Comcast High-Speed 2go User Manual Download Page 55 | Manualshive

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51

Technical Support

For technical support, you can find additional information at:

http://customer.comcast.com/2go

If you continue to have issues with your 3G Mobile Hotspot, please note any error messages and
contact Customer Care at 1.866.206.2182.

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Summary of Contents for High-Speed 2go

Page 1: ...Supplemental User Guide ...

Page 2: ...icense or otherwise transfer the software drivers or Derivative Works to any country where such transfer is prohibited by the United States Export Administration Act or any successor legislation or in violation of the laws of any other country Trademarks and Service Marks Comcast the Comcast logo and High Speed 2go are trademarks of Comcast Novatel Wireless is a trademark of Novatel Wireless Inc a...

Page 3: ... Settings 11 Personalize the Administrative Password 12 Personalize the Network Name SSID 12 Personalize Your Network Key i e WiFi Key Security Key WPA Password 12 3G Mobile Hotspot Settings 13 3G Mobile Hotspot Settings Basics 14 Open the 3G Mobile Hotspot Settings 14 The Home Page 15 The Menu Bar 15 Home Page Sections 16 Internet Connection 16 WiFi 17 Password 18 Create a New Administrative Pass...

Page 4: ...nload 36 Config File Upload 37 Port Filtering 37 Port Filtering for Standard Applications 38 Port Filtering for Custom Applications 38 Port Forwarding 39 Power Management 40 TCP IP 41 System Status 42 Restarting or Resetting Your 3G Mobile Hotspot 43 Troubleshooting 44 Overview 45 Common Problems and Solutions 46 Use the Master Reset Button 50 Technical Support 51 Technical Information 52 Product ...

Page 5: ...1 Product Overview 3G Mobile Hotspot Overview Your 3G Mobile Hotspot Power Management ...

Page 6: ...ess Data Benefit from WiFi Connectivity With the 3G Mobile Hotspot connect via WiFi and access high speed mobile Internet service to browse the Internet access email run business applications and more from a computer or most WiFi compatible devices The 3G Mobile Hotspot enables multiple WiFi enabled devices to connect at one time such as notebooks desktops tablet computers personal digital assista...

Page 7: ...connectivity options Package Contents The Comcast 3G Mobile Hotspot package includes 3G Mobile Hotspot Device User Manual Rechargeable Li Ion Battery AC Power Adapter Carrying Pouch System Requirements For initial setup and configuration one of the following browsers is required Internet Explorer v6 v8 Safari Mozilla Firefox ...

Page 8: ...er connects here Service Status LED Provides information about your mobile broadband connection Network Name and Password Label The preconfigured name of your network SSID and your network password also called a network key are printed on the back of your device Master Reset Button Resets device to factory default settings See Use the Master Reset Button on page 50 Battery Compartment Battery is p...

Page 9: ...smitting or receiving data Slow Blinking The 3G Mobile Hotspot is powered on but there is no available service Intermittent Blinking The 3G Mobile Hotspot is transmitting receiving mobile broadband data The blinking rate is proportional to the data speed Power Button LED Indicates No Light No power the device is powered off Green Solid Glowing The 3G Mobile Hotspot is powered on and fully charged ...

Page 10: ...evice into a port can damage the connector Protect the 3G Mobile Hotspot from liquids dust and excessive heat Store the 3G Mobile Hotspot in a safe place when not in use Power Management Your device works from its battery or when plugged into a power source Battery Charge the battery by plugging in the AC adapter While the battery is charging the Power Button LED is solid amber When the battery is...

Page 11: ...ery keep it near room temperature When storing your battery keep it uncharged in a cool dark dry place Never expose batteries to temperatures below 10 C 14 F or above 45 C 113 F Never leave the device in an unattended vehicle because it is possible to reach temperatures that might be outside the desired temperature range for this device Some batteries perform best after several full charge dischar...

Page 12: ...2 Using Your 3G Mobile Hotspot Using Your 3G Mobile Hotspot for the First Time Connecting to Your Mobile Hotspot ...

Page 13: ...o function Inserting and Charging the Battery NOTE The battery should be fully charged before using the 3G Mobile Hotspot for the first time Open the battery compartment located on the bottom of the device Insert the battery by lining up the gold contact points on the battery with the gold contact points in the battery compartment ...

Page 14: ...end of the AC wall charger to the microUSB port of the device as shown Plug the other end of the AC wall charger into the appropriate electrical outlet Charge for at least four hours WARNING Use only an approved charging accessory to charge your device Use of an incompatible charger may cause damage to your device and void the warranty ...

Page 15: ...es Network on a Mac where you can select View Available Wireless Networks If you are unfamiliar with wireless networking consult the computer help system Follow the on screen instructions to complete the connection Congratulations You re connected to the 3G Mobile Hotspot Personalize and Change Your 3G Mobile Hotspot Settings Establish a WiFi connection to your 3G Mobile Hotspot see the steps abov...

Page 16: ...file from Secure to Open the default setting is Secure Changing your profile to Open allows anyone within your wireless range to use your 3G Mobile Hotspot Please remember you are responsible for all usage by you or others that occurs on your 3G Mobile Hotspot Personalize Your Network Key i e WiFi Key Security Key WPA Password From the Home page main menu select WiFi then WiFi Profiles From there ...

Page 17: ...3 3G Mobile Hotspot Settings 3G Mobile Hotspot Settings Basics The Home Page Password WiFi Menu WWAN Menu Advanced Menu ...

Page 18: ... the 3G Mobile Hotspot Settings Open your Web browser and enter http settings hotspot or http 192 168 0 1 into the address window Type the administrative password into the Login box in the upper right corner and click Login The Home page opens ...

Page 19: ...ain point of entry for all your work in the browser interface The Menu Bar The menu bar runs horizontally along the top of the 3G Mobile Hotspot Settings interface Besides allowing you to select menu items the menu bar also displays information about your 3G Mobile Hotspot s connection strength and battery level ...

Page 20: ...ou Your connection status Whether or not you are roaming The number of bytes received and transmitted The duration of the current connection The IP address of and subnet mask for your 3G Mobile Hotspot Connect Disconnect Button Click Connect or Disconnect to connect or disconnect from the network Setup Wizard Button Click SetupWizard to change the administrative password or your WiFi security sett...

Page 21: ...he network name also known as the SSID The security method in use The number of users currently connected to your 3G Mobile Hotspot The IP address of and subnet mask for the wireless browser interface To change WiFi settings use the WiFi menu See WiFi Menu on page 19 ...

Page 22: ...ve password If you forget it you have to reset your 3G Mobile Hotspot before you can use the 3G Mobile Hotspot Settings interface again Create a New Administrative Password Type your current password in the Current Password box Type the new password must have 4 to 64 characters in the New Password box and then again in the Verify New Password box Click Apply ...

Page 23: ...The WiFi menu has three components WiFi Profiles View or change settings for your secure profile MAC Filter Allow only certain devices to connect to your 3G Mobile Hotspot Status View profile information see who is connected to your 3G Mobile Hotspot and view the WiFi log You can also retrieve your network key from this page ...

Page 24: ...pen Comcast BDF 802 11 Mode The type of wireless networking you are currently using The available modes are 802 11g 802 11b 802 11g 802 11b Channel The radio channel that the device is using This should be usually set to Auto default and left unchanged Available channels are 1 through 11 Security The type of security the profile is using This applies to the secure and the temporary hotspot profile...

Page 25: ...ients become confused if the security is changed and the network name is not If you change security settings and do not get asked for the new network key when you try to reconnect delete the existing old network name from your Preferred Networks list Then you can reconnect using the new network name IMPORTANT Record your network key From the WiFi Profile page select Secure as the profile Select a ...

Page 26: ... a device usually a network adapter It consists of six pairs of numbers and letters for example 00 21 9B 1C 64 34 You can view the MAC address for any device connected to your 3G Mobile Hotspot in the WiFi Clients section of the WiFi Status page See WiFi Clients on page 24 On a Windows machine you can find the MAC address by running ipconfig all from the Command Prompt window The MAC address is re...

Page 27: ...64 34 Tip You can cut and paste your computer s address from the WiFi Clients section of the WiFi Status page See WiFi Clients on page 24 If desired type the MAC address for other computers into the Add Trusted Client MAC Address box and click Add Client Select the Enable MAC Filter check box and click Apply Status WiFi Status provides you with information about your wireless network The WiFi Stat...

Page 28: ...e maximum number of connections in the Clients Allowed box Channel being used Current wireless mode Security type and encryption for the current profile Network key link Click to retrieve the network key WiFi Clients The WiFi Clients section of the WiFi Status page shows the clients that are currently connected to your 3G Mobile Hotspot This is another way you can find the MAC address for a partic...

Page 29: ...WAN menu to reactivate your 3G Mobile Hotspot update your PRL or update the firmware of your 3G Mobile Hotspot Select from the following options on the WWAN Configuration page Click Activate Device to reactivate your 3G Mobile Hotspot for use on the network Click Update PRL to update your provider s Preferred Roaming List Tip You should update your PRL about every three months to make sure you hav...

Page 30: ...26 Diagnostics Click Diagnostics in the WWAN menu to access status information about your Internet connection and 3G Mobile Hotspot The WWAN Diagnostic page is divided into three sections ...

Page 31: ...s Active Connected and transmitting data Dormant Connected but not transmitting data Disconnected Not connected to the network Type of network technology to which you are connected Roaming status IMPORTANT Do not click Manual Device Setup unless you have received an MSL number from technical support ...

Page 32: ...service MSID Internal ID your network uses to identify your account NAI Address of your 3G Mobile Hotspot on the network PRL Version Identifier for the installed PRL preferred roaming list IMPORTANT Do not click Reset Modem unless you have received an MSL number from technical support Reset Modem clears your network account information and requires reactivation of your 3G Mobile Hotspot WWAN Event...

Page 33: ...29 WWAN Status The WWAN Status page displays information about your Internet connection The WWAN Status page is divided into three sections ...

Page 34: ...eway IP address DNS server IP address Click Disconnect to leave the network or Connect to rejoin the network Traffic Counters The Traffic Counters section displays the following Date and time connection was made Total duration of connection Total data bytes received and transmitted plus the total for both directions This section displays both a cumulative lifetime count and a count for the current...

Page 35: ...net Connection Log to display a log of outgoing traffic showing these details Date Time Client IP Address IP address of sender Destination IP address of recipient Port computer port through which data was sent Type connection protocol used ...

Page 36: ...ions can access the Internet and through which port s Port Forwarding Specify which applications can access your computer through the Internet and through which port s You might use this if you have an FTP server on your system or play certain online games Power Management Customize your 3G Mobile Hotspot s power saving settings TCP IP View or change the IP address and subnet mask for your 3G Mobi...

Page 37: ...ting allows other nearby computers to see your 3G Mobile Hotspot s network name SSID This is what you see when you select View Available Wireless Networks Disabling SSID broadcasting provides additional security but you have to re enable it if you lose your automatic connection Select the SSID broadcast enable check box to enable SSID broadcasting or clear the check box to disable SSID broadcastin...

Page 38: ...n select the Allow International Access check box to allow roaming on networks outside the United States Select an option then click Apply Router Enabling the DHCP server allows your 3G Mobile Hotspot to automatically assign a local IP address to a new device joining your network such as a wireless printer or an additional laptop When the DHCP server is disabled you have to assign static IP addres...

Page 39: ...page see page 51 In the Language list click the language you wish to use Currently English is the only option and this list is disabled grayed out In the Date Time list click the date format U S or European and the time system 12 hr or 24 hr that you want to use Optionally you can select the System log enable check box if you want to create a system log Confirm your selections and click Apply ...

Page 40: ...llows you to back up and restore your 3G Mobile Hotspot configuration settings Config File Download Back up your 3G Mobile Hotspot settings file to your computer Enter the administrative password in the MiFi Password box Click Download File Click Save to place the file config xml savefile on your computer You may rename the file If the file opens in your browser instead of downloading use your bro...

Page 41: ... created the backup file you may lose your connection after restoring from the backup file You need to reconnect using your new changed settings Port Filtering Click Port Filtering in the Advanced menu to enhance the security of your system by controlling which applications are allowed to access the Internet Port filtering allows you to conserve bandwidth by preventing non business applications fr...

Page 42: ...ons use Custom Applications Port Filtering for Custom Applications To set up port filtering for a custom application you need to know the port numbers up to five ports or port ranges and the protocol TCP UDP or both the application uses for its outgoing traffic From the Port Filtering page select the Enable Port Filtering check box Click Custom Applications Enter a name for the application and cli...

Page 43: ...n to which you want to forward The Port Forwarding page allows you to enter the local static IP address for each application that you want to receive traffic from the Internet From the Port Forwarding page select the check box for the application you want to enable Type the local static IP address of the device hosting the application into the IP Address on WLAN box Click Apply when you have finis...

Page 44: ...rom the Power Management page select the Disable LEDs check box to disable or clear the check box to enable your 3G Mobile Hotspot s LEDs NOTE The Disable LEDs option turns off all LEDs except for critical errors and low battery In the AC Power section click the time that elapses before your 3G Mobile Hotspot switches to low power mode when not in use 2 to 60 minutes or click Never to disable this...

Page 45: ...information about your 3G Mobile Hotspot Local IP address Subnet mask MAC address of your 3G Mobile Hotspot DHCP address range used by your 3G Mobile Hotspot s DHCP server The IP address and subnet mask can be changed by entering new numbers and clicking Apply If you have devices on your network with local static IP addresses those addresses should not be within the DHCP range ...

Page 46: ...ystem log and to restart your 3G Mobile Hotspot or restore it to factory defaults From the Advanced menu click System Status to display the following information about your 3G Mobile Hotspot Manufacturer Model Serial number AP access point version Router version Modem version System log if enabled ...

Page 47: ...re initialize your 3G Mobile Hotspot same as turning it off and on again or Click Reset to Factory Defaults to reset your 3G Mobile Hotspot WiFi settings to the original state they were in at the time of purchase IMPORTANT After executing either step you might lose your connection and have to reconnect and after clicking Reset to Factory Defaults you need to rerun the startup wizard and reset your...

Page 48: ...4 Troubleshooting Overview Common Problems and Solutions Use the Master Reset Button Technical Support ...

Page 49: ...are using the 3G Mobile Hotspot in WiFi mode power it off and then on again When properly installed the 3G Mobile Hotspot is a highly reliable product Most problems are caused by one of these issues System resources required by the 3G Mobile Hotspot are being used by other devices Restarting your computer often clears this up Network coverage is not available either because you are outside the cov...

Page 50: ...without my pressing the Power button This can occur in the following situations Pressing the Master Reset button Restarting the device Switching profiles Restoring the configuration settings Battery depleted Press the Power button to turn it back on I cannot connect to the 3G Mobile Hotspot in WiFi mode Make sure the 3G Mobile Hotspot LEDs are on If the LEDs are not on check your Mobile Hotspot s ...

Page 51: ...t does not work you can try the following 1 Click the AirPort icon then select Open Network Preferences 2 Be sure AirPort is selected in the left column then click the Advanced button A sheet drops down 3 Select the AirPort tab at the top of the sheet The list of preferred networks is right below the tabs 4 Select any unused wireless networks from the Preferred Networks list and click the minus si...

Page 52: ...tspot or http 192 168 0 1 into the address window 2 Then retype your administrative password into the login window and click Login 3 Click the Disconnect button How can I find out how many users are connected to the 3G Mobile Hotspot Log on to your 3G Mobile Hotspot and open the 3G Mobile Hotspot Settings See Connecting to Your Mobile Hotspot on page 11 The number of devices users currently connec...

Page 53: ...ted Quick Start Guide for a copy of the sticker What is the default administrative login password admin I am having trouble connecting to my office VPN Log on to the 3G Mobile Hotspot Settings and choose Advanced Advanced Options Select the VPN Passthrough enable check box and click Apply See Advanced Settings on page 33 My 3G Mobile Hotspot s Power Button LED is blinking Amber color or my 3G Mobi...

Page 54: ...s powered on Locate the Master Reset button on the back of the device Insert a paperclip into the hole and then hold the button down for 6 seconds until the Power LED turns off Your list of wireless networks now shows the original default network name listed on the sticker on the bottom of your device Your other personalized settings return to those listed on the sticker Connect to the 3G Mobile H...

Page 55: ...or technical support you can find additional information at http customer comcast com 2go If you continue to have issues with your 3G Mobile Hotspot please note any error messages and contact Customer Care at 1 866 206 2182 ...

Page 56: ...5 Technical Information Product Specifications Regulatory Notices Safety Hazards ...

Page 57: ...er Time to full charge computer USB cable 1150 mAh 2 5 hrs when not in use 7 8 hrs when not in use LED Two Power and 3G indicators Chip Set QUALCOMM MDM6085 Interface Type microUSB CDMA Technology Bands Technology CDMA EVDO Rev A Rev 0 1XRTT Band Designation 800 1900 MHz Transmit Band 824 7 848 31 MHz 1851 25 1908 75 MHz Receive Band 869 7 893 31 MHz 1931 25 1988 75 MHz Environmental Operating Tem...

Page 58: ...television reception which can be determined by turning the equipment off and on you are encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the d...

Page 59: ...nsmitter unless specifically authorized by Novatel Wireless Technologies MODIFICATIONS The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Novatel Wireless may void your authority to operate the equipment RF Exposure FCC Equipment Authorization ID PKRNVWMiFi2200 This device is only authorized for use in Mobile applications ...

Page 60: ...es vehicles using liquefied petroleum gas such as propane or butane areas where the air contains chemicals or particles such as grain dust or metal powders and any other area where you would normally be advised to turn off your vehicle engine Near medical or life support equipment Do not operate your device in any area where medical equipment life support equipment or near any equipment that may b...

Page 61: ...merse or expose to water or other liquids or expose to fire explosion or other hazard Only use the battery for the system for which it was specified Only use the battery with a charging system that has been qualified with the system per this standard Use of an unqualified battery or charger may present a risk of fire explosion leakage or other hazard Do not short circuit a battery or allow metalli...

Page 62: ...6 Glossary ...

Page 63: ...ors might switch to LTE instead 802 11 b g n A set of WLAN communication standards in the 2 4 3 6 and 5 GHz frequency bands Access Point AP A device that allows wireless communication devices to connect to a wireless network using a standard such as WiFi APN Access Point Name The APN is an alphanumeric string that identifies the particular network service that is being accessed These are used by G...

Page 64: ...he Internet Hot Swappable The ability to safely remove and replace a component for example a memory card or USB device from a device or computer while it is powered on HTTP Hypertext Transfer Protocol An application level protocol for accessing the World Wide Web over the Internet IEEE Institute of Electrical and Electronics Engineers An international technical professional society that promotes s...

Page 65: ...k News Transfer Protocol An Internet application protocol for reading and posting Usenet newsgroup articles PC Card PCMCIA s hardware standard for peripheral devices for laptop computers Superseded by the ExpressCard PCMCIA Personal Computer Memory Card International Association An international standards organization of industry leading companies for the definition of personal computer peripheral...

Page 66: ...ternet TCP IP Transmission Control Protocol Internet Protocol The set of communications protocols used for the Internet and other similar networks Telnet Telecommunication Network A network protocol used on the Internet or on local area networks TFTP Trivial File Transfer Protocol A file transfer protocol with a subset of FTP functionality UA User Agent Any device or software used to access a web ...

Page 67: ...Client A wireless device that connects to the Internet via WiFi WLAN Wireless Local Area Network A typically low power network that transmits a wireless signal over a span of a few hundred feet and usually only to stationary devices WPA WPA2 WiFi Protected Access A security protocol for wireless 802 11 networks from the WiFi Alliance WWAN Wireless Wide Area Network Wireless network technologies de...

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