EN
22
Troubleshooting
If the device does not work properly, check whether you are able to rectify the problem
yourself. If the problem cannot be solved with the steps that are listed, contact the cus-
tomer service department.
Do not attempt to repair an electrical device yourself!
Problem
Possible cause / solution
The device only works slowly
or does not start.
• Is the battery
fl
at? Charge the battery (see the
"Charging Up the Battery" chapter).
Low suction force.
• Is the collecting container (
6
) full? Clean the
collecting container regularly (see the "Cleaning
and Storage" chapter).
• Is the dust
fi
lter (
10
) heavily clogged up? Clean
the dust
fi
lter (see the "Cleaning and Storage"
chapter).
• Is the suction opening (
9
) blocked? Switch off the
device and remove the blockage.
• It is also possible that some smaller items will
remain stuck to the carpet or will be too big /
heavy to be picked up by the device. Remove
these foreign objects by hand.
Dust escapes from the de-
vice during cleaning.
• Check whether the collecting container and dust
fi
lter have been inserted correctly and adjust the
fi
t
if necessary.
The control lamp does not
light up when the device
is connected to the mains
power.
• Is the mains adapter plugged correctly into the
plug socket and is the barrel connector in the
connecting socket of the device? Correct the
fi
t if
necessary.
• Is the plug socket defective? Try another plug
socket.
• Check the fuse of the mains connection.
Unusual odour
• A new odour is normal when the device is used for
the
fi
rst time. This should disappear over time.
