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Troubleshooting & Support
Page 25
The unit does not turn on.
Ensure that the unit is fully charged. Try
charging the unit overnight.
Reset the unit (use a paper clip to press the
Reset button on the rear of the player) and
try again.
The buttons do not work.
Ensure that the unit is fully charged. Try
charging the unit overnight.
Reset the unit (use a paper clip to press the
Reset button on the rear of the player) and
try again.
I cannot transfer files to the unit.
Ensure that your computer is running a sup-
ported operating system.
Launch the included software before con-
necting the unit to the computer.
If you are using a USB extension cable,
ensure that it is securely attached to the unit
and the PC, or try using another USB cable.
If you have connected the player through a
USB hub, try connecting the unit directly to
the computer.
Ensure that the unit’s memory is not full.
The unit has malfunctioned.
Reset the unit (use a paper clip to press the
Reset button on the rear of the player) and
try again.
