Troubleshooting and FAQs
Have Questions? Before contacting ClassCo or your dealer,
check the following list of suggestions. You might be able to
solve the problem yourself. You can also find more trouble
shooting tips on-line at
w w w . c l a s s c o . c o m
Q: It’s not detecting call-waiting calls when I’m online
Check your connections. Make sure your modem is plugged
into the MODEM jack on the unit, and that the telephone line
from the unit is plugged into your telephone wall jack.
The unit will not respond to call waiting calls until the modem
connection has stabilized. This usually takes about 60
seconds. The applies when you first dial-out to your Internet
service, and any time you re-establish your connection to the
Internet following a call-waiting call.
Make sure you have NOT disabled call waiting in your modem
software configuration.
Q: My Internet session is gone after I hang-up my call waiting
call.
Your Internet service provider may terminate the connection if
your telephone conversation is longer than a few seconds. In
general, if you choose to take the call, you should expect to
lose your Internet connection.
Your modem may be sensitive to carrier loss. Try changing
the value of the S10 register in your modem’s software
configuration (see Modem Settings).
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