User manual / Bedienungsanleitung
Page / Seite 10
© clearaudio electronic GmbH, 2022-10
5. Troubleshooting
If you have a problem with your
balance V2
, first check the possible causes to rule out incorrect
operation.
If the error persists, please contact your dealer!
Never try to open the device and/or repair it yourself, this will void the warranty!
Error
Cause
Measure
Device does not work Is the power cord plugged in and the power
switch turned on?
Check the connection.
No sound or
low volume?
Did you choose the right input?
Check the connections of your hifi
components.
Have you selected the correct operating
mode?
Check the settings on the underside of the
phono stage.
Is the device in „mute“ mode or is the
volume set too low?
Check the volume setting of your device.
The connection cables are not properly
connected.
Check the tonearm and cartridge
connections due the their respective user
manual.
Devices with a headphone output only:
Are the headphones still plugged in when
you are trying to play music through the
speakers?
Disconnect the headphones.
Hum or
noise
The ground cable is not connected or is
faulty.
Connect the grounding cable from the
turntable/tonearm to the respective
grounding connection on the back of
the device. If there are several ground
connections, interrupt them one after the
other and check the sound quality again.
The device should not be operated in the
vicinity of high-frequency devices such as
mobile phones or modems or on power
supply systems used for data traffic (PLC).
Make sure there is a minimum distance of
30cm between the power supply units of
any type and the MC preamplifier or phono
preamplifier. Powerlan adapters should not
be operated on the same socket as the
phono preamplifier.
One channel quieter or
louder
The channels of an input are set differently.
Check the settings on the underside of the
phono stage. These must be carried out
identically for an input.
Remote control
does not work
The sensor of the phono stage is covered.
Do not place any other objects in front of
the phono stage, as these could interfere
with reception.
You are out of range of the receiver.
Get closer to the device.
The battery of the remote control is
exhausted.
Replace the battery as described in this
user manual.