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Citizen 60CN55-2, User Manual, Page: 44 / 46

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Citizen 60CN55-2 User Manual Download Page 44

 

 

TROUBLESHOOTING 

 
 
Please refer to the following tips before calling for technical assistance: 
 

Problem(s) Possible 

Cause(s) 

Solution(s) 

No dial tone is heard 
when pressing 

. 

1. The base unit is not 

properly connected to the 
fixed line. 

2. Too far from the base 

unit. 

3. Batteries are low (low 

battery icon is displayed). 

▪

 Check the cables. 

▪

 Move closer to the base unit. 

▪

 Charge the batteries. 

When putting the 
handset on the base 
unit, no beep is 
heard. 

1. The handset is not 

placed properly on the 
base unit. 

2. Charging contacts are 

dirty. 

▪

 Take the handset off the base 

unit and put it back again. 

▪

 Clean charging contacts with 

a clean and dry cloth. 

 

Battery icon remains 
empty although the 
handset has charged 
for 24 hours. 

1. Handset batteries are 

defective. 

2. Handset is not placed 

properly on the base unit. 

3. The power adapter is not 

properly connected. 

▪

 Please contact your dealer to 

purchase new rechargeable 
batteries. 

▪

 Check whether the power 

adapter is properly 
connected to the main point. 

No display on the 
screen. 

1. Batteries are uncharged. 
2. The phone is not 

properly connected. 

▪

 Charge the batteries. 

▪

 Make sure your phone is 

properly plugged in. 

Bad audio quality 
(crackles, echo, etc.) 

1. Interference from nearby 

electrical appliance. 

2. Base unit is installed in a 

room with thick walls. 

3. The handset is too far 

from the base unit. 

▪

 Move the nearby electrical 

appliance to a different 
location. 

▪

 Install the base unit in a 

different room. 

▪

 Move closer to the base unit. 

Cannot hear the other 
party clearly / speaker 
too quiet. 

1. The volume is set to 

minimum. 

▪

 Press 

▲

 / 

▼

 to adjust the 

phone volume. 

 
 
 

A0073108 

43

Summary of Contents for 60CN55-2

Page 1: ...USER MANUAL 60CN55 2 Dect 6 0 Dual Handset Cordless Phone with Caller ID Interference Free Dect 6 0 Technology Speaker Phone WI FI Friendly A0073108 6 www citizen electronics com ...

Page 2: ...ANDSET Deregister a Handset Dial Mode Modify PIN Flash Time Set Base to Default HANDSET SETTINGS Alarm Ring Setup Configure Ringtone for Incoming Calls via Exterior line fixed line Configure Ring Volume for Incoming Calls Exterior line fixed line Configure Ringtone for Intercom Calls Configure Ring Volume for Intercom Calls Do Not Disturb Tone Setup Set Key Tone On Off Set Battery Low Alert Tone O...

Page 3: ...r to the Phonebook Delete a Dialed Number Delete All Dialed Numbers A0073108 2 MAKING A CALL Dial a Number Call from Phonebook Call from Caller ID List Call from Dialed Numbers List Call the Last Dialed Number Enter a Pause in Dialing Sequence PAGING AND INTERCOM Locate Misplaced Handset s with the Base Unit Intercom between Handsets Transfer a Call to another Handset CALL CONFERENCING Call Confer...

Page 4: ... a risk of fire or electric shock Never spill liquid of any kind on the telephone 7 Unplug this telephone from the wall outlet and refer to a qualified service representative in any of the following situations a If liquid has been spilled into the telephone b If the telephone has been exposed to rain or water c If the telephone does not operate normally by following the operating instructions Adju...

Page 5: ... telephone and is easily accessible 16 For service or replacement you can purchase a suitable headset through our service center or retailer shop IMPORTANT INFORMATION 17 We advise that this telephone should not be used near intensive care medical equipment or by persons with pacemakers 18 CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE USE RECHARGEABLE BATTERY TYPE ONLY size...

Page 6: ...rt fixed line Type I and Type II CID FSK and DTMF Caller list with last 20 Caller ID records Hold function Mute function Intercom between two handsets Alarm clock including snooze option Page to all handsets Tone Pulse dialing Digital volume control Audio setup that includes 10 melodies for exterior line and intercom rings Range tone option Battery low tone option Barring handset from dialing Disp...

Page 7: ...lines 1 The location of base unit should be close to both a phone jack and a continuous power outlet that is not switch controlled 2 Place the base unit at a high central location with no obstructions such as walls 3 Keep the base unit and the handset away from sources of electrical noise such as a TV personal computer or another cordless phone 4 The base unit can be placed on the tabletop or moun...

Page 8: ...l plug into the DC 7 5V jack at the bottom of base unit and the other end into a standard 120V AC wall outlet Charging the Batteries 1 Press the release point on the back cover of the handset and slide downwards to open the battery compartment 2 Insert the supplied two batteries into the compartment according to polarity marks 3 Slide the back cover upwards until it snaps into place 4 Place the ha...

Page 9: ...move the batteries from the handset The batteries may leak chemicals that can destroy electronic components 7 To avoid the risk of explosion do not dispose of the batteries in a fire Check with your local waste facility for disposal instructions Low Battery The battery icon on the handset LCD shows the current level of battery strength If the battery is not properly charged there will be a warning...

Page 10: ...the base unit up next to the wall jack and plug the line cord into the wall jack Short tab 4 Place the base unit on the posts of the wall plate and push down until the base unit is secured firmly 5 Plug the DC adapter into a standard wall outlet Note If you are not using a standard wall plate to mount the phone on a wall you may also mount it with ordinary screws Affix two screws on the wall remem...

Page 11: ...menu items and adjust volume during talk 10 End Off to terminate calls 11 Flash to access some services provided by the telephone company 12 Conference 13 Redial Pause 14 Intercom 15 Keypad 16 Microphone 17 Line in use indication 18 Charge indicator illuminates when handset is being charged 19 Page key to page all handsets within rage of the base unit 20 Charge indicator illuminates when handset i...

Page 12: ...own will display on the screen SEARCHING MENU DIR If the handset is successful in finding a base the handset will enter the standby mode OUTOFRANGE If the handset is unsuccessful in finding a base the screen will show OUT OF RANGE MENU DIR Standby Mode 12 25 2 58 P HS 1 In standby mode a registered handset displays as shown MENU DIR Powering Off the Handset When the handset is powered on press and...

Page 13: ...0073108 12 An unregistered handset displays as shown MENU DIR Press the MENU softkey and then the OK softkey to enter REGISTRATION REGISTRATION OK EXIT After pressing the OK softkey a list of bases will be displayed BASE1 BASE2 There are 4 base positions available for registration SEL EXIT Select the BASE among BASE1 BASE4 For the first time of use select BASE1 then press the SEL softkey Now the h...

Page 14: ... base has been found you have to input the PIN code 4 digits for the base The default PIN code is printed on the backside label of the base The code can be changed later PIN OK EXIT 12 25 3 29 P HS 1 Then registration is completed MENU DIR ...

Page 15: ...LMODE OK EXIT Input the 4 digit PIN code PIN The default PIN is printed on the backside label of the base OK DEL EXIT Use to scroll the list of handsets HS HS1 HS2 Press the DEL softkey to select a handset except for the current handset DEL EXIT Dial Mode Press the MENU softkey select BS SETTINGS and press OK TONE PULSE Use to select DIAL MODE and press OK SAVE EXIT Press to scroll the two options...

Page 16: ...DEL EXIT Input the new PIN again to confirm CONFIRM Press OK to complete Please do not forget this new PIN code Now the new PIN will be stored in the base unit OK DEL EXIT Flash Time This function allows the user to set the flash time parameter according to your local telephone network settings when using the Flash key in some services such as call waiting service and conference calling service et...

Page 17: ...to restore the base settings to the factory default settings Press the MENU softkey MODIFYPIN BASEDEFAULT Use to select BS SETTINGS and press the OK softkey Select BASE DEFAULT and press the OK softkey OK EXIT Input the 4 digit PIN PIN The default PIN is on the backside label of the base Press the OK softkey to complete Then all settings on the handset will revert to the factory default values OK ...

Page 18: ... your setting OFF ON SAVE EXIT Ring Setup Press the MENU softkey use to select HS SETTINGS and press OK ALARMCLOCK RINGSETUP Select RING SETUP and press OK OK EXIT Use to select the type of ring that you want use INTCRING LINERING You can assign different ringtones and volumes for incoming intercom calls and fixed line call INTC is for intercom OK EXIT Press the OK softkey MELODY VOLUME Use to sel...

Page 19: ...or line Press the MENU softkey select HS SETTINGS and press OK Select RING SETUP by using and then pressing OK Select LINE RING and then press OK Select VOLUME and then press OK Press to select the desired volume then press the SAVE softkey to save your setting Configure Ringtone for Intercom Calls Press the MENU softkey select HS SETTINGS and press OK Select RING SETUP by using and then pressing ...

Page 20: ... EXIT Select DO NOT DISTURB and then press OK OFF ON Press to choose OFF or ON then press OK to save your setting OK EXIT If this option is set to ON the screen will display DO NOT DISTURB in standby mode Then no ring will be heard from any exterior line fixed line call however the call information will still be displayed on the screen and the call can still be answered ...

Page 21: ...and press OK Select KEY TONE and press OK Use to select OFF or ON then press SAVE to save your setting Set Battery Low Alert Tone On Off Press the MENU softkey select HS SETTINGS and press OK Select TONE SETUP by using and press OK Select BATTERY LOW and press OK Use to select OFF or ON then press SAVE to save your setting Set Out of Range Alert Tone On Off Press the MENU softkey select HS SETTING...

Page 22: ...default name of a handset after registering it to a base unit The handset extension number N 1 5 shows the handset as the N th handset that registered to the base The name will be shown on the screen when the handset is in standby mode A handset must be registered to the base before it can be assigned to a name LANGUAGE HSLABEL To change the handset name to text format Press the MENU softkey Use t...

Page 23: ...it or charger cradle Set Auto Answer Mode On Off HSLABEL AUTOANSWER A0073108 22 Press the MENU softkey Use to select HS SETTINGS and press OK Select AUTO ANSWER and press OK OK EXIT Use to select OFF or ON OFF ON Press OK to save your setting OK EXIT Call Barring Handset can be set to disable outgoing fixed line calls AUTOANSWER CALLBARRING To set the call barring mode ON or OFF Press the MENU sof...

Page 24: ... press the OK softkey Select DATE TIME and press the OK softkey OK EXIT Set Date Format Press the MENU softkey DATEFORMAT TIMEFORMAT Use to select HS SETTINGS and press the OK softkey Select DATE TIME and press the OK softkey OK EXIT Select DATE FORMAT and press the OK softkey Use to select your desired format DD MM MM DD Press the SAVE softkey to save your setting Then the date will be displayed ...

Page 25: ...nsecutively DD MM HH MM 00 00 00 00 Press SAVE to save your setting SAVE EXIT Set Time Format Press the MENU softkey DATEFORMAT TIMEFORMAT Use to select HS SETTINGS and press the OK softkey Select DATE TIME and then press the OK softkey OK EXIT Select TIME FORMAT and then press the OK softkey Use to select your desired format 12 HOUR 24 HOUR Press SAVE to save your setting Then the time will be di...

Page 26: ...OK EXIT Select SET DATE TIME and press the OK softkey Use to shift the position of the cursor DD MM HH MM 00 00 00 00 AM Use the keypad to input the time consecutively in the format you have set If you have already set the TIME FORMAT to 12 HOUR format then you also need to choose a m or p m by using the AM PM softkey SAVE AM PM EXIT Press the SAVE softkey to save your setting ...

Page 27: ...CTBASE HSDEFAULT A0073108 26 Use to select HS SETTINGS and press the OK softkey Select HS DEFAULT and press the OK softkey OK EXIT Input the 4 digit PIN PIN The default PIN is on the backside label of the base Press the OK softkey to complete Then all settings on the handset will revert to the factory default values OK DEL EXIT HANDSET SETTINGS ...

Page 28: ...ey to add a new entry ADD DEL EXIT Use the keypad to input the name NAME JOHN Press the ABC 123 softkey to switch the input mode between numerical mode and alphabetical mode If you input the wrong words or numbers use and the DEL softkey to erase the errors OK DEL ABC Press OK to complete the input In alphabetical mode each numeric key is assigned a set of letters and symbols as shown below Press ...

Page 29: ...ed in error and then input the correct ones OK DEL EXIT Use to select a distinct ringtone for this entry MELODY1 MELODY2 Press SAVE to complete SAVE EXIT Edit an Entry in the Phonebook In standby mode press the DIR softkey to enter the telephone directory 18 12345678 JOHNSMITH PHONEBOOK Use to access and scroll the phonebook entries When the entry that you want to edit appears press the EDIT softk...

Page 30: ...ntry that you want to delete appears press DEL softkey EDIT DEL EXIT SURETODELETE Press YES to confirm your deletion Then this entry is deleted YES NO Delete All Entries in the Phonebook In standby mode press the DIR softkey to enter the telephone directory PHONEBOOK 38ENTRIES Press the DEL softkey to delete all entries ADD DEL EXIT SURETODELETE Press YES to confirm the deletion Then all entries a...

Page 31: ...ation to the Phonebook In standby mode press to enter the Caller ID List 1 25 123 58P JOHNSMITH 12345678X2 Use to access and scroll the Caller ID List When the record that you want to save appears press the SAVE softkey SAVE DEL EXIT Then follow the same steps as adding an entry to the phonebook Delete a Record from the Caller ID List 1 12 253 58P JOHNSMITH 12345678X2 In standby mode press to ente...

Page 32: ...e deletion SURETODELETE Then all records are deleted YES NO Review the Dialed Numbers List Every handset can store its own last 10 dialed numbers independently each number of up to 32 digits Press the Redial key use to review the dialed number s If the displayed number matches with an entry in the phonebook the corresponding name will also be shown Add a Dialed Number to the Phonebook 1 12345678 J...

Page 33: ...EL EXIT DELETE DELETEALL Press the OK softkey OK EXIT Press YES to confirm the deletion SURETODELETE YES NO Then this number is deleted Delete All Dialed Numbers 1 12345678 JOHNSMITH REDIALBOOK Press the Redial key Press the DEL softkey SAVE DEL EXIT DELETE DELETEALL Press to select DELETE ALL Then press the OK softkey OK EXIT HANDSET SETTINGS ...

Page 34: ...HANDSET SETTINGS DELETEALL A0073108 33 Press YES to confirm the deletion Then all numbers are deleted YES NO ...

Page 35: ... to quit this mode Press the MUTE softkey to disable the microphone For private discussions press to adjust the volume Press to terminate the call Method 2 Call from the Phonebook Press the DIR softkey to review the phonebook Use to scroll to the number you need Press Press to terminate the call Method 3 Call from the Caller ID List Press to review the Caller ID list Use to scroll to the number yo...

Page 36: ...on the base unit can also terminate the call Enter a Pause in the Dialing Sequence The Redial Pause key allows you to add a 3 second pause during pre dialing or when storing a number in the phonebook To add a pause press the Redial Pause key at your desired position when inputting or editing a phone number and a P appears on the screen For a longer delay press the Redial Pause key additional times...

Page 37: ...s are engaging in an intercom talk then both handsets can only hear one beep instead of alert Intercom between Handsets HS2 HS3 A0073108 36 Press the Int key on a handset in standby mode Then the screen will show all the other available handsets in range of the base unit HS is for handset CALL EXIT Use to scroll to the handset you want to intercom with and press CALL PAGINGHS 2 For instance if HS ...

Page 38: ...n HS 2 rings and displays PAGING FROM HS 1 PAGINGFROM HS 1 On Handset 2 press Int or OK to answer the paging and then talk with Handset 1 Internal talk OK EXIT Now the initiator of the transfer can talk with the party to be transferred to and then the initiator can press to complete the transfer INTC 00 00 01 If the party being transferred to does not MUTE EXIT want to answer the paging press or t...

Page 39: ...on that handset to put the current call on hold and call another handset by way of intercom MUTE DIR Use to scroll to the handset you want HS 2 HS 3 Then press the CALL softkey to page CALL EXIT PAGINGFROM HS 1 If you do this from HS 1 to HS 2 then HS 2 rings and displays PAGING FROM HS 1 OK EXIT INTC 00 00 01 On Handset 2 press Int or OK to answer the paging and talk with Handset 1 Intercom talk ...

Page 40: ...onference mode CONF 00 00 23 LINE MUTE EXIT In conference mode press Int key on the initiating handset can also switch between the two parties and press CONF key during intercom talk can return to conference mode again LINE 00 01 07 INTC ON HOLD MUTE On any handset pressing or EXIT can retreat from the current conversation and return to standby mode The other handset will continue the exterior lin...

Page 41: ...y to resume the ringer Press to answer the call Press to adjust the volume Press to end the call Note If auto answer mode is set to ON when the ring sounds there is no need to press just picking the handset up off the base or charging cradle can answer the call automatically CALLVIALINE MUTE 12 25 13 59 P JOHNSMITH 12345678X2 HIDE EXIT CALLVIALINE LINERINGMUTED UNMUTE LINE 00 00 01 MUTE DIR ...

Page 42: ...incoming call MUTE EXIT LINE 00 00 01 Press to adjust the volume Press to end the call MUTE DIR Switch to a Waiting Call Note This service may require subscription from your local telephone company During an exterior line call press the Flash key to put the current exterior line call on hold and answer the incoming waiting exterior line call LINE 00 02 17 Pressing the Flash key again can resume th...

Page 43: ...0073108 42 Press the MUTE softkey MUTE 00 00 58 Then MUTE is shown on the screen to indicate it is muting the microphone Press the MUTE softkey again to un mute the microphone MUTE DIR During Intercom Press the MUTE softkey MUTE 00 00 31 Then MUTE is shown on the screen to indicate it is muting the microphone Press the MUTE softkey again to un mute the microphone MUTE EXIT ...

Page 44: ...ged for 24 hours 1 Handset batteries are defective 2 Handset is not placed properly on the base unit 3 The power adapter is not properly connected Please contact your dealer to purchase new rechargeable batteries Check whether the power adapter is properly connected to the main point No display on the screen 1 Batteries are uncharged 2 The phone is not properly connected Charge the batteries Make ...

Page 45: ... does not ring when a call comes in 1 The ringer is off Turn on the ringer Cannot call a phone number 1 The handset has lost link with the base unit Page the handset from the base unit to ensure connectivity exists A0073108 44 ...

Page 46: ...perature environments Temperature extremes can shorten the life of electronic devices and distort or melt plastic parts Handle the telephone gently and carefully Dropping it can damage circuit boards and cases and can cause the telephone to work improperly Keep the telephone away from excessive dust and dirt which can cause premature part wear Wipe the telephone with a damp cloth occasionally to k...

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