cocos-promotions gmbh | talheimer straße 32-d | 74223 flein, germany | phone 0049 (0) 7131/649 38-0 | fax 0049 (0) 7131/649 38-19
www.cocos-promotions.de | www.cocos-promotions.com | www.usb-sticks.de
10
XVI.
Resolution of Common Problems
1. The player cannot be turned on
· Check whether the battery is on low.
· Connect the power adaptor and check again.
· If the player cannot be turned on after being recharged, please contact our customer service staff.
2. No sound can be heard from the headset
· Check whether the volume has been set on 0.
· Check whether the headset was connected correctly.
3. The buttons do not work
· Check whether the electronic lock has been activated; if yes, please press & hold the EQ button to deactivate
the electronic lock and try it again.
4. Strange noise
· Check whether the headset plug is clean, because dirt can cause noise
· Check whether the music file has been damaged. Try to play other music files for comparison. If the file has
been damaged, it may cause serious noise or skipping sounds.
5. Poor FM reception
· Adjust the positions of headset and player.
· Turn off electrical devices surrounding the player.
· The headset can be used as an antenna.
6. Strange characters are displayed on the screen
· Check whether the right language was set. The language can be set in <Settings>--<System Setting>
<Languages>.
7. Files cannot be downloaded
· Check whether the player has been connected correctly to the PC.
· Check whether the memory is full.
· Check whether the USB cable has been damaged.
