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CoComm CV100, User Manual, Page: 29 / 34

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29

Troubleshooting

Hands-free function is not working

If the Co-Comm CV100 is connected to two phones and one of them is in use, it is 
possible that the hands-free function of the other can not be used. If this happens, 
use the phone.

The battery does not charge correctly

 

●

Check that the power cord is connected to the unit to charge the battery correctly.

 

●

Clean the load contacts of the Co-Comm CV100 and the battery with a clean, 
dry cloth.

 

●

Replace the battery or charger if it seems damaged.

If the above guidelines do not help solve the problem, note the model number and 
serial number of your phone, your warranty details and a clear description of the 
problem. Then contact the provider after-sales service.

Summary of Contents for CV100

Page 1: ...Read carefully the instructions contained in this operation manual before you start using the device Manual CV100 ...

Page 2: ......

Page 3: ...3 CV100 User Manual ...

Page 4: ...4 ...

Page 5: ...kage contents 7 Precautions for use 8 Presentation 12 Installation 13 Switched On Off 18 Indicators and Reset button 19 Calling 20 Advanced Services 21 Keypad Codes 23 Troubleshooting 28 SAR certification information 30 Regulations 31 ...

Page 6: ... Value dBm 30 0 30 0 30 0 Security instructions Please read the following instructions carefully before you start using your voice box Co Comm CV100 Keep this manual for future reference Keep the voice box away from moisture Place the voice box on a stable surface before start using If any of the following situations occurs have it checked by a qualified service technician It has been exposed to m...

Page 7: ...UT BT B consequence of breaks hits damages to liquid crystal displays normal use and wear ignorance misuse or wrong installation of the product incorrect firmware updating virus use of any software or component not originally provided with the product or any kind of manipulation by non authorised personnel This warranty does not include installation starting maintenance displacements or unjustifie...

Page 8: ...eisprohibited orifitcouldcausedanger Whenconnectingthevoiceboxor any accessory to another device read the user manual for detailed safety instructions Do not connect incompatible products It is recommended that the equipment should only be used in the normal position for proper operation and personnel safety Do not expose to temperatures below 10 C or above 50 C Medical equipments Be sure to turn ...

Page 9: ...se the voice box in the ear that is furthest from the pacemaker Please turn off your voice box if you feel there is interference and consult your doctor as soon as possible Emergency calls Like any voice box this voice box works with radio signals that can not guarantee connection in all conditions Therefore you should never rely solely on a voice box for essential communications like medical emer...

Page 10: ...as When the voice box warms up to its normal operating temperature moisture can accumulate inside the voice box which may damage electronic circuits Do not place the voice box in areas exposed to sunlight as it may cause overheating Donotplacethevoiceboxnearflammableliquids gasesorexplosivesubstances Do not drop or knock the voice box Rough handling can damage electronic circuits To clean the voic...

Page 11: ...ype of battery and charger used The battery can be charged and discharged hundreds of times but its duration will gradually decrease When the operation time is noticeably shorter than normal replace the battery with a new one Use only original chargers batteries and accessories approved by the manufacturer Disconnect the charger from the electrical plug and the device when the voice box is not in ...

Page 12: ...ng screw of the battery compartment cover 12 SIM card slot 1 2 Network status indicator 3 Battery charge indicator 4 Signal strength USB Port 5 6 Reset button Power input 8 Phone port 1 9 Phone port 2 11 Power on off button indicator Antenna connector 3 2 4 5 6 7 8 9 10 11 7 10 SIM 13 12 14 15 ...

Page 13: ... is turned off and disconnected from the power adapter 2 Remove the cover of the battery compartment on the bottom of the device to install the SIM card To install the SIM card slide the metal tab to the left to unlock it turn it up and place the card in the position indicated in the figure Turn the metal tab down and slide it to the right to lock SIM 2 1 ...

Page 14: ...he top of battery as shown in the image Replace the lid of the battery compartment making sure it is securely locked in place SIM The first time you turn on the Co Comm CV100 the battery charge level may be low Charge it for a while and then turn it on If you do not use the Co Comm CV100 for a long period of time remove the battery ...

Page 15: ...just it by screwing it until it is firmly connected Use only compatible external antennas 5 To use the Co Comm CV100 it is recommended to connect the power adapter Connect the cable from the power supply to the connector on the back of the voice box and then plug the power supply into a household AC power outlet ...

Page 16: ...the event that the Co Comm CV100 replaces a fixed network connection it is recommended to disconnect the cable from the phone connection on the wall rosette and connect this cable directly to the Co Comm CV100 Do not connect the Co Comm CV100 to the phone connection on the wall or to a public switched telephone network as it could be damaged ...

Page 17: ... once it is fully charged the indicator will remain fixed in blue Fully charge the battery before using the device for the first time Note Always make sure your device is turned off before removing your SIM card This will prevent data loss and damage to the SIM card Do not place the SIM card near surfaces or electromagnetic environments and avoid touching the metal connectors For more information ...

Page 18: ...e telephone 80 PIN If you did it wrong you will hear a long beep and a 0 will appear on the screen If you have done it correctly you will hear a double beep as confirmation code a 1 will appear on the screen and the network status indicator will be fixed blue The Co Comm CV100 will now be ready to receive and make calls If all the signal strength indicators remain off it is possible that CV100 is ...

Page 19: ...Slow blinking in red the SIM card has no service has not been registered correctly or has not entered the PIN code keypad code 80 PIN Fast blinking in red the PIN code has been entered wrong 3 times Now you must enter the PUK Fixed red No SIM card found Fixed blue the SIM card of the device is working correctly Off No signal available or the device is in energy saving mode The number of bars turne...

Page 20: ...to set the interval Adjuting calls volume It is possible to adjust calls volume for both speaker and microphone There are 9 available volume levels Level 1 is the lowest and level 9 is the highest The default value for both is 5 To adjust microphone volume pick up the phone and dial 15 x code where x corresponds to the volume level that we want to configure To adjust speaker volume pick up the pho...

Page 21: ...ld press 13 to establish the multiple call between the caller of the first call the caller of the second call and you 2 Another possibility appers when we are who call the second line that we want to incorporate in the multiple call To make this you should dial 15 code which puts the first call on hold and allows us to dial the number of the second call Dial the desired number and when it answers ...

Page 22: ...e confirmation tone double beep it means that the call forwarding has been configured correctly Disable call forwarding 1 Dial 73 0 code 2 If you heard the confirmation tone double beep it means that the call forwarding has been disabled correctly You can check call status forwarding function at any time by dialing 73 2 code If the call diversion function is activated after hanging up the call you...

Page 23: ...the call waiting function Disable the call waiting function Reject an incoming call Enable to hang up the active call and answer an incoming call Answer an incoming call or toggle between the current call and the call on hold End the active call and resume the call on hold End the call on hold and keep the active call Add the call on hold to the current call to initiate a multiple call Keypad Code...

Page 24: ...eypad Code Description Forward all calls to the indicated Number Cancel the forwarding of all calls Check the status of the call forwarding Forward calls to the indicated Number when busy Cancel the forwarding of calls when busy Check the status of the call forwarding when busy Forward calls to the indicated Number when not responding Cancel the forwarding of calls when not responding Check the st...

Page 25: ...ding of calls when unavailable Check the status of the call forwarding when unavailable Insert SIM card PIN Enable PIN code Disable PIN code Check PIN status The 1 on the screen indicates PIN is activated The 0 on the screen indicates PIN is deactivated Modify PIN code Insert SIM card PUK and a new PIN The PIN code Personal Identification Number prevents unauthorized uses of the SIM card The PIN l...

Page 26: ...d and you will need to ask for a new one to the service provider The PIN and the PUK are supplied with the SIM card For more information contact your network operator 90 57 96 97 99 94 95 aammddhhmmss 95 Others Item Keypad Code Description Enable to configure again factory default settings and restart it Enable to show device IMEI Show device software version Show device hardware version Show the ...

Page 27: ...barring check password with operator Enable to activate incoming calls barring check password with operator It is not valid for company rate card Enable to deactivate incoming calls barring check password with operator Enable to use DTMF in two modes in which x can be x 0 Enable the transmission of a single character in automatic phrases that can be 0 9 x 1 Enable the transmission of several chara...

Page 28: ... SIM card metal contactors with a clean cloth The SIM card is not correctly inserted Insert the SIM card according to the device image The SIM card is damaged contact your network provider Signal reception is normal but the ring tone is not heard when picking up the phone Check the connection between the phone and the Co Comm CV100 Call quality is poor It is in a weak signal area check the LED sig...

Page 29: ...t charge correctly Check that the power cord is connected to the unit to charge the battery correctly Clean the load contacts of the Co Comm CV100 and the battery with a clean dry cloth Replace the battery or charger if it seems damaged If the above guidelines do not help solve the problem note the model number and serial number of your phone your warranty details and a clear description of the pr...

Page 30: ...ests are conducted in standard operating positions with the phone transmitting at its highest certified power level however the actual SAR level of the phone while operating can be well below the maximum value In general the closer you are to a base station the lower the power of the phone SAR values may vary depending on the different models of phones To ensure the safety and health of users the ...

Page 31: ...e This product can be used in all EU countries and other countries following the 2014 53 EU directive ErP product information Through this CO COMM Servicios Telecomunicaciones S L declares that this product complies with Directive 2009 125 EC and its implementing regulation EC Nº1275 2008 amended by EC Nº278 2009 EC Nº642 2009 EU Nº617 2013 EU Nº801 2013 and its implementing regulation EC Nº278 20...

Page 32: ...ectronic products not included in the selective sorting process are potentially dangerous for the environment and human heath due to the presence of hazardous substances In the final product s price is included the environmental management cost of the electronic residues as it is established legally in the R D 208 2005 Copyright CO COMM Servicios Telecomunicaciones S L 2020 All rights reserved CO ...

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Page 34: ...Copyright CO COMM Servicios Telecomunicaciones S L 2019 Todos los derechos reservados Copyright CO COMM Servicios Telecomunicaciones S L 2020 All rights reserved ...

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