Troubleshooting 17
My Android Phone is equipped with Type-C port. But it does not
work with this monitor.
1.
Phones may not be able to provide enough power supply for
the monitor, please plug in the wall charger to Type-C port,
then connect phone to another Type-C port by USB-C cable.
2.
The Type-C port of some phones does not support display
and only supports charging. For example, the Type-C port of
Google phones like Pixel
does not
support video output.
An Android to HDTV cable is required to mirror the screen.
Contact us to get the HDTV cable. (
)
NTD Switch is connected to the monitor by USB-C cable, but it
does not work.
1.
Please use the orignal USB Type C cable we provide to
connect the monitor to NTD Switch, please refer to Page 7.
2.
Please use
NTD Switch original PD wall charger
to power on
the monitor instead of the charger we provide.
I use the USB Type C to USB 3.0 A Male cable to connect the
monitor to my device, but it displays “no signal”
The USB Type C to USB 3.0 A Male cable can only be used for
power supply. This cable
does not
support video transmission.
Monitor keeps flashing/restarting
1.
Flashing or continuously restarting is usually caused by not
enough power supply.
If the monitor is connected to your device by single USB-C
cable, some laptops and phones cannot provide enough
power supply for this monitor. Please plug in wall charger to
Type-C port of monitor for enough power supply or turn down
the brightness for less power consumption.
2.
Please contact us for help (
24/7 Toll-Free:
+1-888-666-0082
)
