Citrix HDX RealTime Media Engine Instructions Manual Download Page 11

Troubleshooting 

 

‘Skype for Business Running on Local Device’ Critical Warning 

If Skype for Business is installed on your local device and is running at the time you launch Skype for 
Business via Citrix, you will receive the following warning message: 

 

As advised by the warning message, locate and right-click the Skype for Business icon in the system 
tray and select exit (click ‘Show hidden icons’ if you cannot see it) … 

 

Alternatively, within Skype click on the small down-arrow to the right of the settings cog and select 
File > Exit… 

 

 

Summary of Contents for HDX RealTime Media Engine

Page 1: ...a functional webcam set up with up to date drivers installed You possess a suitable USB headset and its drivers are installed on your Windows device 3 5mm earphones should function but cannot guarant...

Page 2: ...for Windows and click Download File 3 If using Internet Explorer click Run If using another browser such as Chrome or Firefox choose a location to download the HDX_RealTime_Media_Engine_2 4_for_Windo...

Page 3: ...5 End User License Agreement Tick I accept and click Next 6 Ready to Install the application Click Install...

Page 4: ...for Business is NOT running If it is it will cause a conflict when using Skype for Business via Citrix and you be asked to close the local instance See the Troubleshooting section below for more deta...

Page 5: ...device on first launch you will be asked to allow 2 components access through the Windows Firewall Citrix HDX Engine and Citrix Media Engine Service For both Allow access requests make sure both boxe...

Page 6: ...ox and then click Permit use 14 If logging into the test Skype icon for the first time you will be asked to complete the Welcome wizard Click Skip for now or click through the 7 quick tips 15 In the S...

Page 7: ...review button to test it is working If it is not detected you will see this message 17 Now click on Audio Device and make sure your headset is listed and selected in the Select the device you want to...

Page 8: ...you will see this message 18 Click OK to close the Options window 19 In the Sign in address field enter your Islington email address and click Sign In 20 If the Help Make Skype for Business Better wi...

Page 9: ...ograms option 22 Finally if the Citrix HDX RealTime Media Engine component has installed correctly you should now see a bowtie icon in the system tray at the bottom right of the screen click Show hidd...

Page 10: ...A window should then pop up to confirm that RealTime Media Engine is running successfully from your Windows client and is connected to the remote Citrix server hosting the HDX RealTime Connector...

Page 11: ...u launch Skype for Business via Citrix you will receive the following warning message As advised by the warning message locate and right click the Skype for Business icon in the system tray and select...

Page 12: ...the client and you have entered into fallback mode depending on configuration 4 Connected with Warning symbol Usually indicates a version mismatch RTC on the Citrix server could be a higher version th...

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