HANDBOOK (V
4.0)
COMPLETE CONTROL SYSTEM GEN2
55
BLUETOOTH
Am I supposed to use the big Coapt USB dongle or the small Coapt USB dongle?
Coapt’s Gen2 system uses a small USB Bluetooth radio dongle. It protrudes from a USB port less than 1 cm. If
you have the larger, Gen1 USB dongle it will not communicate to a Gen2 Coapt system and vice versa.
I get a “NO COMPATIBLE USB 4.0 DEVICE FOUND” error when I start the Complete ControlRoom
application on my computer.
This can mean that you do not have the Coapt
Complete Communicator
USB Bluetooth radio dongle plugged
into a USB port on your computer or that the necessary USB Bluetooth drivers did not automatically install.
1.
Ensure that you have plugged the Coapt
Complete Communicator
USB Bluetooth radio dongle into a
USB port on your computer.
2.
To manually install the necessary drivers:
a.
Unplug the Coapt
Complete Communicator
USB Bluetooth Dongle (“BT Dongle”) from the computer.
b.
Close the
Complete ControlRoom
Gen2 software application if it is open.
c.
Ensure your Windows computer is connected to the internet.
d.
Open Device Manager (type “Device Manager” in the search bar at the lower left of the Windows
Desktop, then Press Enter).
e.
With the Device Manager window open and visible, plug the BT Dongle into an available USB port
and watch for the Device Manager to refresh the “Universal Serial Bus devices” section.
f.
Note the name of the new device (it is likely to appear as “CSR…”).
g.
Right Click on the name of the new device and select Update driver.
h.
Select Search automatically… and wait for the driver to be found.
3.
If the issue persists:
a.
On the same Windows computer that is experiencing the unable to find the BT Dongle issue,
download and install Zadig (https://zadig.akeo.ie/).
b.
Open the Zadig program once installed:
c.
Select Options, then select List all devices:
d.
In top drop down select the “CSR…” noted from above.
e.
Use the small up and down arrow buttons to navigate to “libusb-win32 (v1.2.6.0)”:
f.
Press Replace Driver and allow the resulting process to complete.
g.
Close the Zadig program.
