10
After Sales Support
1300 663 907
Model Number
HE115002
Troubleshooting
Problem
Solution
My lantern is heating up
• The lantern may heat up if cranking for a
long time or if exposed to high temperature
or humid environments. Turn off the torch
and radio and remove the lantern from any
warm or humid environments to allow it to
cool down.
I can’t hear my radio
• First check the volume dial. Check if the
lantern LEDs are also working. If not then
recharge the lantern and try the radio
again.
• Ensure your lantern is tuned to a frequency
with radio reception.
My radio doesn’t sound clear.
• If you are receiving too much static through
the radio, first try slowly rotating the tuning
dial. If the signal is still static, it may be that
your location has a weak signal for that
station.
My USB device isn’t charging
• Ensure that the USB Port On/Off Switch is
set to ON.
• It may be that the lantern’s internal
battery is low. Recharge the lantern before
reconnecting the USB device.
• The lantern may not charge some tablets or
devices with high capacity batteries. Please
check the voltage requirements of the
device you are trying to charge.
Repair and Refurbished Goods
or Parts Notice
Unfortunately, from time to time, faulty products are manufactured which need to be returned
to the Supplier for repair.
Please be aware that if your product is capable of retaining user-generated data (such as files
stored on a computer hard drive, telephone numbers stored on a mobile telephone, songs
stored on a portable media player, games saved on a games console or files stored on a USB
memory stick) during the process of repair, some or all of your stored data may be lost.
We recommend you save this data elsewhere prior to sending the product for repair.
You should also be aware that rather than repairing goods, we may replace them with
refurbished goods of the same type or use refurbished parts in the repair process.
Please be assured though, refurbished parts or replacements are only used where they
meet ALDI’s stringent quality specifications.
If at any time you feel your repair is being handled unsatisfactorily, you may escalate your
complaint. Please telephone us on 1300 663 907 or write to us at:
Winplus Australasia
PO BOX 537
Bayswater Business Centre
Bayswater, VIC 3153
Winplus Help Desk 1300 663 907
(Operating Hours: Mon-Fri 08:30AM to 6:00PM)
[email protected]
www.winplus.com.au
AM/FM Camping Lantern & Torch
AFTER SALES SUPPORT
YEAR
WARRANTY
1
MODEL: HE115002 PRODUCT CODE: 49117 03/2015
1300 663 907
AUS
HE115002 - AM-FM Camping Lantern & Torch Manual.indd 10
20/01/2015 10:05 am
