13
After Sales Support
1300 663 907
Model Number
HE414044
Troubleshooting
Problem
Solution
My scale will not
turn on
- Make sure the switch on the back of the unit is set
to ON and then step on the scale.
- Replace the batteries, as they might be flat.
- Check the batteries have been inserted according
the battery markings.
There is a high
pitched noise
coming from the
scale
- That sound is the ultrasonic communication
between the scale and your mobile device.
The weight
displayed is
incorrect
- Check to ensure that the Smart Bathroom Scales
are on a flat solid surface.
Where do I
download the
Smart Scale App?
- Using your iOS or Android device, go to the App
Store or Play Store respectively, and search for
Health Scale.
The screen on
the scale appears
dull
- The batteries in the Smart Bathroom Scales are
low, please replace them.
My weight does
not show up on
the app
- Make sure there is no background noise in the
area you are weighing yourself. Try moving your
mobile closer to the scale.
- Check that the app is open on the home screen.
How do I change
the scale to lbs?
- Press the UNIT button on the back of the scale
to toggle between kg, lbs, stone.
What is my
activation code?
- Your activation code is 100102.
