8 / 1 0
PRODUCT SUPPORT
CoachComm support and service personnel are ready to help you with any issues you may have.
CoachComm offers product support from 8:00 a.m. to 5:00 p.m. (Central Time), Monday through
Friday. Customers who annually renew their support plan have access to CoachComm’s gameday and
weekend coverage support hotline as well. (Access this line by dialing our voice number and following
the automated prompts to the After Hours line.) Our company website, www.coachcomm.com, offers
supporting product documentation and live chat for help. All questions should be directed to the
Customer Service department:
CoachComm Customer Service Department
Voice: 1.800.749.2761
Fax: 1.888.329.2658
Email: [email protected]
RETURNING EQUIPMENT FOR REPAIR OR MAINTENANCE
Do not return any equipment directly to the factory without first obtaining a Return Material Authorization
(RMA) Number. All RMA number requests should be directed to the Customer Service department.
Obtaining a Return Material Authorization Number will ensure that your equipment is handled promptly.
All shipments of CoachComm products should be made via UPS, or the best available shipper, prepaid
and insured. The equipment should be shipped in the original packing carton; if that is not available,
use any suitable container that is rigid and of adequate size to surround the equipment with at least four
inches of shock-absorbing material.
All shipments should be sent to the following address and must include a Return Material Authorization
Number:
CoachComm Customer Service Department
Attn: Return Material Authorization #
205 Technology Parkway
Auburn, AL 36830-0500
Battery Shipping Disclaimer:
When shipping equipment to CoachComm that includes batteries, it is the
shipper’s responsibility to ensure that batteries are properly packaged, labeled, and shipped according
to local and international guidelines. “Shipper” is defined as the person or school placing the equipment
in the package and offering it to the carrier. Refer to CoachComm’s
