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D1534509 Cisco TelePresence User Guide

Systems using Touch10

Produced: March 2018 for CE9.3

All contents © 2010–2018

Cisco Systems, Inc. All rights reserved

13

Putting someone on hold is typically
something you do as an initial
step when transferring someone
to another person, but it may also
be used when you need to consult
a person, or as an alternative to
muting where you will also include
stopping the video transmission.

Put Call on Hold and Resume a Call on Hold

About Putting on Hold

1

2

Video Calls

Assume that you are in a call. Tap

Hold

.

Tap

Resume

to go back to the one

you were in call with (to undo your

action).

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Summary of Contents for TelePresence Touch 10

Page 1: ...4509 Cisco TelePresence User Guide Systems using Touch10 Produced March 2018 for CE9 3 All contents 2010 2018 Cisco Systems Inc All rights reserved Cisco TelePresence User Guide Systems Using Touch10 CE9 3 ...

Page 2: ...tomated Forwarding of All Calls 16 About Forwarding Calls 16 View Keypad While in a Call 17 Using Keypad in a Call 17 Add Additional Participants to Existing Call 18 About Video Conferences 18 Disconnect a Participant From a Conference 19 About Video Conferences 19 Intelligent Proximity Using Intelligent Proximity 21 About Proximity 21 Content Sharing Sharing Content In a Call 23 About Content Sha...

Page 3: ...D1534509 Cisco TelePresence User Guide Systems using Touch10 Produced March 2018 for CE9 3 All contents 2010 2018 Cisco Systems Inc All rights reserved 3 Introduction to Video Conferencing ...

Page 4: ...h at least 0 3m 1 of table in front Directive microphones should point away from the video system Make sure that no obstacles block the view to the microphone at all times Microphones should always be placed away from noise sources like computer and projector fans placed on the table The noise from such sources is often perceived as surprisingly loud by the remote participants If you use a documen...

Page 5: ...M Cisco Unified Communications Manager may allow you to log in to the video system with your own personal credentials CUCM will then route all incoming calls destined for you to that specific video system Once you log out from Extension Mobility your list of Recents will be cleared from the system Extension Mobility is also referred to as Hot desking About Extension Mobility Tap Login as shown Ext...

Page 6: ...D1534509 Cisco TelePresence User Guide Systems using Touch10 Produced March 2018 for CE9 3 All contents 2010 2018 Cisco Systems Inc All rights reserved 6 Video Calls ...

Page 7: ...e entry to the list of Favorites edit aspects of the entry before calling change the call rate and remove the entry from Recents Place Call From Contact List Video Calls About the Lists of Contacts Key in the name number or IP address Matches will appear as you type Tap and hold to type the point sign used in IP addresses Tap the Call button To find someone in a specific list Favorites Directory o...

Page 8: ... before you place the call There may be a need to add a prefix a suffix or otherwise alter the entry to ensure success Edit a Contact Before Calling Video Calls About Entry Edits Tap the Call button Tap the Search or Dial field or scroll through any of the lists as shown on the previous page 1 2 3 4 Once you have located the entry tap it to show the Call menu In the Call menu tap Edit and call as ...

Page 9: ...u may be urged to enter numbers during a call typically to reach extensions or to provide a pin code Tap Touch Tones this button appears as soon as the call is placed to invoke the keypad needed for this Note that Recents can be cleared from the web interface only Place Call Using Name Number or IP Address Video Calls About Placing Calls Tap the Call button Tap the Search or Dial field This will i...

Page 10: ...nt to the calling party If you ignore the call the calling party will perceive this as if you were absent you did not pick up the call Your video infrastructure may allow you to receive multiple incoming calls Consult your video support team if needed Receive Calls When not In a Call Already Video Calls If Someone Calls You An incoming call may be answered or declined If your system allows you to ...

Page 11: ...10 Produced March 2018 for CE9 3 All contents 2010 2018 Cisco Systems Inc All rights reserved 11 If you already are in a call you may accept another incoming call under certain circumstances Receive Calls While in Another Call Video Calls If Someone Calls You ...

Page 12: ...wo parties only this will then terminate the call In a conference call with multiple participants tapping End will terminate your participation only if you are a regular participant However if you are the host of such a conference tapping End will for some types of conferences cause the entire conference to terminate Disconnect Yourself From Call About Disconnecting Yourself To disconnect yourself...

Page 13: ...o as an initial step when transferring someone to another person but it may also be used when you need to consult a person or as an alternative to muting where you will also include stopping the video transmission Put Call on Hold and Resume a Call on Hold About Putting on Hold 1 2 Video Calls Assume that you are in a call Tap Hold Tap Resume to go back to the one you were in call with to undo you...

Page 14: ...erson to be transferred is still on hold Search for whom to call in the usual way Tap Complete Transfer You may transfer an ongoing call to another person Transfer is always consultative i e you will be able to talk to the person you are going to transfer a call to before you actually transfer the call Transfer an Ongoing Call About Transfer 1 2 3 4 Tap the Transfer button This will cause the curr...

Page 15: ... You may however use it to call others as much as you want Your video support team may have set a time out on this feature after which the system will return to respond to incoming calls as usual Default time out setting is 60 minutes About Do Not Disturb Activate Do Not Disturb Video Calls Tap in the upper left corner as shown Tap Do not disturb as indicated To deactivate the feature repeat the p...

Page 16: ...warding all calls received You may then choose between voicemail and a receiver appointed by you If you tap Forward all calls the familiar Call menu will appear letting you specify whom to receive your calls About Forwarding Calls Automated Forwarding of All Calls Video Calls Tap in the upper left corner as shown You may now choose to forward all calls to either a receiver specified by you or to y...

Page 17: ...ed 17 In a call you may get prompted to submit numbers to be able to reach an extension or otherwise gain entrance to something for example by means of a PIN code To be able to submit this you will need to invoke the keypad on the touch screen View Keypad While in a Call Video Calls Using Keypad in a Call In a call tap Keypad to invoke the dial pad ...

Page 18: ...em will depend on system configuration and the video infrastructure If in doubt contact your video support team If you want to initiate a video conference you must call each participant one by one Add Additional Participants to Existing Call Video Calls About Video Conferences 1 2 3 Assume that you already are in a call This call may have been initiated by you or by someone else someone called you...

Page 19: ... an optional feature that may or may not be available for your system Note that you must be the host of the conference to be able to disconnect others from a conference Disconnect a Participant From a Conference Video Calls About Video Conferences Tap Drop Tap the one you want to disconnect from the conference 1 2 3 In a call tap the Participants icon in the upper right corner as shown to invoke t...

Page 20: ...D1534509 Cisco TelePresence User Guide Systems using Touch10 Produced March 2018 for CE9 3 All contents 2010 2018 Cisco Systems Inc All rights reserved 20 Intelligent Proximity ...

Page 21: ...p from App Store or Google Play Windows or OS X users go to https proximity cisco com Your video support team may have activated none of the features all of them or just a subset of them Intelligent Proximity makes use of ultrasound when connecting users Do not block the microphone of your computer smart phone or tablet Intelligent Proximity has been designed not to work outside the meeting room w...

Page 22: ...D1534509 Cisco TelePresence User Guide Systems using Touch10 Produced March 2018 for CE9 3 All contents 2010 2018 Cisco Systems Inc All rights reserved 22 Content Sharing ...

Page 23: ...ture is available outside calls only If you attempt to share content through this specific video connector while in a call no content sharing will take place Instead the part of the screen normally allocated to content sharing will turn black in order to maintain the HDCP regime This will apply to any content you attempt to share in a call via this input connector be it HDCP protected or not Shari...

Page 24: ... away Note Your system may have been configured to let one of the video input connectors of your video system share HDCP protected content thus allowing you to watch video through Google ChromeCast AppleTV or a HD TV decoder etc See also the previous page for more on this Sharing Content Outside Calls Content Sharing Local Content Sharing 1 2 3 Connect the source device to the video system with a ...

Page 25: ...r without showing the presenter and showing the presenter as either a PiP Picture in Picture or PoP Picture outside Picture The layout options available on your system may differ from those shown here but the layouts shown are always those you may choose between Change Presentation Layout In a Call Content Sharing About Presentation Layout 1 2 Tap the Layout icon as shown Tap the layout you want t...

Page 26: ...D1534509 Cisco TelePresence User Guide Systems using Touch10 Produced March 2018 for CE9 3 All contents 2010 2018 Cisco Systems Inc All rights reserved 26 Scheduled Meetings ...

Page 27: ...system may be connected to a management system capable of scheduling video meetings Any meetings scheduled will then appear as shown at left Tap Join to participate in the meeting Should the meeting have started already you may still join Join a Scheduled Meeting Scheduled Meetings Joining a Meeting When time is due you will be prompted to join the meeting Tap Join ...

Page 28: ...D1534509 Cisco TelePresence User Guide Systems using Touch10 Produced March 2018 for CE9 3 All contents 2010 2018 Cisco Systems Inc All rights reserved 28 Contacts ...

Page 29: ...hese entries will typically be someone you call frequently or otherwise need to access in a swift and convenient manner from time to time Directory will typically be a corporate directory installed on your system by your video support team Recents is a list of calls you have placed received or missed earlier Note that removing entries from Recents can only be done from the web interface Favorites ...

Page 30: ...ts as well as from manual entries Add Someone to Favorites While in a Call Contacts About Favorites 1 2 3 In a call tap the Participants icon in the upper right corner as shown to invoke the list of participants 4 The participant is now a member of the list of Favorites the star has turned golden To remove an entry from the list of Favorites go to Favorites in the Contact lists and repeat the proc...

Page 31: ...will cause the above screen to be shown A Favorite is denoted by a golden star as indicated To remove an entry from the list of Favorites repeat the procedure To exit this menu tap the X as shown Add Someone to Favorites Outside a Call Contacts The Favorites is your own shortlist of contacts you frequently call or otherwise want to have easy access to Favorites may be populated from the Recents or...

Page 32: ...D1534509 Cisco TelePresence User Guide Systems using Touch10 Produced March 2018 for CE9 3 All contents 2010 2018 Cisco Systems Inc All rights reserved 32 Camera ...

Page 33: ...rom your system can be turned on and off as well as be shown minimized or maximized If the position of the selfview blocks important parts of the image on your screen it can be moved For systems equipped with Speaker tracking turning this on will cause the camera system to zoom in on the person currently speaking About Camera Control Tap Camera to invoke the camera adjustment menu 1 2 Turn Speaker...

Page 34: ... presets you should also create a zoom out overview preset to conveniently switch back to overview mode Although you may control the far end camera i e the camera of any of the other participants given that those cameras are remotely controllable you cannot define nor make use of their presets About Camera Presets Add Camera Position Preset Key in a descriptive name and tap Save to put changes int...

Page 35: ...ame we recommend that you delete the preset and create a new one with the preferred name About Editing Presets Edit Camera Position Preset Tap the little arrowhead of the preset to be edited Tap Camera to access the Camera menu Tap the preset to be edited Selfview will be activated automatically Adjust Pan Tilt and Zoom as required Tap anywhere outside the menu when you re done Tap Update to curre...

Page 36: ... the camera position presets will not be available You must turn off speaker tracking to get access to the presets Activate speaker tracking as shown on this page again if needed Note Speaker tracking will not work if the microphones are muted Speaker tracking may be expanded to include the Snap to Whiteboard and Presenter Tracking features as outlined on the following page About Speaker Tracking ...

Page 37: ...deo support team Once the presenter leaves the stage the tracking is brought to a hault The procedure for setting this up and the products supporting this feature can be found in the CE9 2 Administrator Guide for our room systems and codecs About Presenter Tracking Presenter Track To enable Presenter Tracking tap Camera in the upper right corner Systems with PresenterTrack enabled will have this a...

Page 38: ...existing camera presets this is done in the same way as you do outside a call As an alternative to adding or editing presets a simple adjustment of your camera s pan tilt and zoom should also be considered About Editing Presets In a call or outside a call shown here tap Camera In a call or outside a call shown here tap Camera Select the preset to use Tap anywhere outside the menu when you re done ...

Page 39: ...iP can be changed anytime be it in a call or outside a call For details on this see two pages ahead About Editing Presets If you want to turn the selfview off while in a call tap the Selfview avatar as shown To turn the selfview on in a call do as explained above Outside a call In a call or outside a call shown here tap Camera Tap Selfview to turn it on You may now resize the selfview image see th...

Page 40: ...d during the meeting You may want to zoom pan or tilt your camera to provide a better view for the other participant s To get a better view you may want to maximize the selfview Why Resize Selfview If you want to turn the selfview off while in a call tap the Selfview avatar as shown To turn the selfview on in a call do as explained above Outside a call In a call or outside a call shown here tap Ca...

Page 41: ...its new position Move the Selfview PiP Camera Selfview shows what others see from your video system You will normally use it to confirm that they see what you want them to see The selfview appears as a PiP Picture in Picture From time to time you may want to have the selfview activated during the meeting This could for example be to ensure that you remain seen on the screen It may happen that the ...

Page 42: ...video system This is referred to as Far End Camera Control FECC If the far end system has activated camera tracking which takes place when the camera tracks and shows who is speaking you will not be offered the option of FECC You do not have access to any remote camera presets About Camera Control Adjust the remote camera Tap anywhere outside the camera control buttons when you re done 1 2 3 4 Tap...

Page 43: ...D1534509 Cisco TelePresence User Guide Systems using Touch10 Produced March 2018 for CE9 3 All contents 2010 2018 Cisco Systems Inc All rights reserved 43 Settings ...

Page 44: ...Settings Settings The System information page provides information on IP address MAC address SIP Proxy software version installed and device name In addition it contains a set of wizards to help you set useful things About Settings 1 2 If you need to go further into the settings you must access the system via its web interface for which you will need administrator credentials ...

Page 45: ...es A listing of Cisco s trademarks can be found at www cisco com go trademarks Third party trademarks mentioned are the property of their respective owners The use of the word partner does not imply a partnership relationship between Cisco and any other company 1005R Americas Headquarters Cisco Systems Inc San Jose CA Asia Pacific Headquarters Cisco Systems USA Pte Ltd Singapore Europe Headquarter...

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