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BUSINESS V
OICE
E
DGE
TOP 5 COMMON CUSTOMER QUESTIONS
1. CAN I MANAGE MY BUSINESS V
OICE
E
DGE
FEATURES ONLINE?
Yes! You can quickly and easily manage your Business VoiceEdge features online anytime at
business.comcast.com/myaccount
. Stay in control of key features including voicemail messages,
reviewing call history, and downloading other popular features like the Softphone.
2. PLACING YOUR PHONE ON DO NOT DISTURB AND FORGETTING?
Set up an audible signal to notify you when a call comes in and your phone is on Do Not Disturb. To set up the signal, access your
Business VoiceEdge portal, select Feature Settings, then Privacy. Check the box next to “Play ring reminder.”
3. WHAT IS BE ANYWHERE?
Be Anywhere is a Business VoiceEdge feature that allows you to make and receive business calls from virtually any phone, anywhere
while still displaying the Caller ID of your primary business number. The call can also ring on all your phones, including your landline
or mobile. Set up Be Anywhere and never miss an important phone call again. Simply log into your online account to manage your Be
Anywhere settings and devices.
4. WHAT IS THE COMCAST BUSINESS APP AND HOW DO I DOWNLOAD IT?
The Comcast Business app allows you to extend the power of your Business VoiceEdge service by accessing a variety of advanced
phone services all from your iPhone or Android, including:
•
Have your business calls follow you by ringing your
mobile or other phones for incoming calls
•
Show your primary business number when making
calls from your mobile device
•
Dial quickly using your Business VoiceEdge Contacts
for your Company, your call log, or your personal
contact list on your phone
•
Listen to business voicemail, and record and select
voicemail greetings
Download
the Comcast Business App free from the App Store
or Google Play by searching for “
Comcast Business
.”
5. WHERE CAN I LEARN MORE?
Visit
business.comcast.com/help-and-support/voiceedge
for additional resources, including tutorial videos and training options.
If you still have a question, please contact the Business VoiceEdge Customer Support at
(877) 761-7401
.
EASILY MANAGE YOUR SERVICES ONLINE
Please visit
business.comcast.com/myaccount
to access your account, manage your services and features, pay your bill online,
as well as access help and support materials for your Comcast Business products.
