5. FAQ.s
PROBLEM
PROBABLE CAUSE
SOLUTION
The device does not
heat up
Timer mode is activated and light is
on
Switch off the main switch and
connect it again.
The radiator does
not operate
Timer mode is activated
Switch off the main switch and
connect it again.
Control panel switch and protection
down
Check that the automatic control is
not down
Make sure the installation is correct
and that there are independent
lines for the heating system with a
2.5 mm2 cable gauge and a
maximum power of 3500 w.
Switch is off
Set the switch in position I.
Blocked buttons
No response from operating buttons Press to unpin
6. GUARANTEE
CLIMASTAR guarantees that in the moment of its purchase the product is free of any defect in the materials and in the work force (limited
guarantee). CLIMASTAR offers a commercial and voluntary guarantee; conditions included are similar to those of the legal guarantee, being
CLIMASTAR responsible for the non-conformities arisen in the terms and conditions mentioned below. Moreover, CLIMASTAR offers a total
warranty of 2 years in the spare parts.
-
CLIMASTAR is responsible for the non-conformities arisen within the 6 months following the date of sale. If the non-conformity arises after
those 6 months, the user shall prove that the non-conformity already existed when delivered. The user must inform CLIMASTAR of said non-
conformity in a period inferior to two months.
-
To obtain the service under the terms of this warranty it is important to detail the device’s purchasing date because the warranty period starts
with the purchase invoice of the system customer. However, in no case this warranty will be liable for defects that may arise after thirty-six
months from the manufacture date.
-
This warranty is strictly limited to the repairing in the factory of the manufacturing defect part or parts of the device, or to the complete
replacement of the system when, in the opinion of the manufacturer, it is not possible or is uneconomical. This does not include any other type
of expenditure as an installation, assembly, disassembly or transport.
-
This warranty does not cover defects and / or malfunction caused by accidents, misuse, negligence, wears, breakage, an incorrect installation
and poor electricity supply to the system. This warranty is also excluded if it is used with another purpose other than heating, for an alteration,
modification, tampering or unauthorized repairing of the product, and by other different causes beyond the manufacturer’s reach after the
delivery of the product.
-
The warranty does not cover the costs and expenses incurred to access the device or installation, such as in hidden locations, heights, non-
practicable ceilings. Neither does it include the costs derived from removing or replacing any structural element to access the device or the
installation.
-
No heating system will be returned to CLIMASTAR without a previous codified and official MERCHANDISE RETURN AUTHORITATION.
CLIMASTAR assumes no liability for any equipment that is returned without the previously mentioned MERCHANDISE RETURN
AUTHORIZATION.
-
CLIMASTAR and/or its agents have the right to decide whether to replace the system or to repair the damaged components. None of these
options will extend the original warranty period.
-
Any reparation must be done by the Technical Service and authorized by the manufacturer and/or any of its agents; any manipulation done
by unauthorized personal will void this warranty. In case of substitution of the device the buyer must go to the selling centre which will be in
charge of receiving the system.
-
RESPONSIBILITY LIMITATION: CLIMASTAR as a manufacturer is not responsible for any personal or material damage that directly or
indirectly might result of a non-proper installation, from an improper handling or neither for the lack of technical qualified staff, nor for the
installation costs which are expressly excluded from this warranty.
-
None of the present conditions may be extended or modified without the express consent of CLIMASTAR.
