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What can I do if  
I fail to pair my 

GRID Connect 

device?

1.  Check your mobile device is connected to a 2.4GHz Wi-

Fi network, refer to below question for how to check 
Wi-Fi network frequency

2.  Check password entered is correct and the same  

Wi-Fi network is used on the mobile device as the 
device being paired

3.  Check GRID device is in pairing mode, the status light is 

blue and rapidly blinking (approx 2 times per second). 

4.  Check the internet connection on your Wi-Fi network 

by browsing any website

If your problem persists, please refer to GRID website 
or contact Customer Service team (detail in below) for 
further assistance 

How can I find 
out whether my 
network is 2.4GHz?

For iPHONE User

1.  Navigate the Settings menu and click on Wi-Fi.  

The suffix of your network may be denoted by  
either a 2.4G or 5G

2.  If you are having trouble finding out if you are on a 

2.4GHz Wi-Fi network, it will be necessary to check 
your router specifications. For more information on 
this process, please consult your specific router’s 
manufacturer or user manual for more details

For Android User

1.  Navigate the Settings menu and click on Wi-Fi.
2.  Tap the connected Wi-Fi network and the system  

will show the Wi-Fi Frequency

What can I do if I 
cannot scan the 
QR code or don’t 
hear the prescribed 
beep

1.    Ensure the status light is blue and rapidly blinking 

(approx 2 times per second) before scanning QR code

2.   Ensure your Wi-Fi network is correct by checking  

the above sections

3.   Ensure to keep your smart phone 15cm to 20cm  

away from your camera

4.   It may take several seconds to scan QR code

Do our current 
GRID products 
support 5GHz 
wireless 
connections?

No

 - GRID products currently do not support 5GHz 

wireless connection

If I forget my 

GRID 

Connect

 app 

account password, 
how can I reset my 
password?

If you forget your password, you can tap 

forgot 

password

 and enter your GRID Connect registered 

account details to get a verification code and reset  
your password

When pairing, 
should my GRID 
device or mobile 
phone be in same 
room with Wi-Fi 
router?

No

 - they do not need to be in the same room, but it is 

recommended to pair the GRID device as close to the 
router as possible to assist with a successful pair

I want to pair my 
camera and it isn’t 
in pairing mode, 
how do I put it into 
pairing mode?

Use the reset pin to press and hold the reset button for 5 
seconds. The status light should now be Blue and blinking 
rapidly to indicate it is ready for pairing.

10 TROUBLE SHOOTING

grid-connect.com.au

For further Online Assistance or Customer Service Team

1300 267 168

 

(toll free)

16 pages  105mm x 148mm (A6) 160gsm Gloss Art Stock 4 colour process double sided - CPIN005125

SMART HOME

Summary of Contents for SCCL002HA

Page 1: ...ocess double sided CPIN005125 QUICK START GUIDE IMPORTANT PLEASE READ THESE INSTRUCTIONS CAREFULLY SCCL002HA SMART PAN TILT SECURITY CAMERA Wi Fi CONNECTED AUTOMATICALLY DETECTS TRACKS MOTION SEE RECO...

Page 2: ...ble from the Apple App Store and Google Play 1 x Smart Pan Tilt Security Camera 1 x USB Cable 1 x Mounting stand 2 x Mounting screws Wall plugs 1 x Reset pin 1 x Screw Driver Requires a Micro SD Card...

Page 3: ...RID CONNECT App from Play store Android or App store iOS 5 INSTALL THE APP Open the GRID CONNECT App If you are a new user tap create new account and follow the prompts to complete account setup Note...

Page 4: ...the camera is ready to be connected step 1 Power on your device step 2 Hold the reset button on your device for 5 seconds for the camera to start the reset process 3 times every second press for 5 se...

Page 5: ...showing device added successfully will appear You may choose to edit the device name or assign the device to a dedicated room before tapping done to finish the pairing process Once your camera is pair...

Page 6: ...o SD card setting Enable motion detection alerts and adjust sensitivity of motion detection Tap to mute or hear the sound Tap to mute or hear the sound 7 OPERATING YOUR CAMERA Live Screen Playback Scr...

Page 7: ...h wall plugs into the holes 2 Install the mounting stand onto the ceiling by using the mounting screws 3 Install the camera onto the mounting stand rotate the camera anticlockwise to secure Note For c...

Page 8: ...not scan the QR code or don t hear the prescribed beep 1 Ensure the status light is blue and rapidly blinking approx 2 times per second before scanning QR code 2 Ensure your Wi Fi network is correct b...

Page 9: ...and remedies you may have under law our goods come with guarantees which cannot be excluded under the Australian Consumer Law You are entitled to replacement or refund for a major failure and to compe...

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