Coachmen RV Viking, Owner'S Manual

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5
OUR WARRANTY
GENERAL
Your new recreational vehicle is backed by our position as
an industry leader, achieved through decades of experience in
producing RV’s noted for their quality and dependability. Our one-
year warranty demonstrates our confidence in our products and is a
commitment to customers’ continued satisfaction.
Every effort has been made to provide you with a safe,
dependable recreational vehicle. Your RV complies with applicable
federal and state regulations and the requirements of ANSI A119.2,
the nationally recognized “Standard for Recreational Vehicles -
Installation of Plumbing, Heating and Electrical Systems.” The
Recreation Vehicle Industry Association (RVIA) periodically inspects
our production and assists in maintaining strict compliance with
installation and safety standards for those systems. Similar periodic
inspections of the systems are made by representatives of various
states. You, the owner, must perform periodic inspections of the
systems and provide a program of preventive maintenance as
described in the Owner’s Manual and instruction booklets.
WARRANTY SERVICE
We recommend that warranty service be performed by the
authorized dealer from whom you purchased your RV because of
the dealer’s continued and personal interest in your satisfaction.
But if you are traveling or in the event that you move, service under
the warranty will be performed by any of our authorized dealers.
Whenever possible, make an appointment to avoid unnecessary
delays.
If you cannot locate an authorized dealer, contact our Service
Department at 1-800-239-6157 or 269-467-6321.
WARRANTY PERIOD
The warranty period shall be for 12 months and begin on the
date the new recreational vehicle is delivered to the retail purchaser,
or the first in-service date, whichever is first.
WHO IS COVERED
The first retail purchaser, provided terms of the warranty are
met.
WHAT IS COVERED
The Manufacturer warrants to owners that an authorized dealer
or Service Center will make repairs made necessary by defects in
material or workmanship during the warranty period. Such repairs
will be made without charge for parts and labor to the owner.
WHAT IS NOT COVERED
Our warranty does not cover the tires, tubes, repairs or
adjustments required because of neglect, accident, misuse,
failure to follow service and use instructions, normal wear and/or
exposure, unauthorized repairs or modifications to any part of the
systems or body that might cause defective performance.
Your new recreational vehicle is designed as a temporary living
quarters for recreational camping, travel or seasonal use and not as
a permanent dwelling place. Usage as a permanent accommodation
is breach of warranty and we are not liable for any damage that
results because of such misuse.
The manufacturer does not assume responsibility for loss of use
of the recreational vehicle, loss of time, inconvenience or expenses
due to equipment failures (refer to the warranty statement for other
exclusions and limitations).
OTHER WARRANTIES
Be certain to complete and submit to the appropriate
manufacturers the warranty forms for tires, which are not covered
by our one-year warranty. If service or parts are required for these
products, refer to the furnished list of factory-authorized service
centers. If the list is not available, write or call the manufacturer
concerned to obtain the location of the nearest authorized service
center.
OWNER RELATIONS
Owner satisfaction and good will are of primary concern to us.
We recognize that our continued success as a leading manufacturer
of recreational vehicles depends upon your complete confidence
in our products and service. A pleasant and effective relationship
through our dealers is as important as maintaining the technical
excellence of our product. Your authorized dealer will assist
you in providing service, maintenance, selection of options and
instructions concerning the operation of your recreational vehicle.
Occasionally, a warranty or service matter may not be handled
to your satisfaction. Often it is the result of a misunderstanding and
can be resolved at the dealer level. Discuss the situation with the
dealership management. If you cannot find satisfaction at the dealer
level, we invite you to contact our Service Department, where we
will make every effort possible to provide an agreeable solution. In
most instances, we will eventually refer you back to the local dealer
with our recommendations.
SERIAL NUMBER, DECALS AND DATA
PLATES
The camping trailer serial number label is mounted on the front
road side of the camper and stamped into top of “A-Frame.”
IMPORTANT
Always give model, year and serial number information when
ordering parts. Also VIKING recommends that you keep a copy of
this information separate from the camper in the event theft or
vandalism requires you to supply a copy to the authorities.
Decals and date plates used throughout the camper aid in
its safe and efficient operation; others give service instructions.
Read all decals, data and instruction plates before using your new
camper. When any decal, data or instruction plate is damaged,
painted over, removed, etc.; it should be replaced.