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Fax: 408 527-0883
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Forward/cfwd
Forwards all calls coming to your phone to a specified
number.
GrPickup/grPick Allows you to answer a call ringing on an extension by
discovering the number of the ringing extension.
Hold
Places a call on hold.
More
Accesses additional softkeys.
Option
Enters a sub-menu and when pressed multiple times, shows
all of the choices in that sub-menu.
Park
Puts a call on hold a call at a designated “park” number. The
call is active until you unpark it, or the caller disconnects.
Must be configured by your Phone Administrator.
Paste
Using the navigation button, highlight an item and press
Paste to place the item you copied.
Pickup
Allows you to answer a call ringing on another extension by
entering the extension number.
Play
Plays an item (for example, a ring tone).
Redial
Displays a list of recently dialed numbers.
Resume
Resumes a call that is on hold.
Button
Function
Using Keypad Shortcuts
Use the keypad to enter the number of the menu or sub-menu item. For
example, to reach the Call History menu on the SPA962, press the Setup button
and dial 3. Menus and options may vary.
Using Your SPA IP Phone
Placing or Answering Calls
To place or answer a call, do one of the following tasks:
•
Pick up the receiver.
•
Press the Speaker button.
•
Press the Headset button.
•
Press a line button. (Not applicable to SPA921)
Putting a Call on Hold
To put a call on hold, press the Hold button. A series of beeps indicates the call
is on hold.
To resume the call, press the Resume soft key or the flashing red line button for
the call. If you have multiple calls, all calls are put on hold except the active call.
Save
Saves your changes.
Select
Selects the highlighted item on the LCD screen.
Transfer/xfer
Performs a call transfer.
Unpark
Disconnects a parked call.
Y/N
Enters a submenu and when pressed, toggles between Yes
or No to enable or disable an option.
Button
Function
3
Ending a Call
•
If you are using the handset, hang up.
•
If you are using the speakerphone, press the Speaker button.
•
If you are using the headset, either press the Headset button (wired) or
replace the receiver (wireless).
Transferring Calls
S
TEP
1
During an active call, or a call on hold, press Transfer/xfer.
S
TEP
2
Either enter the number to which you want to transfer the call or use the
directory to choose a number.
S
TEP
3
Press Dial. The call is placed on hold and a new line is opened to dial
the number.
S
TEP
4
To transfer the call without waiting for the other person to answer,
press Transfer/xfer after the call begins to ring and hang up. If you hang
up before the second call rings, the transfer fails and the first call is
disconnected. If you misdial, press the line button again to receive a
dial tone (not applicable to the SPA921/922).
S
TEP
5
To transfer after speaking privately to the other person, press Transfer/
xfer at any time during the conversation.
Redialing
Depending on your phone model and phone system setup, use one of the following
methods:
•
Press Redial to dial that last number that you called.
•
To redial a recently-called number, press Redial once, select the number
from the list, and then press Dial.)
•
Press the Setup button and then select Call History. You can then select any
list, such as Missed Calls or Answered Calls, and you can press Dial to call
any number on the list.
Adjusting Call Volume and Muting
To adjust the volume while you are on a call, press + on the Volume button to
increase the volume, or press - to decrease the volume. Press Save.
Pressing the Volume button while not on a call adjusts the volume of the phone’s
ringer.
To mute the phone microphone, speaker, or headset microphone, press the
Mute button on the phone. The button lights red. Press the Mute button again to
unmute.
Setting Do Not Disturb
Use the Do Not Disturb feature to prevent incoming calls from ringing your
phone. If you have voice mail configured, incoming callers immediately reach
voice mail. If voice mail is not configured, callers hear a busy signal or message.
To set Do Not Disturb, press the DND/dnd softkey on your phone. Depending on
your phone, either press the Clr DND softkey or the -dnd softkey to turn Do Not
Disturb off.
Placing a Three-Way Conference Call
S
TEP
1
Press the Conf button during an active call. The first call is placed
on hold, a second line is opened, and you hear a dial tone.
S
TEP
2
Dial the second person’s telephone number.
S
TEP
3
Press the Conf button again. All three parties are connected in the
conference call.
S
TEP
4
When you hang up, the conference call is ended.
N
OTE
If the Join soft key is available on your phone, press Join
to keep the other parties in a call but disconnect yourself
from the call.
Picking Up a Call
If the Pickup or Group Pickup feature is available on your phone, you can pick
up a call that is ringing at another extension.
To pick up a call ringing at an extension in your group:
S
TEP
1
Press GrPickup/grPick. Depending on the number of ringing calls,
the phone may display a list of extensions that have ringing calls.
S
TEP
2
If a list of calls appears, choose a call and press Dial.
To pick up a call ringing at any extension:
S
TEP
1
Press the Pickup button.
S
TEP
2
Enter the extension number of the ringing phone from which you are
picking up the call and press Dial.
S
TEP
3
If a list of calls appears, choose a call and press Dial.
Accessing Voicemail
To access voicemail, press the Messages button on your phone. Your system
administrator must configure your phone with the correct voicemail number so
that pressing the Messages button automatically dials your voicemail system.
Where to Go From Here
Resource
Location
Customer Support
www.cisco.com/go/smallbiz
End User License Agreement
www.cisco.com/go/smallbiz
Regulatory Compliance and
Safety Information
www.cisco.com/go/smallbiz
Warranty Information
www.cisco.com/go/smallbiz
Cisco Partner Central site for Small
Business
www.cisco.com/web/partners/sell/smb/
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