Cisco WAVE-274 Page 69 Hardware Installation Manual Download

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5-15

Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide

OL-17739-01

Chapter 5 Troubleshooting the System Hardware

Power-On Self Test (POST)

917-Front Audio Not Connected

Front audio harness has been detached or unseated
from motherboard.

918-Front USB Not Connected

Front USB harness has been detached or unseated
from motherboard.

922-This system only supports SDVO/ADD2
cards in the x16 slot

The SDVO connector on the system board has the
physical appearance of a PCI Express x16
connector; however, the platform does NOT
support the use of conventional PCI Express cards
or reversed layout ADD2 cards.

1151-Serial Port A Address Conflict Detected

Both external and internal serial ports are assigned
to COM1.

1152-Serial Port B Address Conflict Detected

Both external and internal serial ports are assigned
to COM2.

1155-Serial Port Address Conflict Detected

Both external and internal serial ports are assigned
to the same IRQ.

1201-System Audio Address Conflict Detected

Device IRQ address conflicts with another device.

1202-MIDI Port Address Conflict Detected

Device IRQ address conflicts with another device.

1203-Game Port Address Conflict Detected

Device IRQ address conflicts with another device.

1720-SMART Hard Drive Detects Imminent
Failure

Hard drive is about to fail. (Some hard drives have
a hard drive firmware patch that will fix an
erroneous error message.)

1796-SATA Cabling Error

One or more SATA devices are improperly
attached.

1797-SATA Drivelock is not supported in RAID
mode.

Drivelock is enabled on one or more SATA hard
drives, and they cannot be accessed while the
system is configured for RAID mode.

1801-Microcode Patch Error

Processor is not supported by ROM BIOS.

2216-Powered USB cable not attached

Powered USB cable is not properly attached to the
USB PlusPower expansion card or to the system
board.

Invalid Electronic Serial Number

Electronic serial number has become corrupted.

Memory Parity Error

Parity RAM failure.

Table 5-10

Diagnostic Front Panel LEDs and Beep Codes (continued)

Control Panel Message

Description

Summary of Contents for WAVE-274

Page 1: ... 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide November 2008 Text Part Number OL 17739 01 ...

Page 2: ...pment or one of its peripheral devices If the equipment causes interference to radio or television reception try to correct the interference by using one or more of the following measures Turn the television or radio antenna until the interference stops Move the equipment to one side or the other of the television or radio Move the equipment farther away from the television or radio Plug the equip...

Page 3: ...r does not imply a partnership relationship between Cisco and any other company 0907R Any Internet Protocol IP addresses used in this document are not intended to be actual addresses Any examples command display output and figures included in the document are shown for illustrative purposes only Any use of actual IP addresses in illustrative content is unintentional and coincidental This document ...

Page 4: ......

Page 5: ... Preparing to Install the Wide Area Virtualization Engine 2 1 Safety Warnings 2 1 Safety Guidelines 2 4 General Precautions 2 4 System Reliability Considerations 2 6 Protecting Against Electrostatic Discharge 2 7 C H A P T E R 3 Installing the Wide Area Virtualization Engine 3 1 Installing the WAVE Appliance on a Tabletop 3 2 Installing the WAVE Appliance on a Wall 3 2 Installing the WAVE Applianc...

Page 6: ...Connections 4 7 C H A P T E R 5 Troubleshooting the System Hardware 5 1 Identifying System Problems 5 2 Checking Connections and Switches 5 3 Troubleshooting the Ethernet Controller 5 4 Network Connection Problems 5 4 Ethernet Controller Troubleshooting Chart 5 5 Undetermined Problems 5 6 Problem Solving Tips 5 7 Symptoms and Solutions 5 8 Power On Self Test POST 5 12 POST Overview 5 12 POST Numer...

Page 7: ...ning Your Site Environment B 1 Temperature B 2 Humidity B 3 Altitude B 3 Dust and Particles B 4 Corrosion B 4 Electrostatic Discharge B 4 Electromagnetic and Radio Frequency Interference B 5 Magnetism B 5 Shock and Vibration B 6 Power Source Interruptions B 6 Using Power Protection Devices B 7 Surge Protectors B 7 Line Conditioners B 8 Uninterruptible Power Supplies B 8 I N D E X ...

Page 8: ...Contents viii Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide OL 17739 01 ...

Page 9: ...e x Organization page x Conventions page xi Related Documentation page xviii Obtaining Documentation Obtaining Support and Security Guidelines page xix Purpose This installation guide explains how to prepare your site for installation how to install a Wide Area Virtualization Engine WAVE appliance and how to maintain and troubleshoot the system hardware After completing the hardware installation p...

Page 10: ... install replace or service this equipment Statement 1030 Organization This guide includes the following chapters Chapter Title Description Chapter 1 Introducing the Cisco Wide Area Virtualization Engine Describes the physical properties and provides a functional overview of the Cisco Wide Area Virtualization Engine 274 and 474 Chapter 2 Preparing to Install the Wide Area Virtualization Engine Des...

Page 11: ...Maintaining the Wide Area Virtualization Engine Describes how to maintain the Wide Area Virtualization Engine Chapter Title Description Convention Description boldface font Commands and keywords are in boldface italic font Variables for which you supply values are in italics Elements in square brackets are optional x y z Alternative keywords are grouped in braces and separated by vertical bars x y...

Page 12: ...of data Convention Description screen font Terminal sessions and information the system displays are in screen font boldface screen font Information you must enter is in boldface screen font italic screen font Variables for which you supply values are in italic screen font The symbol represents the key labeled Control for example the key combination D in a screen display means hold down the Contro...

Page 13: ... situation that could cause bodily injury Before you work on any equipment be aware of the hazards involved with electrical circuitry and be familiar with standard practices for preventing accidents Use the statement number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device Statement 1071 SAVE THESE INSTRUCTIONS ...

Page 14: ...Preface xiv Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide OL 17739 01 ...

Page 15: ...xv Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide OL 17739 01 Preface ...

Page 16: ...Preface xvi Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide OL 17739 01 ...

Page 17: ...xvii Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide OL 17739 01 Preface ...

Page 18: ...he Cisco WAAS software document set includes the following documents Release Note for Cisco Wide Area Application Services Cisco Wide Area Application Services Command Reference Cisco Wide Area Application Services Quick Configuration Guide Cisco Wide Area Application Services Configuration Guide Cisco Wide Area Application Services API Reference Cisco WAAS Installation and Configuration Guide for...

Page 19: ...entation Obtaining Support and Security Guidelines For information on obtaining documentation obtaining support providing documentation feedback security guidelines and also recommended aliases and general Cisco documents see the monthly What s New in Cisco Product Documentation which also lists all new and revised Cisco technical documentation at http www cisco com en US docs general whatsnew wha...

Page 20: ...Preface xx Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide OL 17739 01 ...

Page 21: ...ces and describes the hardware major components and front and back panel indicators and controls This chapter contains the following sections Supported Products page 1 1 Hardware Features page 1 2 Note Throughout this book references to the WAVE appliance include the WAVE 274 and WAVE 474 appliances unless specifically noted otherwise Supported Products The WAVE 274 and WAVE 474 appliances support...

Page 22: ... and describes the front and back panel controls ports and LED indicators on the WAVE 274 and WAVE 474 It contains the following topics Front Panel Controls and LEDs page 1 2 Location of Ports and Connectors page 1 3 Front Panel Controls and LEDs Figure 1 1 shows the front panel controls and LEDs Figure 1 1 WAVE 274 and WAVE 474 Front Panel 1 Power button 3 2 USB 2 0 ports not supported 2 LEDs 4 C...

Page 23: ...sole port Table 1 1 describes the front panel LEDs and their functions Location of Ports and Connectors The WAVE 274 and WAVE 474 appliances support one Ethernet port and one console port This section contains the following topics Ethernet Port Connector page 1 5 Console Port Serial Connector page 1 6 Figure 1 2 shows the back panel ports and connectors Table 1 1 Front Panel LEDs LED Color State D...

Page 24: ...021 Figure 1 2 shows the location of the back panel connectors and Table 1 2 describes the connector functions Figure 1 2 Back Panel LEDs and Connectors Note Any USB connector can be used to connect a keyboard and the video connector can be used to connect a monitor The keyboard and monitor are used only during the BIOS boot process for troubleshooting purposes After the BIOS boots all input and o...

Page 25: ... and provides full duplex FDX capability which enables simultaneous transmission and reception of data on the network If the Ethernet port in the server supports auto negotiation the controllers detect the data transfer rate 10BASE T 100BASE TX or 1000BASE T and duplex mode full duplex or half duplex of the network and automatically operate at that rate and mode You do not have to set any jumpers ...

Page 26: ... The WAVE 274 and WAVE 474 appliances have one console port see Figure 1 4 Use the console port serial connector to connect to a console for accessing the WAAS command line interface CLI or other serial device Figure 1 4 Console Port Serial Connector Note The WAVE appliance has two serial ports on the rear panel Be sure to connect your console cable only to the port labeled COM1 or CONSOLE 1 5 6 9...

Page 27: ...your appliance from potential damage This chapter contains the following sections Safety Warnings page 2 1 Safety Guidelines page 2 4 Note Read the Regulatory Compliance and Safety Information for the Cisco Content Networking Product Series document and the Site Preparation and Safety Guide that came with your appliance before you begin the installation Safety Warnings Before you install the WAVE ...

Page 28: ... connect safety extra low voltage SELV circuits to telephone network voltage TNV circuits LAN ports contain SELV circuits and WAN ports contain TNV circuits Some LAN and WAN ports both use RJ 45 connectors Use caution when connecting cables Statement 1021 Warning This product relies on the building s installation for short circuit overcurrent protection Ensure that a fuse or circuit breaker no lar...

Page 29: ...afety approvals and pose a risk of fire and electrical hazards Statement 117 Warning Blank faceplates and cover panels serve three important functions they prevent exposure to hazardous voltages and currents inside the chassis they contain electromagnetic interference EMI that might disrupt other equipment and they direct the flow of cooling air through the chassis Do not operate the system unless...

Page 30: ...xcept as explained in your system documentation Opening or removing covers that are marked with the triangular symbol with a lightning bolt may expose you to electrical shock Components inside these compartments should be serviced only by a trained and qualified service technician Warning To prevent bodily injury when mounting or servicing this unit in a rack you must take special precautions to e...

Page 31: ...s Use the product only with other Cisco approved equipment Allow the product to cool before removing covers or touching internal components Use the correct external power source Operate the product only from the type of power source indicated on the electrical ratings label If you are not sure of the type of power source required consult your service representative or local power company Use only ...

Page 32: ...r cables or plugs Consult a licensed electrician or your power company for site modifications Always follow your local or national wiring rules System Reliability Considerations To help ensure proper cooling and system reliability make sure that the following occurs Each of the drive bays has either a drive or a filler panel installed For rack configurations make sure that space is available aroun...

Page 33: ...by touching an unpainted metal surface on the chassis You can also take the following steps to prevent damage from electrostatic discharge ESD When unpacking a static sensitive component from its shipping carton do not remove the component from the antistatic packing material until you are ready to install the component in your system Just before unwrapping the antistatic packaging be sure to disc...

Page 34: ...Chapter 2 Preparing to Install the Wide Area Virtualization Engine Safety Guidelines 2 8 Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide OL 17739 01 ...

Page 35: ... 2 Installing the WAVE Appliance on a Wall page 3 2 Installing the WAVE Appliance in an Equipment Rack page 3 5 Connecting Cables page 3 8 Connecting Power and Booting the System page 3 8 Checking the LEDs page 3 9 Removing or Replacing a WAVE Appliance page 3 9 Before you begin the installation read Chapter 2 Preparing to Install the Wide Area Virtualization Engine and the Regulatory Compliance a...

Page 36: ...t should be completely clear Leave 0 4 inches 10 mm of clearance on the sides and top of the appliance and at least 2 0 inches 50 mm of clearance in the rear The rear vents should be completely clear To install the WAVE appliance on a workbench or tabletop follow these steps Step 1 Remove any debris and dust from the tabletop or workbench as well as from the surrounding area Also make sure that yo...

Page 37: ...mounting sleeve follow these steps Step 1 Power down the appliance before beginning the installation Step 2 Orient the mounting sleeve as desired and attach it to the mounting surface using the fasteners provided or other appropriate fasteners See Figure 3 2 on page 3 4 Caution Mounting surfaces vary widely We recommend that you use the appropriate screws or other mounting solution for your type o...

Page 38: ...Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide OL 17739 01 Figure 3 2 Attaching the Mounting Sleeve Step 3 Slide the WAVE appliance into the mounting sleeve as shown See Figure 3 3 on page 3 4 Figure 3 3 Inserting the WAVE Appliance into the Mounting Sleeve 243295 243294 ...

Page 39: ...stalling your WAVE appliance in a rack review the following guidelines Ensure that the room air temperature is below 95 F 35 C Do not block any air vents usually 6 inches 15 cm of space provides proper airflow Plan the device installation starting from the bottom of the rack Install the heaviest device in the bottom of the rack Do not extend more than one device out of the rack at the same time Re...

Page 40: ...front door Minimum depth of 6 18 inches 157 mm between the rear mounting flange and inside of the rear door Minimum depth of 28 27 inches 718 mm and maximum depth of 30 inches 762 mm between the front and rear mounting flanges to support the use of the cable management arm Racks are marked in vertical increments of 1 75 inches 4 44 cm Each increment is referred to as a rack unit RU A 1 RU device i...

Page 41: ...739 01 Chapter 3 Installing the Wide Area Virtualization Engine Installing the WAVE Appliance in an Equipment Rack Figure 3 4 Attaching the Rack Shelf Note The shelf may be mounted upside down and will not loose any of its weight capacity Step 3 Place the chassis on the rack shelf 247709 ...

Page 42: ...th the WAVE appliance and options Use these identifiers to connect the cables to the correct connectors Figure 1 2 shows the locations of the input and output connectors on your appliance Connecting Power and Booting the System To connect power to your system follow these steps Step 1 Review the information in the Safety Guidelines section on page 2 4 Step 2 Plug a power cord into the power cord r...

Page 43: ...he router stops sending requests to the WAVE appliance This action is transparent to users If other WAVE appliances are attached to the router the router continues sending requests to the other WAVE appliances When you remove a WAVE appliance the pages that were cached on that device are no longer available to the router or other WAVE appliances You might see an increase in outgoing web traffic th...

Page 44: ...Chapter 3 Installing the Wide Area Virtualization Engine Removing or Replacing a WAVE Appliance 3 10 Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide OL 17739 01 ...

Page 45: ...r specifications see Table A 2 in Appendix A Wide Area Virtualization Engine Hardware Specifications Inline Network Adapter Description The WAVE 274 and WAVE 474 appliances include one 2 port Gigabit Ethernet inline network adapter The Cisco WAVE inline network adapter provides inline traffic interception capability for your appliance When you configure the WAVE appliance for inline interception m...

Page 46: ...oup pairs The group number is displayed on the adapter label InlinePort interfaces are numbered slot group lan or slot group wan The last attribute is the LAN or WAN designator The inline network adapter also includes an onboard programmable watchdog timer WDT controller that allows you to set the time to wait after a failure event such as a power outage or a kernel crash before the unit begins to...

Page 47: ... port the W0 LEDs correspond to Port W0 and the W1 LEDs correspond to Port W1 Table 4 1 describes the LEDs W0 Port WAN0 Group 0 WAN interface L0 Port LAN0 Group 0 LAN interface W0 L0 LINK ACT 100 1000 BYPASS W0 L0 234291 Table 4 1 Inline Network Adapter LEDs LEDs State Description Link Activity On The 10 100 1000BASE T interface is receiving power Blinking The Ethernet link is transmitting data 10...

Page 48: ...nline adapter uses Gigabit Ethernet Speed and duplex settings are port specific so that two inline ports can negotiate different speeds independently If you are connecting a WAVE inline appliance between two devices using Gigabit Ethernet you can use either straight through cables crossover cables or any combination of the two cable types regardless of the type of device However for consistency we...

Page 49: ...must use the correct cables You must follow these cabling instructions for the inline network adapter to work properly See Table 4 3 For illustrations and examples see the Installation Scenarios and Cabling Examples for Fast Ethernet Connections section on page 4 7 To connect the inline network adapter using the correct cables for Fast Ethernet connections follow these steps Step 1 Determine the t...

Page 50: ...end Step 2 Connect Fast Ethernet ports on both the LAN and the WAN sides of the WAVE inline appliance by using the following cable types On the LAN side of the connection use a straight through cable between the WAVE inline appliance and the network device On the WAN side of the connection use the cable that is different from the cable that you would use to connect the two network devices directly...

Page 51: ...osandCablingExamplesforFast Ethernet Connections WAVE appliances can be installed physically between two network devices such as the branch office router and branch office LAN switch by connecting the WAVE inline network adapter ports to the network devices using the proper cables If you are connecting a WAVE inline appliance between two devices using Gigabit Ethernet you can use either straight t...

Page 52: ...al Cluster Inline WAVEs with a Single WAN Connection 1 Connection WAVE 1 to LAN switch Fast Ethernet LAN0 InlinePort 1 0 lan Cable type Straight through 2 Connection WAVE 1 to WAVE 2 Fast Ethernet WAVE1 WAN0 InlinePort 1 0 wan to WAVE 2 LAN0 InlinePort 1 0 lan Cable type Crossover 3 Connection WAVE 2 to WAN router Fast Ethernet WAVE 2 WAN0 InlinePort 1 0 wan Cable type Crossover MGMT 243289 WAVE1 ...

Page 53: ... WAVE 1 to LAN switch Fast Ethernet WAVE 1 LAN0 InlinePort 1 0 lan Cable type Straight through 2 Connection WAVE 1 to WAVE 2 Fast Ethernet WAVE 1 WAN0 InlinePort 1 0 wan to WAVE 2 LAN0 InlinePort 1 0 lan Cable type Crossover 3 Connection WAVE 2 to WAN router Fast Ethernet WAVE 2 WAN0 InlinePort 1 0 wan Cable type Crossover W0 L0 LINK ACT 100 1000 BYPASS W0 L0 LINK ACT 100 1000 BYPASS 243292 WAVE1 ...

Page 54: ...apter 4 WAVE Inline Network Adapter Installation Scenarios and Cabling Examples for Fast Ethernet Connections 4 10 Cisco Wide Area Virtualization Engine 274 and 474 Hardware Installation Guide OL 17739 01 ...

Page 55: ... 3 Troubleshooting the Ethernet Controller page 5 4 Undetermined Problems page 5 6 Problem Solving Tips page 5 7 Symptoms and Solutions page 5 8 Power On Self Test POST page 5 12 Use the information in this chapter to determine whether a problem originates with the hardware or the software For further assistance contact your Cisco customer service representative Caution There are no customer repla...

Page 56: ...supported by the BIOS with a few exceptions Tests for ports such as the systems management Ethernet connector and the SAS connector that are not supported by the WAAS software are invalid Identifying System Problems To identify system problems follow these steps Step 1 Check the front panel LED indicators See Table 5 10 on page 5 13 Step 2 Power down the device and all external devices Step 3 Chec...

Page 57: ...he system Disconnect all the power cables from their electrical outlets Step 2 If the system is connected to a power strip or power distribution unit turn the power strip off and then on again Is the power strip receiving power Yes Go to Step 5 No Go to Step 3 Step 3 Plug the power strip into another electrical outlet Is the power strip receiving power Yes The original electrical outlet probably d...

Page 58: ...age 5 5 Network Connection Problems If the Ethernet controller cannot connect to the network check the following conditions Make sure that the cable is installed correctly The network cable must be securely attached at all connections If the cable is attached but the problem remains try a different cable If you set the Ethernet controller to operate at either 100 Mbps or 1000 Mbps you must use Cat...

Page 59: ...that the device drivers on the client and the device are using the same protocol Check for operating system specific causes for the problem Ethernet Controller Troubleshooting Chart Table 5 1 lists solutions to 10 100 1000 Mbps Ethernet controller problems Table 5 1 Ethernet Troubleshooting Chart Ethernet Controller Problem Actions Ethernet link status LED does not work Check the following Make su...

Page 60: ... 1 Power down the device Step 2 Make sure that the device is cabled correctly Step 3 Remove or disconnect the following devices one at a time until you find the failure power up the device and reconfigure it each time Any non Cisco devices Surge suppressor device on the device Data is incorrect or sporadic Check the following Make sure that you are using Category 5 or higher cabling when operating...

Page 61: ...he problem goes away when you remove an adapter from the system and replacing that adapter does not correct the problem check the system board Note If you suspect a networking problem and all the system tests pass check if there is a network cabling problem external to the system Problem Solving Tips Because of the variety of hardware and software combinations that can be encountered use the follo...

Page 62: ...ts in the same locations Have the same address jumpers terminators and cabling Have the same WAAS software versions Have the same configuration options set in the system Have the same setup for the operating system control files Comparing the configuration and software setup in working and nonworking systems might help to resolve the problem Symptoms and Solutions This section lists symptoms error...

Page 63: ...e 2 Check the CD RW DVD drive The CD RW DVD drive is not working correctly 1 Clean the CD or DVD 2 Check the CD RW DVD drive The CD RW DVD drive tray is not working 1 Make sure that the device is turned on 2 Insert the end of a straightened paper clip into the manual tray release opening 3 Check the CD RW DVD drive Table 5 3 Hard Disk Drive Problems Symptom Cause and Action A hard disk drive was n...

Page 64: ...ystem error log 3 See the Undetermined Problems section on page 5 6 Table 5 6 Memory Problems Symptom Cause and Action The amount of system memory displayed is less than the amount of physical memory installed 1 Verify the following items a No error LEDs are lit on the front panel b The memory modules are seated properly c All banks of memory on the DIMMs are enabled The device might have automati...

Page 65: ...onnector section on page 1 6 1 Verify the following items a The console device is connected only to the serial port labeled COM1 or CONSOLE a The device is compatible with the WAVE appliance b The device is connected to the correct port see the Location of Ports and Connectors section on page 1 3 2 Check for a failing serial device 3 Check the system board Table 5 9 Software Problems Symptom Cause...

Page 66: ...mode is POST Message Disabled This section contains the following topics POST Overview page 5 12 POST Numeric Codes and Text Messages page 5 13 Interpreting POST Diagnostic Front Panel LEDs and Beep Codes page 5 16 POST Overview When you power up the device it performs a series of tests to check the operation of device components This series of tests is called the power on self test or POST If POS...

Page 67: ...computer will beep once after a POST text message is displayed on the screen Table 5 10 Diagnostic Front Panel LEDs and Beep Codes Control Panel Message Description 101 Option ROM Checksum Error System ROM or expansion board option ROM checksum 103 System Board Failure DMA or timers 110 Out of Memory Space for Option ROMs Recently added PCI expansion card contains an option ROM too large to downlo...

Page 68: ...upt Conflict IRQ address conflicts with another device 411 Network Interface Card Interrupt Conflict IRQ address conflicts with another device 501 Display Adapter Failure Graphics display controller 510 Flash Screen Image Corrupted Flash Screen image has errors 511 CPU CPUA or CPUB Fan not Detected CPU fan is not connected or may have malfunctioned 512 Chassis Rear Chassis or Front Chassis Fan not...

Page 69: ...igned to the same IRQ 1201 System Audio Address Conflict Detected Device IRQ address conflicts with another device 1202 MIDI Port Address Conflict Detected Device IRQ address conflicts with another device 1203 Game Port Address Conflict Detected Device IRQ address conflicts with another device 1720 SMART Hard Drive Detects Imminent Failure Hard drive is about to fail Some hard drives have a hard d...

Page 70: ...mponents can only be replaced by a qualified service technician Once you have identified a faulty component contact the Cisco Technical Assistance Center TAC Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled Parity Check 2 Parity RAM failure System will not boot without fan CPU fan not installed or disconnected in VSFF chassis Table 5 10 Diagnos...

Page 71: ...e processor cooling fan is running 2 Open hood press power button and see if the processor fan spins If the processor fan is not spinning make sure that the fan s cable is plugged onto the system board header 3 If the fan is plugged in but it is not spinning the fan assembly is faulty 4 Contact Cisco TAC Red Power LED flashes three times once every second followed by a 2 second pause Beeps stop af...

Page 72: ...me and repeat this procedure until a failure occurs Replace the device that is causing the failure Continue adding devices one at a time to ensure that all the devices are functioning properly 3 Contact Cisco TAC Red Power LED flashes five times once every second followed by a 2 second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 5 Pre video memory error CAUTION...

Page 73: ...r to video Contact Cisco TAC Red Power LED flashes eight times once every second followed by a 2 second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 8 Invalid ROM based on bad checksum Contact Cisco TAC Red Power LED flashes nine times once every second followed by a 2 second pause Beeps stop after fifth iteration but LEDs continue until problem is solved 9 Syst...

Page 74: ...s identified remove and replace the bad card 3 Contact Cisco TAC System does not power on and LEDs are not flashing None System unable to power on Press and hold the power button for less than 4 seconds If the hard drive LED turns green the power button is working correctly If the hard drive LED does not turn on green then try the following 1 Check that the unit is plugged into a working AC outlet...

Page 75: ...llowing sections Appliance Specifications page A 1 Inline Adapter Specifications page A 4 Appliance Specifications Table A 1 provides a summary of the features and specifications of the WAVE 274 and WAVE 474 Table A 1 WAVE 274 and WAVE 474 Features and Specifications Specification Description Microprocessor Intel Core2 Duo E6400 Processor 2 13 GHz 2 MB Level 2 cache 1066 MHz front side bus FSB Mem...

Page 76: ... configured for 5 V 9 V and 12 V Parallel 1 PS 2 2 Video 1 Audio 2 line in and line out NIC RJ 45 Inline Network Adapter 2 see Inline Adapter Specifications page A 4 Power Operating Voltage Range 90 to 264 VAC Rated Voltage Range 100 to 240 VAC Rated Line Frequency 50 60 Hz Operating Line Frequency Range 47 63 Hz Rated Input Current 5 A 90 VAC 3 5 A at 90 VAC with 80 efficient power supply Heat Di...

Page 77: ...ards Institute ANSI S12 10 and ISO 7779 and are reported in accordance with ISO 9296 Actual sound pressure levels in a given location might exceed the average values stated because of room reflections and other nearby noise sources The declared sound power levels indicate an upper limit below which a large number of computers will operate 2 In acoustics the logarithm of the ratio of a quantity to ...

Page 78: ...plex and full duplex operation in all operating speeds Autonegotiation Autonegotiates between full duplex and half duplex operations and between 1000 Mbps 100 Mbps and 10 Mbps speeds Data transfer rate 1000 Mbps 100 Mbps and 10 Mbps speeds per port in half duplex mode 2000 Mbps 200 Mbps and 20 Mbps speeds per port in full duplex mode Ports 2 RJ 45 socket connectors General Technical Specifications...

Page 79: ... Protection Devices page B 7 Maintaining Your Site Environment An exhaust fan in the power supply cools the power supply and system by drawing air in through various openings in the system and blowing it out the back However the fan also draws dust and other particles into the system causing contaminant buildup which results in an increase in the system s internal temperature and interferes with t...

Page 80: ...use expansion and contraction of disk drive platters resulting in read or write data errors To minimize the negative effects of the temperature on system performance follow these guidelines Ensure that the system is operated in an environment no colder than 50 F 10 C or hotter than 95 F 35 C Ensure that the system has adequate ventilation Do not place it within a closed in wall unit or on top of c...

Page 81: ...ctrical resistance and thermal conductivity Extreme moisture buildup inside the system can result in electrical shorts which can cause serious damage to the system Each system is rated to operate at 20 to 85 percent relative humidity with a humidity gradation of 10 percent per hour Buildings in which climate is controlled by air conditioning in the warmer months and by heat during the colder month...

Page 82: ...This corrosion on system connectors is a gradual process that can eventually lead to intermittent failures of electrical circuits To prevent corrosion you should avoid touching contacts on boards and cards Protecting the system from corrosive elements is especially important in moist and salty environments which tend to promote corrosion Also as a further deterrent to corrosion the system should n...

Page 83: ...es can cause spurious characters to appear on the system s monitor screen RFI is defined as any EMI with a frequency above 10 kilohertz kHz This type of interference can travel from the system to other devices through the power cable and power source or through the air like transmitted radio waves The Federal Communications Commission FCC publishes specific regulations to limit the amount of EMI a...

Page 84: ...ock as well as causing components to become loose in their sockets or connectors Systems can be subject to significant vibration when being transported by a vehicle or when operated in an environment with machinery that causes vibration Power Source Interruptions Systems are especially sensitive to variations in voltage supplied by the AC power source Overvoltage undervoltage and transients or spi...

Page 85: ...may cause problems when the power is restored all other appliances left on in the area can create large voltage spikes that can damage the system Using Power Protection Devices A number of devices are available that protect against power problems such as power surges transients and power failures The following subsections describe some of these devices Surge Protectors page B 7 Line Conditioners p...

Page 86: ...ems offer the most complete protection against variations in power because they use battery power to keep the system running when AC power is lost The battery is charged by the AC power while it is available so once AC power is lost the battery can provide power to the system for a limited amount of time from 15 minutes to an hour or so depending on the UPS system UPS systems range in price from a...

Page 87: ... requirements inline network adapter 4 4 inline network adapter examples 4 7 CD DVD drive problems 5 9 CD DVD drive activity LED 1 3 connections cables 3 8 power 3 8 troubleshooting 5 3 connectors and ports inline network adapter 4 3 locations 1 3 console port connector pinout 1 6 description 1 6 problems 5 11 corrosion preventing damage B 4 D DC power installation precautions 2 6 dust preventing ...

Page 88: ...port connector pinouts 1 5 F front panel figure 1 2 LEDs 1 3 H hard disk drive problems 5 9 hard disk drive activity LED 1 3 hardware troubleshooting 5 1 humidity maintenance guidelines B 3 I I O connectors 1 3 inline network adapter cabling examples 4 7 cabling requirements 4 4 description 4 1 specifications A 4 installation tabletop 3 2 warnings 2 1 intermittent problems troubleshooting 5 10 L L...

Page 89: ...line network adapter 4 3 POST description 5 12 error codes 5 12 power connecting to system 3 8 power on LED 1 3 power on self test See POST power source interruptions preventing damage from B 6 power supplies using uninterruptible B 8 problem solving overview 5 1 tips 5 7 R rack requirements 3 6 radio frequency interference See RFI removing or replacing WAVE 3 9 RFI preventing effects of B 5 S saf...

Page 90: ...d solutions tables 5 8 system problems identifying 5 2 system reliability 2 6 T tabletop installation procedure 3 2 temperature maintenance guidelines B 2 troubleshooting connections 5 3 Ethernet controller 5 4 network connections 5 4 switches 5 3 system hardware 5 1 undetermined problems 5 6 U undetermined problems troubleshooting 5 6 uninterruptible power supplies using B 8 V vibration preventin...

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