matrIQ Optical Switch
|
matrIQ Switch
Coherent Solutions Ltd.
Version
1.03
25
11
Technical Support
Contacting the Technical Support Group
To obtain after-sales service or technical support for this product, contact Coherent Solutions.
The Technical Support Group is available to take your calls from Monday to Friday, 9:00 a.m.
to 5:00 p.m. (New Zealand Time).
Technical Support Group
Tel.: +64 9 478 4849
Fax: +64 9 478 4851
To accelerate the process, please have information such as the name and the serial number
(see the product identification label), as well as a description of your problem, close at hand.
You may also be requested to provide software and module version numbers. This
information, as well as technical support contact information, ca
n be found in the ‘
About’
window.
Transportation
Maintain a temperature range within specifications when transporting the unit.
Transportation damage can occur from improper handling. The following steps are
recommended to minimize the possibility of damage:
•
Pack the instrument in its original packing material when shipping.
•
Avoid high humidity or large temperature fluctuations.
•
Keep the module out of direct sunlight.
•
Avoid unnecessary shocks and vibrations.
