Section 9. Troubleshooting
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Integrated Access Device. The DOT Configuration email was sent to
you before your DOT Service was activated.
After following the steps above, check whether your machine has a
connection. For a fax machine, check the dial tone. For EFTPOS,
consult your machine’s documentation to find how to check the
connection.
If your machine still has no connection, phone us on 13 2000 and say
“Digital Office Technology” when prompted.
Your machine has a connection,
but can’t send or receive
The problem is probably with the fax or EFTPOS machine, rather
than with the network.
Check the documentation that came with your machine, or contact
your EFTPOS provider.
Internet is working but phones, fax
and/or EFTPOS not working
If your everyday DSL connection has gone down, Broadband Backup
will allow you to browse the Internet and get email. Your DOT
phones, fax, and EFTPOS machines will not be connected on
Broadband Backup.
Issues with your Broadband Backup (if purchased)
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Broadband Backup is not working
Follow the steps below, checking for Internet access after each step.
Once you have access, you don’t need to do any more steps.
1.
If the router has been moved since the original setup, move it
back. It may be getting a weak signal in the new location. If signal
strength is the problem, you may be able to solve it using a special
antenna that fits into the Broadband Backup device. Phone us on 13
2000 and say “Digital Office Technology” when prompted.
2.
Check that the Broadband Backup device is plugged in securely
to the router.
3.
Check that the router is plugged in, turned on, and getting
power (the “POWER/SYS” light is on).
4.
Unplug the Broadband Backup device from the router, then
plug it back in and wait for it to restart.
5.
Turn the router off and then back on again and wait for it to
restart.
If you’ve tried the tips above, but still have no Internet access, phone
us on 13 2000 and say “Digital Office Technology” when prompted.
Signal strength is weak
Try one or both of the following options:
•Move other electronic equipment away from the router. This
especially includes halogen lamps, as well as cordless phone bases
and other devices receiving or sending radio waves.
•While the Broadband Backup modem is connected to the router,
move the router away from any thick walls and towards a window
with a clear view of the sky.
