4
SUPPORT
&
WARRANTY
Support
The
quickest
way
to
obtain
technical
support
is
via
email.
Please
send
all
support
enquires
to
.
In
your
email,
please
include
a
clear,
concise
definition
of
the
problem
and
any
relevant
troubleshooting
information
or
steps
taken
so
far,
so
we
can
duplicate
the
problem
and
quickly
respond
to
your
inquiry.
Warranty
This
unit
comes
with
a
1YEAR
(warranty
period)
limited
manufacturer’s
warranty,
starting
from
the
date
the
unit
was
shipped
to
the
buyer.
During
this
period
of
time,
CO2Meter.com
warrants
our
products
to
be
free
from
defects
in
materials
and
workmanship
when
used
for
their
intended
purpose
and
agrees
to
fix
or
replace
(at
our
discretion)
any
part
or
product
that
fails
under
normal
use.
To
take
advantage
of
this
warranty,
the
product
must
be
returned
to
CO2Meter.com
at
your
expense.
If,
after
examination,
we
determine
the
product
is
defective,
we
will
repair
or
replace
it
at
no
additional
cost
to
you.
This
warranty
does
not
cover
any
products
that
have
been
subjected
to
misuse,
neglect,
accident,
modifications
or
repairs
by
you
or
by
a
third
party.
No
employee
or
reseller
of
CO2Meter.com’s
products
may
alter
this
warranty
verbally
or
in
writing.
Returns
If
the
product
fails
under
normal
use
during
the
warranty
period,
an
RMA
(Return
Material
Authorization)
number
must
be
obtained
from
CO2Meter.com.
After
the
item
is
received,
CO2Meter.com
will
repair
or
replace
the
item
at
our
discretion.
To
obtain
an
RMA
number,
please
call
CO2Meter.com
at
(877)
678
‐
4259
Toll
Free
or
(386)
310
‐
4933.
When
requesting
an
RMA
number,
please
provide
the
reason
for
return
and
original
order
number.
If
we
determine
that
the
product
failed
due
to
improper
use
(water
damage,
dropping,
tampering,
electrical
damage
etc.)
or
abuse,
or
if
it
is
beyond
the
warranty
period,
we
will
inform
you
of
the
cost
to
fix
or
replace
your
device.
If
you
are
returning
your
device
due
to
a
warranty
claim
(with
an
RMA
number)
and
you
still
have
the
unit
original
package,
please
use
it
to
ship
your
unit
to
us.
Please
make
sure
to
include
the
provided
RMA
number
on
the
outside
of
the
box,
preferably
on
the
shipping
label.
Make
sure
you
secure
the
unit
inside
the
package
properly
to
prevent
any
damage
during
transit
that
could
void
your
device’s
warranty.
Finally,
please
ship
your
device
to
the
address
shown
under
the
“Contact
Us”
section
below.
CO2Meter
will
not,
under
any
circumstances,
be
responsible
for
your
shipment
expenses
and
no
refund
will
be
issued
for
shipping
charges
necessary
for
you
to
ship
the
unit
to
us.
Liability
All
liabilities
under
this
agreement
shall
be
limited
to
the
actual
cost
of
the
product
paid
to
CO2Meter.com.
In
no
event
shall
we
be
liable
for
any
incidental
or
consequential
damages,
lost
profits,
loss
of
time,
lost
sales
or
loss
or
damage
to
data,
injury
to
person
or
personal
property
or
any
other
indirect
damages
as
the
result
of
use
of
our
products.
Contact
us:
We’re
here
to
help!
If
the
troubleshooting
guide
above
doesn’t
help
you
solving
your
problem
or
for
more
information,
please
contact
us
using
the
information
below.
(877)
678
‐
4259
Toll
free
(M
‐
F
9
‐
6:00pm
EST)
(386)
310
‐
4933
Technical
Support/International
calls.
CO2Meter,
Inc.
131
Business
Center
Drive,
A
‐
3
Ormond
Beach,
FL
32174
USA
www.CO2Meter.com
Appendix
CO2
LEVELS
AND
GUIDELINES
Non
‐
Enforced
Reference
levels
NIOSH
recommendations
250
‐
350
ppm:
normal
outdoor
ambient
concentrations
600
ppm:
minimal
air
quality
complaints
600
‐
1000
ppm:
less
clearly
interpreted
1000
ppm:
indicates
inadequate
ventilation;
complaints
such
as
headaches,
fatigue,
and
eye/throat
irritation
will
be
more
widespread.
1,000
ppm
should
be
used
as
an
upper
limit
for
indoor
levels.
EPA
Taiwan:
600ppm
and
1,000
ppm
Type
1
indoor
areas
such
as
department
stores,
theaters,
restaurants,
libraries,
the
acceptable
CO2
concentration
for
an
8
hours
average
(TWA)
is
1,000ppm.
Type
2
indoor
areas
with
special
requirements
for
good
air
quality
such
as
schools,
hospitals,
and
day
care
centers,
the
suggested
CO2
level
is
600ppm.
Regulatory
Exposure
limit
ASHRAE
Standard
62
‐
1989:
1,000ppm
CO2
concentration
in
occupied
building
should
not
exceed
1,000ppm.
Building
bulletin
101
(Bb101):
1,500ppm
UK
standards
for
schools
state
that
CO2
levels
over
a
day(i.e.
9
am
to
3.30
pm)
should
not
exceed
1,500ppm.
OSHA:
5000ppm
Time
weighted
average
over
an
8
‐
hour
work
day
should
not
exceed
5,000ppm.
Germany,
Japan,
Australia,
UK:
5,000ppm
Occupational
exposure
limit
is
5,000ppm
over
an
8
hour
work
day.
