14
OWNER’S MANUAL
2017
LIGHTING ISSUES
PROBABLE CAUSE
RECOMMENDED ACTION
Standard light will not come on
Bulb has burnt out
Replace the light bulb
LED lighting not in sync
Burnt out bulb/connection
Contact your dealer
LED lighting won’t come on
Incorrect settings
Contact your dealer
HEAT PROBLEMS
PROBABLE CAUSE
RECOMMENDED ACTION
Water will not heat
Error message on control panel
Spa is in a different Heat Mode
Water level is too low
Poor water flow
Closed valves
Pump 1 is not running
Refer to the Reference Card for your control panel to
verify the error
Set spa to “Standard Mode”
Add water to the spa
Clean filter & check valves
Open all valves
Contact your dealer
Water is too hot
Incorrect reading
Filter cycle duration is too long
Pump speeds reversed
Verify temperature with thermometer
Reduce duration of the filter cycle
Contact your dealer
Water will not maintain heat
Cover is off for extended periods of time in cold
weather / cold wind.
Hot tub is wired for 110V and jets are on.
Put cover back onto hot tub and allow for heat to
regenerate. Call your dealer if temperature does not
increase.
Hot tubs wired for 110V only have enough power to
heat or operate pumps. Turn off jets to power
heater.
PUMPS WILL NOT PRIME
PROBABLE CAUSE
RECOMMENDED ACTION
Pump on but no water flow
Air trapped in pump
No water in the pump
Closed valves
Loosen bleed valve in skimmer
Check the fill level in the spa
Open all valves
HYDROTHERAPY JETS
PROBABLE CAUSE
RECOMMENDED ACTION
Little to no water flowing from jets
Jets turned off
Pump not primed
Valves are closed
Diverter set to a different seat
Dirty filter
Open jet by turning the face counter clockwise
Reset breaker to allow for the spa to prime the
pump. Open bleed valve in the skimmer area
Open valves
Switch diverter
Remove and clean filter cartridge
PLUMBING SYSTEM
PROBABLE CAUSE
RECOMMENDED ACTION
Water around base of spa
Loose connections
Leak from internal fitting
Hand tighten all quick disconnects and fittings.
Check gaskets and o-rings
Contact your dealer
