W A R R A N T Y
i
LIMITED
WARRANTY
Clear-Com warrants that at the time of purchase, the equipment supplied
complies with any specification in the order confirmation when used under
normal conditions, and is free from defects in workmanship and materials
during the warranty period.
During the warranty period Clear-Com, or any service company authorized by
Clear-Com, will in a commercially reasonable time remedy defects in
materials, design, and workmanship free of charge by repairing, or should
Clear-Com in its discretion deem it necessary, replacing the product in
accordance with this limited warranty. In no event will Clear-Com be
responsible for incidental, consequential, or special loss or damage, however
caused.
WARRANTY PERIOD
The product may consist of several parts, each covered by a different warranty
period. The warranty periods are:
• Cables, accessories, components, and consumable items have a limited
warranty of 90 days.
• Headsets, handsets, microphones, and spare parts have a limited warranty
of one year.
• UHF wireless IFB products have a limited warranty of one year.
• UHF wireless intercom systems have a limited warranty of three years.
• All other Clear-Com and Drake brand systems and products, including
beltpacks, have a limited warranty of two years.
The warranty starts at the time of the product’s original purchase. The
warranty start date for contracts which include installation and
commissioning will commence from the earlier of date of the Site Acceptance
Test or three months from purchase.
TECHNICAL SUPPORT
To ensure complete and timely support to its customers, Clear-Com’s User
Support Center is staffed by qualified technical personnel. Telephone and
email technical support is offered worldwide by the User Support Center.
The User Support Center is available to Clear-Com’s customers during the
full course of their warranty period. Telephone support during the warranty
Clear-Com offers 24 x 7
customer support if you
have an Extended
Warranty or Service
Contract.
Return Material
Authorization (RMA)
numbers are required for
all returns.
Both warranty and
non-warranty repairs are
available.
