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3. There are dots on the scanned images.
Make sure the negative/slide is not dusty or that the opening around the holder
is not dusty or contains other debris. Use an aerosol tin of compressed air to
remove any dust or debris.
4. I have a problem when transfering images to a file a PhotoImpression file.
The error message “Failed to get image data” is shown every time
I press COPY or SNAPSHOT.
Remove the USB plug from the computer and connect it again. Make sure the
computer finds your scanner when you connect it. Try another USB port.
5. The negative scanner does not start.
Make sure that the scanner’s USB plug is connected to a USB port. It only
works when it is connectd to a USB port.
6. Why do my pictures look divided on the screen?
The negative/slides are incorrectly mounted in the holder. Check the alignment
of the negative/slides.
7. Why do my pictures look upside down or in the wrong direction?
The negative/slides are incorrectly mounted in the holder. Check the alignment
of the negative/slides.
8. Why does the error message USB DEVICE NOT RECOGNIZED appear
when I connect the scanner to a USB port?
Make sure you are running Windows Vista or XP as your operative system.
Remove the USB plug from the computer and connect it again. Try connecting
to another USB port. Make sure that the PhotoImpression device drivers are
correctly installed on your computer. Restart your computer.
9. When I click “GET PHOTOS” or PhotoImpression the error message “Error -
Can not find camera please connect OmniVision Super Cam!” comes up.
Make sure that the PhotoImpression device
drivers are correctly installed on your
computer. Restart your computer. Make
sure the computer finds your scanner when
you connect it. Try another USB port.
