MULTI-TOUCH-MONITOR MTIR560QHD-V1
9
6 Troubleshooting
Error
Possible Cause
Corrective
Touch is not working
-
Some cabling is missing or
loose.
-
Monitor has switched off
automatically
-
Driver is not installed correctly
-
Check USB connection at the
monitor.
-
Check USB connection at the
PC
-
Remove USB cable for about
10 seconds and plug it in again
-
Reinstall driver, look at
“
dreaMTouch Installation and
Usage Guide
“
Touch operation is unstable
-
Insufficient USB cable quality
-
USB cable too long
-
Use USB port on back side of
computer instead of front side
port
-
Take care not to use more than
allowed maximum of 5 m high
quality USB cable
Monitor is not operating
-
A required cable connection is
missing
- Monitor
switched
off
-
Power supply switch in „OFF“
position.
-
Check all cabling
- Check
power
lead
-
Switch on power supply switch
-
Switch on monitor using key-
pad or remote control
Monitor gets dark or switches off
-
Over temperature
-
Check cool air venting
Remote control is not working
-
Batteries empty
-
Distance to monitor too large or
bad operating angle
-
Interference with multi-touch
-
Replace batteries with new
ones according to original
monitor manual
-
Direct remote control toward IR
receiver in lower right corner of
monitor
- Use
“
Suspend
“ function of
dreaMTouch driver during
remote control operation
