From A Conference To Drop Out of A Conference Press TRNS CONF Select Line Button and Disconnect Line Dial Managing a Conference ...

Page 54: ...AL code for park location orbit 91 to 99 for orbit 1 9 3 REMEMBER the code for later use OR MAKE IT KNOWN to those who need to know in order to retrieve the call To retrieve an outside call that was placed on hold in the system parked 1 From any station PRESS INTERCOM AND DIAL 2 DIAL code for orbit 1 9 91 to 99 4 4 1 HANDLING PARK RECALLS When a parked call times out of the system it will return t...

Page 55: ... can forward just your prime line and intercom calls or you can forward all calls that ring at your telephone Outside Caller Your Station Other Stations Parking Orbit To Place Call In a Parking Orbit To Retrieve a Parked Call From Any Other Station If the Parked Call Is Not Answered Within a Set Time It Recalls To Your Station DIAL and Orbit Number 91 99 DIAL and Orbit Number 91 99 Parking Calls ...

Page 56: ...one to receive your forwarded calls 7 PRESS SPEAKER to end Your telephone will ring a short ring burst each time an intercom call is forwarded to remind you that this is happening To cancel call forwarding 1 SELECT OPTIONS 2 SELECT NEXT until CFWD appears 3 SELECT CFWD 4 SELECT PERS for prime line and intercom calls OR SELECT ALL for all calls 5 SELECT CLEAR to disable call forwarding 6 PRESS SPEA...

Page 57: ...easonable step in the design of all product features including CFOS which protect against unauthorized or fraudulent access to or use of a system or which protect against unauthorized fraudulent or unaccounted for access to or use of long distance lines However no system is entirely invulnerable or immune from unauthorized or fraudulent access or use or unaccounted for access or use and therefore ...

Page 58: ...Advanced Call Handling GCA70 281 48 Comdial August 03 Notes ...

Page 59: ...e is programmed The central message desk usually the system attendant takes your message and turns on the message waiting light of the telephone that you originally called To turn on message light 1 MAKE intercom call AND RECEIVE no answer 2 DIAL 7 BLF light at called station flutters To turn off message light 1 PRESS INTERCOM 2 DIAL 7 3 DIAL extension number of telephone DSS BLF light turns off I...

Page 60: ... when that station is busy 1 HEAR the busy tone AND REMAIN on the line 2 SELECT NEXT 3 SELECT MSG 4 HANG UP handset To turn on the message waiting light at another telephone when that station rings with no answer 1 SELECT MSG 2 HANG UP handset To turn on the message waiting light at an idle telephone 1 PRESS MESSAGE PRESS INTERCOM AND DIAL 3 for models 8012S and 8024S 2 DIAL extension number of st...

Page 61: ...of called station will turn off To turn off the message waiting light during message delivering conversation PRESS INTERCOM To receive a message at an alerted station 1 OBSERVE flashing message waiting light 2 PRESS MESSAGE PRESS INTERCOM AND HOLD for models 8012S and 8024S Connection to the station that left message is automatic Table 0 1 LCD Message List Write attendant supplied messages here Ta...

Page 62: ... 02 3 DIAL the desired number from your message list The default messages of Back At and Call may be used For default message 1 which is Back At dial time in twelve hour format using the as a colon For default message 2 which is Call dial the telephone num ber of where you will be 4 PRESS SPEAKER to end message Intercom light flashes steadily To turn off message and your intercom light 1 PRESS INT...

Page 63: ... See page 65 for instructions on programming an ASSIST button To send a message for assistance 1 PRESS ASSIST button that you have programmed 2 PRESS DSS BLF of the telephone user you need help from This is not necessary when the desired extension number was stored along with the ASSIST button programming 3 If the assisting telephone is idle a ring burst sounds and a mes sage appears in its displa...

Page 64: ...Nonverbal Messaging GCA70 281 54 Comdial August 03 Notes ...

Page 65: ...l with the press of one button or pick up or hold calls at that station quickly and con veniently To store an intercom extension number as a DSS number proceed as follows 1 SELECT OPTIONS 2 SELECT NEXT until DSS appears 3 SELECT DSS 4 PRESS programmable button to choose location 5 DIAL extension number 6 PRESS next location button AND STORE next DSS number Dial Extension PREV Designating an Extens...

Page 66: ...mbers 1 Remain on the line and briefly explain to the dispatcher the rea son for the call 2 Perform such activities in the off peak hours such as early morning or late evening Note The Federal Communications Commission FCC requires that when programming emergency numbers and or making test calls to emergency numbers CAUTION Do not attempt to program interactive buttons doing so can cause the syste...

Page 67: ...ial programming 4 PRESS programmable button or keypad button to choose storage location 5 SELECT line button to dial out on or press INTERCOM 6 DIAL any number up to 16 digits long include and if needed Also you may need to erase the typed digits appearing in your display to correct them If you do select BKSP once for each digit to be removed Note You may need a pause between numbers to compensate...

Page 68: ...ractive buttons as described in the next section several other features may be programmed by using their access codes The feature codes are programmed like speed dial numbers and can occupy the same programmable buttons on your telephone SAVE BKSP PREV 918049782200 Entering a Number OR Speed Dial Numbers DIALdesired number for personal speed dial DIAL and number for system speed dial Autodial Numb...

Page 69: ... store the num ber 8 REPEAT previous steps until all numbers are stored OR SELECT EXIT 9 PRESS SPEAKER to end Note Access codes are listed in Appendix A Feature Access Codes DSU II Digital Expandable Systems found on page 89 Note The telephone system allows only one autodial number at a programmable button however you can store an autodial number or feature code at a second level of a location whe...

Page 70: ...ram numbers fill in the identification strips on your tele phone Speed Dial Numbers Features Or DSS Locations Programmable Buttons 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 Personal Speed Dial Numbers Keypad Buttons 1 6 2 7 3 8 4 9 5 0 ...

Page 71: ...o ring your and another s telephones as soon as their telephone becomes idle Call Forward Button provides one button forwarding of all of your calls to another telephone Call Park Orbit Button places a call in a system hold for pick up Do Not Disturb Button prevents other telephones from ringing your telephone Page Button provides one button access to paging Privacy Button releases privacy for cur...

Page 72: ...3 SELECT FEAT 4 SELECT NEXT until desired feature choice is displayed 5 SELECT one of the buttons below currently displayed selections to choose desired selection 6 RESPOND to any menu prompts associated with feature such as designating a Zone for PAGE 7 PRESS programmable button for storage location 8 SELECT PREV OR NEXT until next feature choice is displayed or until EXIT is displayed 9 REPEAT l...

Page 73: ...E BUTTONS Response Message Button This program lets you set up a button to be used for making a non verbal response to a SOHVA or an intercom call The response appears in the display of the calling station To assign a button for nonverbal response 1 PRESS INTERCOM AND DIAL 1 2 PRESS the programmable button you want to use for message access 3 DIAL 5 4 DIAL a message number 0 through 9 5 PRESS SPEA...

Page 74: ...ued Off Hook Voice Announce SOHVA Button You can program a button at your station that you may press to enable the delivery of a SOHVA call To program a SOHVA button 1 PRESS INTERCOM AND DIAL 1 2 PRESS desired programmable button 3 DIAL 8 4 PRESS SPEAKER to end programming Group Listening Button Group listening allows others to listen to a conversation over your telephone speaker while allowing th...

Page 75: ...am an assist button 1 PRESS INTERCOM AND DIAL 1 2 PRESS programmable button you want as assist button 3 DIAL 7 4 CHOOSE form one of the follow ing options to select the type of message that will be delivered with the ASSIST button DIAL to choose system provided message ASSIST plus name or extension number of station sending mes sage DIAL keypad number 1 2 3 etc to choose prepro grammed message see...

Page 76: ...Programming GCA70 281 66 Comdial August 03 Notes ...

Page 77: ...ephone lines arranged into line groups that are made available at the telephone instead of individual lines To access a system line group 1 PRESS INTERCOM 2 Dial desired line group access code 3 LISTEN for outside dial tone 4 DIAL desired number Line Group Access Codes Line Group Default Code 1 9 2 81 3 82 4 83 ...

Page 78: ...is on hook and idle PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire The ringer sounds once for each change as an example of the current setting There are eight speaker loudness levels Set these levels for the current call as follows While on a call and in speakerphone mode PRESS the VOL UME UP OR VOLUME DOWN button once for each change in loudness that you des...

Page 79: ...all and in headset mode PRESS the VOLUME UP OR VOLUME DOWN but ton once for each change in loudness that you desire There are eight group listening loudness levels Set the level for the current call as follows While on a call and in the group listening mode PRESS VOL UME UP OR VOLUME DOWN button once for each change in loud ness you desire NOTE When the call ends the system resets the loudness of ...

Page 80: ...y PRESS MUTE again mute function and light turn off 7 4 Default Volume Control When you change and save the volume that change remains in effect until you change it again referred to as default setting Set the speaker headset handset or group listening loudness for all future calls using the following steps 1 PRESS INTERCOM 2 CHOOSE speaker headset handset or group listen mode to be affected 3 Whi...

Page 81: ...ars 3 SELECT MUSIC 4 SELECT ON 5 PRESS SPEAKER to end the speaker light turns on when background music is on 6 ADJUST music volume with the volume buttons To turn the music off 1 SELECT OPTIONS 2 SELECT NEXT until the MUSIC option appears 3 SELECT MUSIC 4 SELECT OFF 5 PRESS SPEAKER to end the speaker light turns off when background music is off Note You may adjust the volume of a call in any mode ...

Page 82: ...gives these callers the option of either leaving a message or tracking the person that they are calling To enable a Tracker Pager at your station 1 PRESS INTERCOM 2 DIAL 06 To disable a Tracker Pager at your station 1 PRESS INTERCOM 2 DIAL 06 To send a call back message to someone s Tracker Pager after receiving a ring no answer 1 MAKE an intercom call to someone and receive no answer 2 PRESS prog...

Page 83: ...the call 1 ANSWER call AND PRESS TRNS CONF 2 DIAL Extension 3 PRESS programmed TRACK button OR DIAL 01 4 Your display shows park orbit 91 through 99 and then returns to idle 5 Hang up handset or press SPEAKER to end The Tracker Pager system will transmit orbit dialing code and caller ID informa tion if available to called party s Tracker Pager display Alphanumeric models display 91 through 99 whil...

Page 84: ...ur telephone The following modes are programmable with the auxiliary jack The headset mode allows you to operate your telephone with a headset instead of as a speakerphone Lifting the handset will turn off the headset and activate the handset The recorder mode allows you to send your voice and that of the distant party to a tape recording machine The ringer mode allows an external speaker to sound...

Page 85: ... at any blank programmable button location as follows 1 PRESS INTERCOM 2 DIAL 1 3 PRESS a programmable button 4 DIAL a feature code 94 Headset Button 95 External Ringer Button 96 Tape Recorder Button 97 External Pager Button 5 PRESS TRNS CONF 6 REPEATEDLY PRESS the programmable button AND DIAL separate codes until all four buttons are programmed OR PRESS SPEAKER to end Connectors on Bottom of Tele...

Page 86: ...ed To disable any active mode press the corresponding feature but ton to alternate off CAUTION With the exception of a headset micro phone do not connect the audio output of any external device to the auxiliary jack Also do not connect the tip and ring leads of a telephone line to the auxiliary jack Do not connect any devices to the auxiliary jack other than those mentioned above ...

Page 87: ...OPTIONS to enter the dial by name menu 2 From the dial by name menu SELECT INT button for intercom calling OR SELECT EXT for system speed dial calling 3 DIAL three digits for the first three letters of the name you want to locate for example dial 266 for Comdial 4 The display shows the first exist ing name match to the dialed digits or shows a No Match message if the system can not find a match IF...

Page 88: ...ton Display You can cause the display to identify the function of each button on your telephone To button query your telephone 1 SELECT OPTIONS 2 SELECT NEXT until the QUERY option appears 3 SELECT QUERY 4 PRESS the button in question 5 READ the displayed information display will hold for few seconds before the telephone returns to idle Alphanumeric Keypad 1 QZ 2 ABC 3 DEF 4 GHI 5 JKL 6 MNO 7 PRS ...

Page 89: ...cation 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light AND PRESS HOLD while the light is still flashing your telephone immediately assumed the fea tures from the previous location To assume the extension number and programming features from the new location 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light AND DIAL while the lig...

Page 90: ...d the complete account code If the installer has arranged your system for account code entry your display may prompt you to enter an account code before dialing Depending upon how the installer has programmed your system these account codes may be forced mandatory for dialing outside numbers To enter account code on an outgoing call 1 DIAL 9 OR other line button the display will prompt for Account...

Page 91: ...ions DIAL extension number of station equipped and enabled for paging see programming section of this user s guide or PRESS paging button assigned by the installer or DIAL 89 for special paging port 3 MAKE announcement 4 HANG UP to end If your system provides all call or zone paging 1 LIFT handset 2 PRESS INTERCOM 3 DIAL 87 for all call OR DIAL 84 85 or 86 for zone 1 2 or 3 4 MAKE announcement 5 S...

Page 92: ...CT PREV 6 PRESS SPEAKER to end To disable the DND condition REPEAT the above procedure BUT SELECT OFF instead of ON at step 4 To set a Do Not Disturb condition at your telephone when a call rings at your station 1 Hear ringing and notice incoming call information in display 2 PRESS programmed DO NOT DISTURB button See Feature Buttons section on page 54 for programming instructions Note Although it...

Page 93: ...cations for your reference To select your telephone if the DATA light is on or is flashing PRESS the DATA button If a call is in progress on the IST device it transfers to your telephone if you have your tele phone handset lifted or have your telephone in speakerphone mode If you do not the call drops To select the IST device if the DATA light is off PRESS the DATA button If a call is in progress ...

Page 94: ...programming the IST device may be used to make outgoing calls and receive incoming calls The IMIST module does not have its own extension number and does not function simultaneously with the speakerphone Note Impact SCS phone model 8324SJ Rev D and later and model 8312SJ Rev D and later will not support the IMIST module Note The IMIST module does not provide voltage to light a mes sage waiting lig...

Page 95: ...ller has programmed on your telephone The light associated with the DATA button provides status indications for your reference DATA Light Telephone Status OFF Your telephone is selected for operation On Green Your IST device is selected but is idle On Red Your IST device is selected and is busy Flashing Red Your IST device is ringing IMIST Module ...

Page 96: ...ogrammed for automatic dialing speed dial or direct station selection DSS with busy lamp field BLF using the instructions provided previ ously in this guide When the installer assigns a DSS BLF console to a station port the system recognizes it as such and automatically designates the console buttons as DSS buttons so that you can store numbers at the buttons as you need them The DSS BLF console w...

Page 97: ...ou to select which button level is cur rently active To change button levels press one of the buttons at the bottom of the console The leftmost button activates level one the next button activates level two and so forth A light beside the appro priate button lights to indicate which level is currently active You can use one level on the IB48X and two levels on the IB24X ib24x Level access buttons ...

Page 98: ...Other Features GCA70 281 88 Comdial August 03 Notes ...

Page 99: ...Access Code section describes a method to program these codes on your telephone at unused programmable buttons Feature Enable Code Disable Code Account Codes INTERCOM 04 account code All Call Paging INTERCOM 87 Attendant INTERCOM 0 Automatic Callback INTERCOM extension number 6 INTERCOM 6 Background Music INTERCOM 1 INTERCOM 1 Call Forwarding All Calls INTERCOM 5 INTERCOM 5 Call Forwarding Persona...

Page 100: ... Pickup Directed INTERCOM 4 extension number Call Pickup Group INTERCOM 4 Call Waiting sends tone INTERCOM 01 Directed Hold INTERCOM 90 extension number INTERCOM 90 Executive Override INTERCOM extension number 03 Hookflash Code INTERCOM 04 LCD Messaging INTERCOM 02 message number INTERCOM 02 Line Group 1 INTERCOM 9 Feature Continued Enable Code Disable Code ...

Page 101: ...NTERCOM 3 extension number INTERCOM 3 extension number Night Answer INTERCOM 80 Operator INTERCOM 0 Paging Zones 1 3 INTERCOM 84 to 86 Paging All Call INTERCOM 87 Paging External INTERCOM 89 Paging Meet Me Paging INTERCOM 88 Park Orbit Send INTERCOM orbit code 91 to 99 Park Orbit Retrieve INTERCOM orbit code 91 to 99 Feature Continued Enable Code Disable Code ...

Page 102: ...mber Station to Station Messaging INTERCOM extension number 7 INTERCOM 7 extension number System Speed Dialing 01 to 99 Tracker Pager INTERCOM 06 INTERCOM 06 Tracker Pager Send Tracker Page INTERCOM 01 extension number Toll Restriction Override INTERCOM 6 Voice Announce Block INTERCOM 2 INTERCOM 2 Volume Save INTERCOM 5 Feature Continued Enable Code Disable Code ...

Page 103: ...entry ADIAL Autodial Programs a number for one button calling from the programmable button locations ALL All Calls Forward Route all of your calls to a different station location ANS Answer Answers any call ringing at your station ARDL Automatic Redial Redials a busy call once a minute for 10 minutes BKSP Backspace While programming a speed dial number backspace erases an incorrect entry BLOCK Blo...

Page 104: ...tton that enables the function CLBK I Will Call Back Send a nonverbal response to a SOHVA caller CLEAR Clear Features Stores a button that clears a currently active or engaged feature CLEAR Clear Cancels the currently programmed condition COST Call cost Displays cost of recently completed call CWAIT Call Waiting Sends a call waiting tone to a busy station Wait on line for response DARK Dark contra...

Page 105: ...l By Name Selects speed dial numbers to access through the dial by name interface FEAT Feature Presents several different features you can store at programmable buttons for later use FWD Scroll Forward Scrolls forward though the currently selected list of names extensions etc G NUMBER Group Displays the currently selected line group HOLD Hold Displays status of current call HVHLD Ask Caller To Hol...

Page 106: ...t Makes the LCD screen lighter MSG Message Turns on message waiting light at another station MUSIC Background Music Turn on the background music at your station NEXT Next Display Shows the next display OPTIONS Options Selects interactive button features OVER Override Overrides either a do not disturb condition or a busy signal at a station you have called P NUMBER Port Displays port PAGE Paging Wh...

Page 107: ... as a feature stores a button that releases privacy for a current call RECALL Park Hold Recall A call previously placed on hold or park has recalled RECON Reconnect Reconnect you to a transferred call RING Ring Tone Select different ringing tones S NUMBER Station Displays station of current call SAVE Save Number Permanently saves last number you dialed When chosen as a feature stores a button that...

Page 108: ...announcement to another station TIMER Call timer Displays running time of the current call TKMSG Take A Message Send a non verbal response to a SOHVA caller so he or she will know to take a message from an outside party VAB Voice Announce Block Inhibits your station from receiving a SOHVA Also blocks voice calls sent over the speaker When chosen as a feature stores a button that provides the funct...

Page 109: ...button that you can program that will let you send a message requesting assistance to the LCD of another telephone Attendant Also known as the operator typically the first person to answer incoming calls and responsible for directing calls to the proper person or department Automatic Callback System will ring a calling telephone when a busy called tele phone becomes idle Automatic Dialing or Autod...

Page 110: ... to a different station port the same class of service and station features are provided the sta tion at the new port B Block Programming To eliminate the need to program each station individually programmers can assign features or functions to groups of sta tions Button Query Feature which allows users to display the functions of pro grammable buttons on LCD telephones C Call Forward Designating ...

Page 111: ...idle line to become available and immediately be called back by the sys tem also allows users to send a tone to busy telephone to notify the station that a call is waiting Central Message Desk A station that has been assigned to control message waiting lights and deliver messages to other stations in the system Class Of Service COS Programming Customized programming of your system by the installer...

Page 112: ...ization code and system access code to gain access to outside lines as well as many of the advanced telephone features Direct Inward Station Dialing DISD or DID This feature allows an outside party to call an intercom station directly without an attendant s assistance Direct Station Selection Busy Lamp Field DSS BLF Programmable buttons which allow the user one button to place intercom calls to ot...

Page 113: ... Inhibit A telephone can be set to block voice calls sent to it over the speaker Hookflash Action that occurs when the TAP button is pressed Needed for activating host system features Hookswitch The switch on a telephone which when depressed manually or by the handset disconnects a call I IMIST Module which allows the connection of an external device to a Comdial digital telephone Industry Standar...

Page 114: ...ine is busy a user can dial a code and hang up to wait for the line to become idle When the line becomes idle the user s telephone will ring M Meet Me Answer Page Any user can dial a code in response to an all call or zone page and be connected to the paging party in a private conversation Messaging Turning on a telephone lamp to let the user know that a mes sage awaits pickup and leaving a messag...

Page 115: ...ipment and page over externally placed loudspeakers and determines what paging zones if any a sta tion can page over Prime Line A line designated to a particular telephone and automatically selected when the handset is lifted Privacy Line feature assigned by the programmer to allow only one station to access a line at any time no other station has access to the line unless the user makes it availa...

Page 116: ...ection to any outside line ringing at the sta tion when the station handset is taken off hook Ringing Tones Personal A telephone can be arranged to ring in one of six distinctive tones S Saved Number Redialing Saving a last manually dialed number for later autodialing Screened Call Transfer Allows users to first announce and then transfer both line and intercom calls from one station or group to a...

Page 117: ...dies Subdued Off Hook Voice Announce SOHVA A private announcement that can be made to a busy party which they hear through the receiver of their handset System Alarm Reporting Allows you to view through the LCD telephone screen the various system alarms and the stations with which those alarms are associated System Speed Dial System speed dialing provides system users with a repertory of up to 500...

Page 118: ...ransfer Allows users to transfer line or intercom calls from one station or group to another without first announcing them Unsupervised Conference After a establishing a conference between two outside parties the originator drops out leaving a line to line unsupervised con nection with the remaining parties V Voice call A verbal intercom call Voice Announce Blocking VAB A telephone can be set to b...

Page 119: ...one call to speak simultaneously half duplex speakerphones allow only one person to speak at a time The 8324F will operate in either full duplex or half duplex mode depending on the current line conditions At the beginning of each call the telephone must perform a speech training test To achieve optimum performance from the full duplex speakerphone Comdial recommends that each user in turn speak a...

Page 120: ... to select the distant party s voice Lowering the volume of the loudspeaker makes it easier for the switches to select your voice Since the system takes several seconds to provide the best switching constant sound patterns such as elongating your words and playing externally supplied music may prevent the sound activated switches from operating properly Place the telephone on a hard surface and aw...

Page 121: ...unds that may affect the distant telephone s sound activated switches In some situations such as when either you or the distant party are in a noisy environment you may have to lift your handset to ensure a clear conversation When both you and the distant party use speakerphones the sound activated switches can occasionally detect both voices simultaneously thus blocking out both voices ...

Page 122: ...Speakerphone Characteristics 112 Comdial August 03 ...

Page 123: ...rs 67 compatible devices 74 Conferencing 41 42 configuring 74 connecting an external pager 75 connecting an external ringer 74 connecting to the auxillary jack 74 creating 41 creating unsupervised conferences 42 D DATA button 83 85 Data Interface Unit 83 DATA Light 85 DATA light 83 Dial By Name 77 Direct Station Select DSS Button 12 using with Assist Button 53 Display 93 Do Not Disturb 82 DSS BLF ...

Page 124: ...ng 72 75 81 Parking Calls 44 personal calls 46 Personal Ringing Tone 4 Q queuing for 37 Queuing line 37 R responding nonverbally responding nonverbally 24 responding to SOHVA using 24 Response Messaging 24 Messaging 23 Ringer 4 68 74 S screened transfers 38 selecting 67 71 selecting a line 67 selecting a personal tone 4 sending 81 setting a default level 70 setting the volume 68 69 Shift Button 10...

Page 125: ...d 18 using full duplex technology 109 Using SOHVA 24 using station to station messaging 49 V VAB 25 Voice Announce Block 25 Voice Announce Block VAB 25 Volume Control 68 70 VOLUME DOWN Button 68 VOLUME UP Button 68 W waiting for a Meet Me page 81 Z zone codes 81 Zone Paging 81 ...

Page 126: ...116 Comdial August 03 ...

Page 127: ... as to the compatibility of features This manual has been developed by Comdial Corporation the Com pany and is intended for the use of its customers and service personnel The information in this manual is subject to change without notice While every effort has been made to eliminate errors the Company disclaims liability for any difficulties arising from the interpretation of the informa tion cont...

Page 128: ...GCA70281 08 06 03 Printed in U S A ...

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