27
Storage
• For storage you can hook the
fl
oor nozzle into the holder
on the back of the device (see
fi
gure) and close down the
telescopic tube as far as it will go.
• Store the vacuum cleaner in a cool dry indoor room where
it cannot be reached by children or animals.
Troubleshooting
If your device no longer functions properly, exhibits damage or requires a spare part,
please contact our customer service centre. For your own safety, do not perform any
repairs yourself.
The following table gives you tips on how to resolve minor problems yourself.
Problem
Potential cause/solution/tips
The vacuum
cleaner has no
suction power.
• Is the mains plug not correctly connected with a socket?
Correct the position of the mains plug.
• Is the socket defective? Try another socket.
• Check the fuse for your mains connection.
The suction
performance is
poor.
• Is the suction power set too low on the suction power
control?
Turn the suction power control more towards
MAX.
• Is the auxiliary air vent on the handle open? Close it.
• Is the dust container too full? Empty the container.
• Are
the
fi
lters heavily laden with dirt? Clean the cyclone
insert, motor
fi
lters and HEPA exhaust air
fi
lter.
• Is the nozzle, telescopic tube or suction hose clogged?
Turn the device off, pull the mains plug out of the socket
and remove the obstruction (also see chapter “Assembly”).
The device
emits dust when
vacuuming.
• Has the dust container not been closed properly and/or is it
not (properly) inserted in the device? Correct this.
• Are
the
fi
lters heavily laden with dirt? Clean the cyclone in-
sert, motor
fi
lters and HEPA exhaust air
fi
lter.
The mains cable
will not completely
retract.
• The mains cable has not been correctly retracted into the
device. Pull it out a little and press the cable retraction but-
ton
again.
An unpleasant
odour develops
when vacuuming.
• Are you using the device for the
fi
rst time? An odour often
develops when using new devices for the
fi
rst time. The
odour should disappear once you have used the device a
few times.
