Codex BPH830i, User Manual, Page: 64 / 86

59
6-8 Trouble Shooting
Problem Solution
The printer is switched on but the display
does not light up.
 Check the power supply.
。
One or both LEDs light up red and printing is
interrupted.
 Check the software settings (driver settings) or command
codes.
 Look for the error alert in the table in Section 3-3 Error alerts .
 Check whether the cutter is functioning normally and
whether it is cutting at all. (Only if a cutter is installed.)
The label stock passes through the printer
but no image is printed.
 Please make sure that the label stock is loaded the right
way up and that it is suitable material.
 Please make sure that the ribbon is loaded correctly.
The label stock jams during printing.
 Clear the paper jam. Remove any label material left on the
thermal print head and clean the print head using a soft
lint-free cloth dipped in alcohol.
There is no printed image on part of the
label or the image is blurred.
 Check the thermal print head for dust or other dirt (label
material or ribbon residue).
 Check for errors in the application software.
 Check the ribbon for wrinkles.
 Check the power supply.
 Run a self test (Section 3-2 ) and check the test print pattern
to see whether the print head prints over the entire width of
the medium.
 Check the quality of the print medium.
The printed image is positioned incorrectly
or a label is missed out during printing.

Run the Label size calibration function. (Section 3-2)

Check the label height setting.

Check whether there is paper or dust covering the
sensor.
 Check the paper guide settings.
The cutter does not cut off the labels in a
straight line.
 Check whether the label stock is positioned straight.
The cutter does not cut off the labels
completely.
 Check whether the label is more than 0.2 mm thick.
When using the cutter, the labels are not fed
through or cut off incorrectly.
 Check whether the cutter has been correctly installed.
 Check whether the paper guides are functioning correctly.
The label dispenser is not functioning
normally.
 Check whether there is dust on the label dispenser.
 Check whether the label stock is positioned correctly.
NOTE
⚫
If any problems occur that are not described here, please contact your dealer.