29
EN
Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem
yourself. If the problem cannot be solved with the steps that are listed, contact the
customer service department.
Do not attempt to repair a electrical device yourself!
Problem
Possible cause / solution
The device only works
slowly or does not start.
• Is the battery (
14
)
fl
at? Charge up the battery.
Low suction force.
• Is the battery too weak? Charge up the battery.
• Is the dust container (
17
) full? Empty the dust
container.
• Are the motor
fi
lters heavily clogged? Clean them in
accordance with the “Cleaning and Storage” chapter.
• Is the suction opening (B
8
) blocked? Switch off the
device and remove the blockage.
• It is also possible that some smaller items will remain
stuck to the carpet or will be too big / heavy to be
picked up by the device. Remove these foreign
objects by hand.
Dust escapes from the
device during cleaning.
• Check whether the dust container, the
fi
lter
holder (
24
) and the motor
fi
lters have been inserted
correctly and adjust the
fi
t if necessary.
• Check whether the dust container is closed.
• Are the motor
fi
lters heavily clogged? Clean them in
accordance with the “Cleaning and Storage” chapter.
• Are the motor
fi
lters worn or damaged? Order and
replace new motor
fi
lters via customer service.
The battery status dis-
play (
11
) does not light
up when the device is
connected to the mains
power.
• Is the mains adapter (
1
) plugged correctly into the
plug socket and is the barrel connector plugged
correctly into the connecting socket (
20
) of the
charging station (
2
)?
• Is the plug socket defective? Try another socket.
• Check the fuse of the mains connection.
Unusual odour
• A new odour is normal when the device is used for
the
fi
rst time; it disappears after a while.
Customer Service
/
Importer:
DS Produkte GmbH, Am Heisterbusch 1, 19258 Gallin, Deutschland
Tel.: +49 38851 314650
(Calls to German landlines are subject to charges. The cost varies depending on the service
provider.)
All rights reserved.
