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32     Technical Support: 

800.283.5936

CHAPTER 4: MAINTENANCE

CARING FOR THE MAX IP

• 

Follow all warnings and instructions marked on your MAX IP.

• 

Unplug base unit and conferencing pod from the wall outlet before cleaning.

• 

Do not use liquid or aerosol cleaners. Use a damp cloth moistened with water to clean the outside of your confer-
encing pod or base unit and power supply.

TROUBLESHOOTING

If you are having trouble with your MAX IP, it might be improperly set up or other equipment might be 
malfunctioning. To begin, check for the following (or consult the chart in Figure 4.1):

• 

The MAX IP base unit is plugged into an electrical outlet with the proper voltage and its power light is on.

• 

Make sure cables are securely connected.

• 

The equipment the other party is using is comparable in quality to your MAX IP conferencing phone and is working 
properly. While the MAX IP works with speakerphones, cell phones, handsets or installed conferencing systems, the 
quality of the conference will be impacted if the party you are conferencing with has poor quality equipment.

Figure 4.1

 - MAX IP Troubleshooting Chart

Summary of Contents for Audio Conferencing

Page 1: ...Administrator s Guide MAX IP Conferencing Phone ...

Page 2: ...ATOR S GUIDE CLEARONE PART NO 800 158 302 November 2013 REV 4 2 2013 ClearOne Inc All rights reserved No part of this document may be reproduced in any form or by any means without written permission from ClearOne ClearOne reserves specific privileges Information in this document is subject to change without notice U S PATENTS D499 392 ...

Page 3: ...onfiguration 19 Manual Configuration 19 Configuration Network Settings Screen 20 Configuration SIP Configuration Screen 21 Configuration Audio Settings Screen 23 Configuration Trace Logging Settings Screen 24 Phonebook Add Edit and Delete Number Screen 25 View Log Device Log File Screen 26 Tools Diagnostics VoIP Statistics Screen 27 KEYPAD SETUP 28 Manually Assigning an IP Address 28 Option for Ma...

Page 4: ...ith ease of access to controls Superior Audio The clear full sound of the MAX IP facilitates more natural interaction among participants One touch Conferencing Single button access to 3 way calling Easy to Use The intuitive user friendly controls provide simplicity to phone operations SERVICE AND SUPPORT If you need additional information on how to set up or operate your MAX IP conferencing phone ...

Page 5: ...ventilation is provided This product should be operated only from the type of power source indicated on the marking label If you are not sure of the type of power supply in your location consult your dealer or local power company Do not overload wall outlets and extension cords as this can result in fire risk or electric shock Never spill liquid of any kind on the product To reduce the risk of ele...

Page 6: ... during shipping Claims must be made directly with the carrier Inspect your shipment carefully for obvious signs of damage If the ship ment appears damaged retain the original boxes and packing material for inspection by the carrier Contact your carrier immediately REPLACEMENT PARTS ACCESSORIES The items shown in Figure 1 2 are included in the MAX IP Expansion Kit Figure 1 1 MAX IP Parts Figure 1 ...

Page 7: ... the Ethernet jack using the Ethernet cable 3 Connect the power cord to the base unit and plug it directly into an electrical outlet CONNECTING ADDITIONAL MAX IP PHONES 1 Connect the 12 Connection cable to the Link Out jack on the first phone and to the Link In jack on the second phone Figure 2 2 2 Continue linking up to two additional MAX IP phones in the same fashion A total of four units may be...

Page 8: ...onfigured for automatic provisioning and assumes the IT administrator has correctly configured the DHCP and TFTP servers on the phone network When a large number of phones are to be provisioned the automatic method using the TFTP server is recommended otherwise use the Web Portal method when only a few phones are to be provisioned CONFIGURING THE IP ADDRESS Before any other provisioning can be don...

Page 9: ...n the phone If the date and or version are more recent than what is stored on the phone the ggsip_all file will be downloaded and installed on the phone After the new firmware has loaded the MAX IP reboots and the new firmware becomes the active firmware If one or both files cannot be located it will be necessary to provision the phone via the Web Portal See Web Portal Provisioning page 15 PHONE C...

Page 10: ...ovisioning through the Web Portal interface If a reboot command is issued remotely it will not take immediate effect if this parameter is set to 0 Default Value 0 Allowable Values 0 Wait until the call is completed before the phone is rebooted 1 Reboot phone immediately Configuration User Preferences See Configuration User Preferences screen on page 18 for information on how to set these parameter...

Page 11: ...ondon Edinburgh Lisbon 14 GMT 01 00 Paris Stockholm Madrid Brussels Copenhagen West Central Africa 15 GMT 02 00 Athens Beirut Istanbul Cairo Jerusalem Helsinki 16 GMT 03 00 Baghdad Moscow Kuwait Nairobi 17 GMT 03 30 Tehran 18 GMT 04 00 Abu Dhabi Muscat 19 GMT 04 30 Kabul 20 GMT 05 00 Islamabad Karachi Tashkent 21 GMT 05 30 New Delhi KolKata Mumbai 22 GMT 05 45 Kathmandu 23 GMT 06 00 Dhaka Sri Jaya...

Page 12: ...or Valid IP Address SNTP_server_2 SNTP 2 Server IP Address Default Value 0 0 0 0 Allowable Values 0 0 0 0 Disabled or Valid IP Address qos_precedence Quality of Service Precedence Values 0 7 sets a static TOS DSCP hex value according to the list below A value of 8 allows a valid custom hex setting to be entered Default Value 5 Allowable Range 0 DSCP 0x00 1 DSCP 0x08 2 DSCP 0x10 3 DSCP 0x18 4 DSCP ...

Page 13: ...P proxy server to register with when sip_proxy_enable is enabled This parameter can be an IP address a hostname or FQDN Primary Proxy Index 0 Secondary Proxy Index 1 Default Value 0 0 0 0 Allowable String Length 79 sip_proxy_type The SIP Proxy device Type Default Value 0 Allowable Values 0 Cisco Proxy 1 Generic Proxy sip_session_expires_timer The SIP session refresh interval in milliseconds Defaul...

Page 14: ...g through Outbound SIP Proxy Primary Proxy Index 0 Secondary Proxy Index 1 Default Value 0 Allowable Range 0 Disable 1 Enable outbound_sip_proxy Outbound SIP Proxy address This can be a valid IP address a hostname or FQDN Primary Proxy Index 0 Secondary Proxy Index 1 Default Value 0 0 0 0 Allowable String Length 79 outbound_proxy_port The default port with which to communicate to the Outbound SIP ...

Page 15: ...dex 0 Secondary Proxy Index 1 Default Value None Allowable String Length 49 tls_ca_cert The TLS CS Certification Enter the location of the certification file or use the Browse button and navigate to the location Primary Proxy Index 0 Secondary Proxy Index 1 Default Value None Allowable String Length 49 dtmf_relay_enable The DTMF Relay Enable Default Value 1 Allowable Range 0 Disable 1 Enable In bo...

Page 16: ...ghest g7231_63_priority The G 723 1 low rate audio codec Priority Default Value 245 Allowable Range 1 Lowest to 255 Highest g7231_53_priority The G 723 1 low rate audio codec Priority Default Value 240 Allowable Range 1 Lowest to 255 Highest vad_thresh The Audio Threshhold level for the system Default Value 20 Allowable Range 50 Lowest to 255 Highest adaptive_vad Enable or Disable the Adaptive cap...

Page 17: ... entering digits for the DIGITMAP rule to take effect The MIN_DIGITS token defines the minimum number of digits which MUST be entered once that match rule has been invoked This number must be greater than or equal to the number of digits in the MATCH string The MAX_DIGITS token defines the maximum number of digits which MAY be entered after the match rule has been invoked The completion of the num...

Page 18: ... IP address and press the CLEAR key Program mode is exited 4 Start Internet Explorer only the Internet Explorer Web browser release 6 0 or later with Java 1 5 or later installed works with the MAX IP phone 5 Enter the phone s IP address into the Internet Explorer address field and press the ENTER key on your computer s keyboard You can also enter the DNS name or the phone s name on the network in ...

Page 19: ...re 2 5 displays all of the system information for your MAX IP phone The information fields are self explanatory however note that the last four digits of the MAC address are used as an identifier in the system name By default the system name is in the format of MAX1P followed by the last four digits of the MAC address The MAC address is a unique address in hexadecial format that can also be found ...

Page 20: ...he IP address of the TFTP server can be provided by the DHCP server or you can enter it manually If the TFTP address is provided by the DHCP server then click the TFTP Address from DHCP radio button if the TFTP server is set manually then click the Use TFTP Server radio button and enter the IP address of the TFTP server Click the Apply button to activate the changes Phone Numbers To change or set ...

Page 21: ...rol Click this checkbox to ON to enable AGC or uncheck it to disable AGC AGC adjusts softer and louder input audio to a consistent level Mute Incoming Ringer Click this checkbox to ON to mute the incoming ringer or uncheck it to allow the ringer to ring normally Incoming Ringer Melody Click the drop down box to select from the five available melodies Click the Play button to listen the selected me...

Page 22: ...ly select the Load From File checkbox and enter the path and filename of the file to load All fields in the Manual Configuration section become inactive Alternatively select the Browse button and navigate to the file using the displayed Open file window When done click on the Upload button to store the Dial Plan file onto the unit Manual Configuration To manually setup a Dial Plan select the Manua...

Page 23: ...e Configuration User Preferences screen on page 8 for more information on the time zone setting RTP RTCP QoS Quality of Service QoS is implemented on the MAX IP using DSCP Differentiated Service Code Point The DSCP is a selector for a router s per hop behaviors Each group of DSCPs or class has the same precedence value from 0 to 7 with the default precedence value for MAX IP being 5 Select the pre...

Page 24: ...ation Protocol settings for your MAX IP phone SIP is a text based protocol that is based on HTTP and MIME which makes it suitable and very flexible for integrated voice data applications SIP relies on the Session Description Protocol SDP for ses sion description and the Real Time Protocol RTP for actual transport Figure 2 11 Configuration SIP Parameters Screen ...

Page 25: ...port fields are active Enter the required IP address URL of the outbound proxy server and the number of the outbound proxy port When dis abled these fields are inactive SIP Transport Click the radio button next to the type of SIP transport you wish to use and the number of the listen port in the Listen port field for the specified transport UDP User Datagram Protocol is a protocol within the TCP I...

Page 26: ...ONE no audio is sent and no silence packets are sent when silence is detected If VAD is enabled G 711 is the active codec and VAD Noise Matching is set to LEVEL single byte CNG packets are sent with the current noise volume level when silence is detected If VAD is enabled G 711 is the active codec and VAD Noise Matching is set to G711A2 CNG packets are format ted according to G 711 Appendix II sta...

Page 27: ... Use the Configuration Trace Logging Settings screen Figure 2 13 to control logging for general audio processing and SIP subsystems as well as system logs and trace flags NOTE This screen is only used to diagnose problems you might be experiencing on your MAX IP phone Before enabling any of these logs please call Customer Service to receive instructions on which logs to enable Enable system log Cl...

Page 28: ... the Remove button A confirmation message will be displayed Click on the Ok button to remove it from the list or the Cancel button to return to the Phone Book screen To clear all numbers from the list click the Clear All button A confirmation message will be displayed Click on the Ok or Cancel button to perform the required action New number A new number is easily assigned to the Phone List Enter ...

Page 29: ...cking the Download button The log shows the last 8 KB of log data Click the Update button to get the most recent 8 KB of data Click the Clear button to clear the log NOTE This screen is only used to diagnose problems you might be experiencing on your MAX IP phone Please call Customer Service to receive instructions on how to interpret the logs shown here Figure 2 15 View Log Device Log File Screen...

Page 30: ...vailable when the phone is in a call At such time a green check mark appears in the check box above the Check Phone State button Update Firmware You will receive the firmware update file ggsip_all for example and using the Web Portal interface only you will enter that name directly or browse to its location on your computer by using the Browse but ton then clicking the Update button The MAX IP pho...

Page 31: ...mode 1 flashes on the LCD screen 6 Press the 0 key The new DHCP mode 0 flashes on the LCD screen 7 Press the REDIAL PROG key DHCP mode is disabled 8 Press the 2 key The current IP address such as 0 0 0 0 is displayed on the LCD screen 9 Press the REDIAL PROG key The current IP address flashes on the LCD screen 10 Press the CLEAR key The current IP address is deleted one character at a time 11 Usin...

Page 32: ...D screen Figure 3 1 NOTE DHCP must be disabled in order to change the host IP address manually 2 Press 2 to enter the Host IP Address menu The current host IP address is displayed 3 Press REDIAL PROG The current host IP address flashes 4 Press and hold CLEAR to erase the current host IP address 5 Using the number keys enter the desired host IP address 6 Press REDIAL PROG to save the selection a co...

Page 33: ...elody menu There are five available melodies 3 Press REDIAL PROG The current melody selection flashes 4 Press keys 1 5 to play the corresponding melody The selected melody plays once 5 Press REDIAL PROG to save the selection a confirmation tone plays 6 Press CLEAR to exit programming Enable Disable VLAN 1 Press and hold the REDIAL PROG key until the Program icon appears on the LCD screen Figure 3 ...

Page 34: ...the LCD screen Figure 3 1 2 Press and hold the 9 key The number 8 repeats across the LCD screen 3 Press REDIAL PROG to save the selection a confirmation tone plays 4 Press CLEAR to exit programming The phone will reboot Rebooting the MAX IP Phone Rebooting the MAX IP phone is sometimes useful when making changes to the SIP settings or troubleshooting Most often however the phone will automatically...

Page 35: ...perly set up or other equipment might be malfunctioning To begin check for the following or consult the chart in Figure 4 1 The MAX IP base unit is plugged into an electrical outlet with the proper voltage and its power light is on Make sure cables are securely connected The equipment the other party is using is comparable in quality to your MAX IP conferencing phone and is working properly While ...

Page 36: ... Dial 3 23 tMVX_TUIU task suspended 168 Invalid Speed Dial 4 24 tMVX_ATPM task suspended 169 Invalid Speed Dial 5 25 tMVX_DEX task suspended 170 Invalid Speed Dial 6 26 tMVX_CMM task suspended 171 Invalid Speed Dial 7 27 tMVX_RVMU task suspended 172 Invalid Speed Dial 8 28 tMVX_RVCM task suspended 173 Invalid Speed Dial 9 29 TaskChecker task suspended 174 Invalid SIP Authorized User 30 Timer Mgr t...

Page 37: ...n DIGITMAP line 204 Invalid or missing MAX_DIGITS in DIGITMAP line 205 Invalid or missing STRIP_FIRST_DIGITS in DIGITMAP line 206 Error creating Address 207 Invalid or missing DIAL_STRING in DIGITMAP line 208 Error creating Destination 209 Error creating Hunt Group 210 Error updating Dial Plan Database 211 Downloading the Dial Plan failed 212 Invalid Dial Plan Line 300 SIP registration failure ...

Page 38: ...90 Power Base Unit Auto adjusting Power Module 100 240VAC 50 60 Hz Network 10 100 Ethernet RJ 45 Keypad Alphanumeric Standard Keypad Loudspeaker Volume 90 dB SPL A Weighted 1 meter Bandwidth 200Hz 3 3kHz Record Output Connector 2 5 mm Mono Audio Jack Impedance 1kΩ Bandwidth 200Hz 3 3kHz Dynamic Range 60dB THD 0 01 Echo Cancellation Tail Time 60 ms x 3 Noise Cancellation Dynamic Noise Cancellation ...

Page 39: ...to the following two conditions 1 This device may not cause interference and 2 This device must accept any interference including interference that may cause undesired operation of the device Changes or modifications not expressly approved by ClearOne Communications could void the user s authority to oper ate the equipment European Compliance This equipment has been approved in accordance with Cou...

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