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Comcast XFINITY, User Manual

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Comcast XFINITY User Manual Download Page 22

XFINITY Network

View details (refreshed every 10 seconds) about the XFINITY Network, including initialization procedures, 
cable modem settings, downstream and upstream information

Access from the left navigation menu: 

Gateway > Connection > XFINITY Network

  (or click 

V

IEW

 

from 

Gateway > Connection > Status

)

If you need to contact 
XFINITY for support, you 
may be asked to provide 
information displayed on 
this screen.

Fig. 19

Wireless Gateway User Guide

19

Summary of Contents for XFINITY

Page 1: ...D1UG 04 17 12 Wireless Gateway User Guide ...

Page 2: ...ect Your WiFi Devices 7 Step 3 Secure Your Wireless Gateway Admin Tool 8 Network Settings 10 Setting up WiFi Connection Using WPS 11 Web Management Interface 13 At a Glance 14 Connection 15 Status 15 Local IP Configuration 16 Connection WiFi 17 XFINITY Network 19 Firewall 20 Software 21 Hardware 22 System Hardware 22 Battery 23 LAN Ethernet 24 Hardware WiFi 25 Wizard 26 Connected Devices 27 ...

Page 3: ...vanced 37 Port Forwarding 37 Port Triggering not available at this time 38 DMZ 39 Device Discovery 40 Troubleshooting 41 Logs 41 Diagnostic Tools 42 Restore Reset Gateway 43 Change Password 44 Appendix 45 Glossary 45 Table Reference 46 Figure Reference 47 Regulatory Information 49 Compliance Statements 49 FCC Interference Statement 49 FCC Part 68 Statement 50 ...

Page 4: ...WiFi broadband connection for WiFi enabled devices Convenience Simultaneously use four Ethernet ports for wired devices and 802 11b g n connectivity for wireless devices Choice between wireless LAN WLAN or wired Ethernet LAN connections Flexibility Ability to support two lines of telephone service as well as high speed data the ability to use your existing router with your Wireless Gateway Battery...

Page 5: ... line 1 is in use ON Tel 1 port is online OFF Tel 1 port is offline Tel2 Blinking Tel line 2 is in use ON Tel 2 port is online OFF Tel 2 port is offline Battery Solid Glow battery is charging Blinking battery power is low use AC power as soon as possible ON operating on AC power battery not charging OFF a If Battery LED is off and Power LED is blinking then device is in battery backup mode b When ...

Page 6: ...Interface at http 10 0 0 1 Note If you select Restore Factory Settings be certain you want to reset ALL settings such as passwords parental controls and firewall settings before proceeding All customized settings made to your Wireless Gateway will be lost Also a Factory Restore will take your Wireless Gateway out of Bridge Mode if it had been previously enabled Call 1 800 XFINITY to re enable Brid...

Page 7: ... these steps 1 Place the Wireless Gateway sideways on a table 2 Remove the battery cover on the bottom panel and set it aside 3 Insert the battery in the battery compartment with the corresponding polarity correctly in place 4 Replace the battery cover A battery is needed to enable voice service availability in the event of a power outage A battery is available for your Wireless Gateway only if yo...

Page 8: ...re the factory default configurations for the Wireless Gateway You may want to change some settings for advanced users WPS Enabled Gateway IP http 10 0 0 1 User Name admin not case sensitive Password password case sensitive Firewall Configuration Low allows most traffic UPnP Enabled All other features are disabled by default In order to enable and modify other features use the Administration site ...

Page 9: ...all Port Forwarding Blocking For WPS compatible products see Setting up WiFi Connection Using WPS If your computer is already connected to the Internet skip this section STEP 1 LOCATE YOUR WIRELESS NETWORK INFO Lift the Wireless Gateway and look for the white label located on the underside Fig 4 You ll need the Wireless Network Name SSID and Password to connect your various WiFi devices Once you v...

Page 10: ...on steps Fig 5 1 In the list of available wireless networks select the Wireless Network Name SSID you wrote down 2 Enter the Wireless Network Password case sensitive in the Network Key field Windows or Password field Mac 3 Click the confirmation button typically labeled OK CONNECT or JOIN 4 Test your Internet connection by opening a web browser and typing in a valid URL 5 Repeat these steps for ea...

Page 11: ... settings and other advanced features To ensure better security for your Wireless Gateway and home network we recommend changing the password in the Admin Tool A Log In Using the Default Gateway Name and Password 1 Open a web browser from a device connected to the Wireless Gateway and type http 10 0 0 1 in the address line The login page appears 2 Enter admin and password as shown Fig 6 3 Click LO...

Page 12: ...reless Gateway default settings 1 Enter password as shown Fig 8 2 Create a new password of your choice 3 Re enter your new password 4 Click SAVE Your settings should now be saved To view or modify your Wireless Gateway settings in the future go to http 10 0 0 1 Write down your Admin Tool Password for future reference _____________________________________________________ Fig 8 Note All passwords mu...

Page 13: ... new WiFi Network Name Fig 9 The new name will appear in the list of available wireless networks For future reference write your WiFi Network Name SSID here _____________________________________________________ Encryption Method The encryption method secures data between your computers and the Wireless Gateway The default setting WPAWPA2 PSK TKIP AES is compatible with most computers and provides ...

Page 14: ...splays that the connection was successful your computer device is connected to your home network Note When the WPS button is pressed it will stay lit for 5 minutes regardless of whether or not the connection was successful Please wait until the light turns off before retrying or connecting another WPS product WPS via PIN Connectivity 1 Open your computer s WPS utility and acquire a PIN number Make...

Page 15: ...ernet ports Gateway Hardware Wireless View the status and MAC address of the WiFi port Gateway Wizard Helps you set up your home network Connected Devices Computers View computers connected to the Gateway s LAN Parental Control Managed Sites Blocked sites blocked keywords and trusted computers Parental Control Managed Services Blocked services and trusted computers Parental Control Managed Devices...

Page 16: ...ateway s wireless connection Firewall security level access indicates low custom settings indicates medium or high settings Select a category to view or configure settings When you click a category from the left menu bar related information appears here Fig 12 From the links at the bottom of the page you can access XFINITY com Customer Central and this user guide Log in out Change password Wireles...

Page 17: ...teway Fig 13 The Home Network section displays the states of both the Ethernet wired and WiFi wireless networks You can see connected computers and devices If you would like to use your existing router instead of the routing functionality on your Wireless Gateway the Bridge Mode on the Wireless Gateway will need to be enabled A Comcast technician can do this during installation or call 1 800 XFINI...

Page 18: ...l Configuration WiFi and the XFINITY Network Access from the left navigation menu Gateway Connection Status Displays a summary of your Local IP WiFi and XFINITY networks Access from the left navigation menu Gateway Connection Status Fig 14 Wireless Gateway User Guide 15 ...

Page 19: ... Address Local IP address of the router Subnet Mask Subnet address for the LAN 3 subnets to choose from DHCP Beginning Address First available Local IP Address in the DHCP pool DHCP Ending Address Last available Local IP Address in the DHCP pool DHCP Lease Time Length of time a local device retains an IP Address before checking back with the DHCP Server on the Wireless Cable Modem Note IPv6 parame...

Page 20: ...ft navigation menu Gateway Connection WiFi or click VIEW from Gateway Connection Status Click Add WiFi Protected Setup WPS Client to connect a WiFi device WPS capable to your network The Add Wireless Client Fig 19 screen will appear Click EDIT to modify your 2 4 GHz Network settings Fig 16 Fig 17 Wireless Gateway User Guide 17 ...

Page 21: ...Fig 18 Wireless Gateway User Guide 18 ...

Page 22: ...cable modem settings downstream and upstream information Access from the left navigation menu Gateway Connection XFINITY Network or click VIEW from Gateway Connection Status If you need to contact XFINITY for support you may be asked to provide information displayed on this screen Fig 19 Wireless Gateway User Guide 19 ...

Page 23: ...enu Gateway Firewall To block a specific TCP UDP port please use Managed Services under Parental Control Minimum Security is the default setting All secure apps are enabled Fig 23 Fig 20 Fig 24 Most applications are blocked except for browsing email iTunes and VPN Fig 21 All peer to peer apps are blocked Fig 22 Wireless Gateway User Guide 20 ...

Page 24: ...SOFTWARE View details about your Wireless Gateway s current software Access from the left navigation menu Gateway Software Fig 25 Wireless Gateway User Guide 21 ...

Page 25: ...ew your Wireless Gateway s hardware details System Hardware Battery LAN Ethernet and WiFi System Hardware Access from the left navigation menu Gateway Hardware System Hardware Fig 26 Wireless Gateway User Guide 22 ...

Page 26: ...Battery View the battery specifications Access from the left navigation menu Gateway Hardware Battery Fig 27 Wireless Gateway User Guide 23 ...

Page 27: ...LAN Ethernet View information about all connected wired computers and devices Access from the left navigation menu Gateway Hardware LAN Fig 28 Wireless Gateway User Guide 24 ...

Page 28: ...Hardware WiFi View information about all connected wireless devices Access from the left navigation menu Gateway Hardware Wireless Fig 29 Wireless Gateway User Guide 25 ...

Page 29: ... the Admin password Personalizing the Network Name SSID Network Password or Encryption Method Access from the left navigation menu Gateway Wizard Fig 30 Fig 31 For more information about these fields see the section Network Settings under WiFi Connection Wireless Gateway User Guide 26 ...

Page 30: ...es that are currently connected COMPUTERS Access from the left navigation menu Connected Devices Computers Wireless Gateway User Guide 27 Fig 32 Click Edit to modify the connection setting for the selected device Click X to block the device from accessing the Internet Fig 33 ...

Page 31: ...t to add use a period between each octet in the IP address Comments Optional comments about the computer 3 Click SAVE to save your settings or click CANCEL to discard them If you click SAVE the Computer menu reappears with the computer you added displayed under Offline Computers 4 To add more computers with static IP addresses repeat steps 1 through 3 5 To edit an online computer click the EDIT bu...

Page 32: ...aged Sites menu you can block access to certain websites from local computers Access from the left navigation menu Parental Controls Managed Sites If the Blocked Sites Blocked Keywords and Trusted Computers are grayed out click Enable turns green next to Enable Managed Sites You can then add blocked sites or keywords Fig 34 Wireless Gateway User Guide 29 ...

Page 33: ...nd set up a time schedule Access from the left navigation menu Parental Control Managed Sites Click ADD next to Blocked Sites Fig 35 Enter the URL in www xfinity com format The blocked website may be accessible using its IP address Wireless Gateway User Guide 30 ...

Page 34: ... Keywords Trusted Computers Specify the computers you do not want affected If a computer is selected as a Trusted Computer it bypasses the configured parental control settings Under Trusted Computers select Yes under Trusted to add a trusted device and bypass parental controls and No if a device is not trusted and should adhere to parental control settings Fig 36 Wireless Gateway User Guide 31 ...

Page 35: ...e computers you do not want affected If a computer is selected as a Trusted Computer it will bypass the configured parental control settings Under Trusted Computers select Yes under Trusted to add a trusted device and bypass parental controls and No if a device is not trusted and should adhere to parental control settings Fig 37 Wireless Gateway User Guide 32 ...

Page 36: ...Services Define services and ports to be blocked using Parental Control Access from the left navigation menu Parental Control Managed Sites Click ADD next to Blocked Sites Fig 38 Wireless Gateway User Guide 33 ...

Page 37: ...rules Access from the left navigation menu Parental Control Managed Devices Fig 39 Access Type When Block All is selected Add Allowed Devices displays on the lower right When Allow All is selected Add Blocked Devices displays on the lower right Wireless Gateway User Guide 34 ...

Page 38: ...le if a new incoming FTP session arrives at the router the router needs to know which server is responsible for this traffic The Port Forwarding rules tell the router which server should get this traffic based on the incoming port number To use port forwarding use static IP addresses for the computers servers to which the traffic will be forwarded to Fig 40 Wireless Gateway User Guide 35 ...

Page 39: ...Reports Created reports display attempted violations of Parental Control rules Access from the left navigation menu Parental Control Reports Fig 41 Wireless Gateway User Guide 36 ...

Page 40: ...RT FORWARDING Allows specific types of incoming connections to be directed to a certain computer or server Access from the left navigation menu Advanced Port Forwarding Fig 42 Fig 43 Wireless Gateway User Guide 37 ...

Page 41: ...puter initiates a particular outgoing connection the trigger Access from the left navigation menu Advanced Port Triggering The Add Port Trigger button can be clicked only when Enable Port Triggering is Enabled Fig 44 Fig 45 You may not need to configure the interval for port triggering Wireless Gateway User Guide 38 ...

Page 42: ...DMZ Configure a single computer on your LAN to open all of its ports Access from the left navigation menu Advanced DMZ Fig 46 Wireless Gateway User Guide 39 ...

Page 43: ...ice Discovery uses Plug and Play UPnP to automatically configure the router and devices for various Internet applications such as gaming media sharing and video conferencing Access from the left navigation menu Advanced Device Discovery Fig 47 Wireless Gateway User Guide 40 ...

Page 44: ... Reports to troubleshoot issues and to identify potential security risks Access from the left navigation menu Troubleshooting Logs Logs can be printed or downloaded to help with troubleshooting There are three types of logs System Logs Event Logs Firewall Logs Fig 48 Wireless Gateway User Guide 41 ...

Page 45: ...Tools Test Connectivity Results tests your Internet connection Enter a URL such as www xfinity com in the Destination Address field Click Test Connectivity If there is no connectivity or the URL is invalid then the test will fail Check for IP Address Results determines if an IP address is accessible Enter an IP address then click Check for IP Address Fig 49 Wireless Gateway User Guide 42 ...

Page 46: ...store will take your Wireless Gateway out of Bridge Mode if it had been previously enabled Call 1 800 XFINITY if you would like to enable Bridge Mode again Access from the left navigation menu Troubleshooting Restore Reset Gateway If you click Reset when someone is using the phone you ll see a warning message that a voice call is in progress and will be disconnected if the Wireless Gateway is rebo...

Page 47: ... password for your Wireless Gateway Access from the left navigation menu Troubleshooting Change Password Enter your current password Create a new password and re enter to confirm Click SAVE Fig 51 Wireless Gateway User Guide 44 ...

Page 48: ...le Transfer Protocol Standard for exchanging files across a network IP Address Internet Protocol Assigned number used to identify your computer on the Internet MAC Address Media Access Control address Number that uniquely identifies any device connected to a network PBC Push Button Configuration WPS method PIN Personal Identification Network SSID Service Set Identifier String of up to 32 character...

Page 49: ...Indicators 2 2 Gigabit Ethernet Connectors LED Indicators 3 3 Connection Information on Bottom Label 5 4 Default Configurations 5 5 Web Management Interface Menus 13 6 IPv4 Configuration Settings 17 7 Add a Computer with Static IP 29 Wireless Gateway User Guide 46 ...

Page 50: ...rk Name SSID 10 10 WPS Label 12 11 WPS Button 12 12 Web Management Interface 14 13 At a Glance 15 14 Connection Status 16 15 Local IP Configuration 17 16 WiFi Connection 18 17 Edit WiFi Connection 18 18 Add Wireless Client 19 19 XFINITY Network 20 20 Firewall Security Settings 21 21 Maximum Security 21 22 Typical Security 21 23 Minimum Security 21 24 Custom Security 21 25 Software 22 26 System Har...

Page 51: ... 35 Add Blocked Domain 31 36 Add Blocked Keyword 32 37 Managed Services 33 38 Add Blocked Service 34 39 Managed Devices 35 40 Add Allowed Device 36 41 Parental Control Reports 37 42 Port Forwarding 38 43 Add Port Forwarding Service 38 44 Port Triggering 39 45 Add Port Triggering Service 39 46 DMZ 40 47 Device Discovery 41 48 Troubleshooting Logs 42 49 Network Diagnostic Tools 43 50 Restore Reset 4...

Page 52: ...on reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an expe...

Page 53: ...s information must be provided to the telephone company This equipment uses the following USOC Jack RJ 11 An FCC compliant telephone cord and modular plug is provided with this equipment This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack which is FCC Part 68 compliant Connection to the telephone network should be made by using the...

Page 54: ... ask that you disconnect the equipment from the telephone network until the problem has been corrected or until you are sure that the equipment is not malfunctioning The user must use the accessories and cables supplied by the manufacturer to get optimum performance from the product No repairs may be done by the customer If trouble is experienced with this equipment please contact your authorized ...

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