Clear-Com WBS-670, Operating Instructions Manual

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Customer Service Information
13-1
Factory Service
All equipment returned for repair must be accompanied by documentation stating the return address,
telephone number, date of purchase, and a description of the problem.
Before returning equipment for repair, you must obtain a return authorization number. To obtain a re-
turn authorization number, call our customer service department at the number listed below. By talking
with our representatives, many problems can often be resolved over the phone. You can also fax our
customer service department or send an email to support@clearcom.com.
After obtaining a return authorization number, send equipment to be repaired to:
Customer Service Department
Clear-Com Intercom Systems
4065 Hollis Street
Emeryville, CA 94608-3505
Telephone: (510) 496-6666
Fax: (510) 496-6610
Web site: www.clearcom.com
Warranty Repair
If in warranty, no charge will be made for the repairs. Equipment being returned for warranty repair
must be sent prepaid and will be returned prepaid.
Non-Warranty Repair
Equipment that is not under warranty must be sent prepaid to Clear-Com. If requested, an estimate of
repair costs will be issued prior to service. Once repair is approved and repair of equipment is com-
pleted, the equipment will be shipped freight collect from the factory.
Section
13