Cisco UCS C24 M3 High-Density SFF Rack-Mount Server
CONFIGURING the SERVER
37
Mission Critical Support Service
This service delivers personalized technical account management, expedited technical support,
and expert field support engineering for the Cisco Unified Computing System (UCS).
The Mission Critical Support Service provides a designated technical account manager (TAM) who
acts as a strategic resource to help ensure that the unified computing environment runs at peak
efficiency. If a problem arises that threatens business continuity, the TAM provides crisis
management leadership, and your IT staff receives expedited access to Cisco's Technical
Assistance Center (TAC).
Mission Critical Support Service is a layered service available for all Cisco data center products
already support by a UCS Support Service or SMARTnet service contract. For further information
Table 20 Drive Retention Service Options
Service Description
Service
Program Name
Service
Level GSP
Service Level
Product ID (PID)
UCS Mission Critical
Support Service
With Drive
Retention
UC CRIT DR
UCMD7
24x7x4 Onsite
CON-UCMD7-C24M3S
UCMD8
24x7x2 Onsite
CON-UCMD8-C24M3S
UCS Support
Service With Drive
Retention
UC SUPP DR
UCSD1
8x5xNBD
CON-UCSD1-C24M3S
UCSD2
8x5x4
CON-UCSD2-C24M3S
UCSD3
24x7x4
CON-UCSD3-C24M3S
UCSD4
24x7x2
CON-UCSD4-C24M3S
UCSD5
8x5xNBD Onsite
CON-UCSD5-C24M3S
UCSD6
8x5x4 Onsite
CON-UCSD6-C24M3S
UCSD7
24x7x4 Onsite
CON-UCSD7-C24M3S
UCSD8
24x7x2 Onsite
CON-UCSD8-C24M3S
UCS Warranty Plus
With Drive
Retention
UC PLUS DR
UCWD2
8x5x4
CON-UCWD2-C24M3S
UCWD3
24x7x4
CON-UCWD3-C24M3S
UCWD4
24x7x2
CON-UCWD4-C24M3S
UCWD5
8x5xNBD Onsite
CON-UCWD5-C24M3S
UCWD6
8x5x4 Onsite
CON-UCWD6-C24M3S
UCWD7
24x7x4 Onsite
CON-UCWD7-C24M3S
UCWD8
24x7x2 Onsite
CON-UCWD8-C24M3S