16 Troubleshooting
03 Troubleshooting
Please feel free to contact us for any problem.
+1-888-666-0082 (24/7 Toll-Free)
[email protected]
Black screen or No signal
1.
Please use the original accessories we provide (cables and
charger). USB 3.0 A Male to USB Type C cable
does not
support video signal transmission.
2.
Please unplug all cables from the monitor and plug in all
cables again.
3.
For single USB-C connection for power and display, the
Type-C port of some devices like HP Elitebook, Acer Aspire
does not
support video output and only supports charging.
Please contact us to help you confirm if your device supports.
4.
Please set the display mode to Extend in Windows.
5.
Connect the monitor to other devices to check if the monitor
can work well with other devices.
6.
Please contact us for help (
24/7 Toll-Free:
+1-888-666-0082
)
How to connect this monitor to laptop without HDMI port like
Microsoft Surface Pro
,
Surface Book, HP EliteBook, etc.
A (mini) DP to HDMI adapter is required to connect the monitor
to your device. Please contact us to get the
adapter for free
.
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)
