Wireless Camera with Solar Panel
17
1300 663 907
After Sales Support
www.cocoonproducts.com.au
Model number:
HE200073-S
10/2021
FAQs
Question
Solution
I can’t get the blue / purple LED to blink
rapidly for set up of my Wireless Camera
Ensure that the camera is powered up and
hold the Reset button down for 6 seconds.
The Wireless Camera should now say “The
Camera is now ready for pairing” and the
Blue/Red LED will start blinking rapidly
My Wireless Camera does not load on
my App
Check that your internet router is on
and reset if needed. Please see the
troubleshooting section for when the
connection process does not work.
What if my Router is not 2.4GHz?
Wi-Fi routers operate in two bands, 2.4GHz
and 5GHz. Some routers operate on both
bands simultaneously. The Cocoon Connect
Wireless Camera can only operate on the
2.4GHz frequency.
Why are the speaker and microphone
not working?
Check the app settings to make sure they
are not disabled
How do I turn On/Off Push Notifications?
Push notifications for the camera can be
accessed in the settings function under
motion detection. Push notifications for
your whole account can be accessed via the
settings in the ‘Me’ menu
Where can I get additional Cocoon
Connect products?
Additional Cocoon Connect smart home
products are available at your local ALDI
store and at
https://cocoonproducts.com.au
For more information, setup guides and videos, please visit
https://cocoonproducts.com.au