CLAGE
31
7. Troubleshooting
If a problem occurs with your Zip HydroTap unit, the cause is often something very simple. Try to resolve the problem yourself with
the aid of the table below. That will help you avoid the expense of an unnecessary call-out.
Problem
Cause
Remedy
No lever lights and no
water flows when tap is
operated.
No power.
Check power supply.
Tap is not connected to undersink unit.
Check plug connection between tap and
undersink unit.
Possible internal fault.
Contact customer service.
No water flow when tap is
operated.
No water.
Check water supply.
Tap is not connected to the undersink unit.
Check hoses between tap and undersink unit.
Water is not at boiling temperature.
Wait for water to reach boiling temperature.
Unit is slow to refill after
drawing water.
Filter blocked.
Check whether the white LED is flashing,
indicating that the filter needs to be replaced.
Water not hot.
Unit is in Sleep mode.
Press red lever and wait for it to show a
steady light.
Possible internal fault.
Contact customer service.
Water not cold.
Very frequent use.
Wait for the blue lever to show a steady light.
Possible internal fault.
Contact customer service.
All levers LEDs are flashing.
Power interruption.
Switch off unit, wait 15 minutes and then
switch on again.
Water interruption.
Check water inlet for blockages.
Possible internal fault.
Contact customer service.
If you cannot rectify the fault with the aid of this table, please contact:
CLAGE GmbH
After-Sales Service
Pirolweg 1 – 5
21337 Lüneburg
Germany
Phone: +49 4131 8901-40
Fax:
+49 4131 8901-41
Email: [email protected]
CLAGE Polska Spółka z o.o.
Biuro obsługi klienta
ul. Wichrowa 4
PL-60-449 Poznań
Polska
Tel:
+48 61-849 94 08
Faks: +48 61-849 94 09
E-Mail: [email protected]
www.clage.pl
Summary of Contents for Zip HydroTap G4 BCS 160/175
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