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Cisco SRP527W Router

DOT (Digital Office Technology)™

User Guide

July 2013

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Summary of Contents for Small Business Pro SRP527W

Page 1: ...Cisco SRP527W Router DOT Digital Office Technology User Guide July 2013 ...

Page 2: ...dividual PCs 12 For Windows Users 12 For MAC Users 14 Using Remote Working 19 For Windows Users 19 For Mac Users 20 Section 4 Troubleshooting 21 Section 5 Acronyms Abbreviations and Glossary 26 Telstra Corporation Limited ABN 33 051 775 556 2013 All rights reserved This work is copyright Apart from any use as permitted under the Copyright Act 1968 information contained within this manual cannot be...

Page 3: ... allows you to keep your Internet but not phone fax or EFTPOS access by switching over to the Next G network If you didn t order Broadband Backup but think you might need it phone us on 13 2000 and say Digital Office Technology when prompted DOT Self Install CD Figure 3 The DOT Self Install CD The Self Install CD is your complete self installation guide It will help you with your first install or ...

Page 4: ...ter or Mac OS X v10 4 or later Running the Self Install CD To run the Self Install CD 1 Insert the CD into your computer s CD drive Windows The installation will begin automatically If the installation does not begin automatically navigate to the CD drive on your computer and double click the file called setup exe Mac A DOT icon will appear on your desktop Double click it to begin the installation...

Page 5: ...ers Most PCs have a switch usually located on the side or front of the PC Please set the switch to the ON position please refer to your PC manufacturer manual for help in locating the switch The switch s status is often indicated by a light on the PC panel and by the following symbols or You will need to ensure that your Wi Fi adaptor is enabled by accessing the Network Connections menu You can fi...

Page 6: ...that is NOT on the Wi Fi network insert the Self Install CD The self install software will begin automatically if you re using a Mac double click the DOT icon on your desktop 2 Follow the on screen instructions until you get to the SELECT INSTALLATION TYPE screen Figure Figure 4 Select Installation Type screen 3 On the SELECT INSTALLATION TYPE screen choose Modify existing installation and then cl...

Page 7: ...SSID and WPA PSK codes will be displayed on the screen If you want to modify the SSID and or password carry out the following steps 1 Click the Modify button to change your codes 2 Click the code that you want to change then type the new code 3 Click Accept to save your change and then click Next Setting up Broadband Backup Note Broadband Backup is an optional service additional charges apply that...

Page 8: ...must meet the following minimum system requirements in order to install configure and use the Remote Working VPN feature COMPUTER OPERATING SYSTEM REQUIREMENTS Computer with Pentium class processor or greater including Tablet PC Windows 7 32 64 bit Windows Vista 32 64 bit Windows XP 32 bit Microsoft TCP IP installed Confirm via Start Settings Control Panel Network Protocols or Configuration 50 MB ...

Page 9: ...e Figure 8 Modify Existing Installation 4 To set up or disable Remote Working for your company click on the Set up or Disable Remote Working VPN check box see Figure and press the Next button Figure 9 Set up or Disable Remote Working 5 On the Confirming Your Installation Selections page Figure click on Start Installation ...

Page 10: ...secure credentials Complete the section Company Security by creating a unique Remote Working Group Name and Password Figure 11 Remote Working VPN Setup Company Credentials 8 Second step is to create usernames and passwords for each employee whom you wish to provide remote working access This is completed under the section User Security Create each employee s username and password and click on Add ...

Page 11: ...0 Press Next when you have created all user s credentials 11 You will see the following important page Figure This page contains a summary of your company s remote working credentials and users that have been provided remote access Figure 13 Remote Working VPN Installation Settings 12 Click on the link named installation files Figure and you will see a list of files that have been copied into the ...

Page 12: ...ation details Set up Remote Working Client on individual PCs Each user s PC must be individually configured to enable Remote Working see Note Insert the Self Install CD on each user s PC and follow the steps below BEFORE YOU PROCEED You must copy the TelstraDB PCF file from the initial PC used to configure the router see Set up Remote Working on the Router for your Business on to each other PC to ...

Page 13: ... Click Start Installation Figure 17 Select Options Figure 18 Confirm and start installation 5 When you see the following screen click Locate and select the TelstraDB PCF file provided in the previous section see Set up Remote Working on the Router for your Business ...

Page 14: ...You will see the following screen if the installation was successful Figure 20 Successful client installation 7 Click OK and restart the PC You are now ready to use the Remote Working application For MAC Users Note Remote Working is only available for MAC OS X version 10 6 and onwards 1 Open Systems Preferences and select Network under subsection Internet Wireless Figure ...

Page 15: ...le Mac System Preferences 2 Click the button in the Network window Figure to create a new Remote Working connection The small dialog box shown in Figure will be displayed Figure 22 Clicking the button Figure 23 The Network dialog ...

Page 16: ...t column Figure Figure 25 Network Settings Dialog Now you are ready to configure the user s computer to remotely connect to the router You will need the TelstraDB PCFfile which was provided in the previous section see Set up Remote Working on the Router for your Business to complete the next steps 1 Open the PCF file and note the following information Figure Host IP address GroupName GroupPwd Thes...

Page 17: ...g details in the Network dialog Figure Server Address Use the Host IP address Account Name Use the username created for this user Password Use the password created for this user 3 Click Authentication Settings and the dialog box shown in Figure will be displayed ...

Page 18: ...t Use the GroupPwd from the TelstraDB PCF file o Group Name Use the GroupName from the TelstraDB PCF file 5 Click OK and click Apply You are now ready to remotely access the router Test your connection by doing the following 1 Click on Connect Figure The window shown in Figure will be displayed Figure 28 Connect to remote session ...

Page 19: ...ing Note To use Remote Working Client you must be connected to the Internet For Windows Users To use Remote Working do the following 1 Click the Windows Start button Then select All Programs and Cisco System VPN Client and VPN Client Figure The VPN Client window shown in Figure will be displayed Figure 31 Remote Working VPN Client icon 2 Select the TelstraDB and click the Connect icon You will be ...

Page 20: ...individual PCs 4 You will now be connected to your company s router from your remote location For Mac Users 1 Open Systems Preferences and select Network under subsection Internet Wireless 2 Select your business network name from the left column of the Network window 3 Click Connect Figure 4 You will now be connected to your company s router from your remote location Figure 33 Connecting to the ne...

Page 21: ...thout Internet is connected wirelessly see Internet not working on a wireless computer below 1 Make sure the cable connecting your computer to the router is securely plugged in to the computer and one of the four yellow LAN or WAN ports on the router 2 Try a different yellow port on the router Unplug the cable from one yellow port and plug it into a different one 3 Connect a different Ethernet cab...

Page 22: ...o do this 1 Press the SETUP button on your phone scroll down and select the Reboot option 2 Disconnect the power cable to the phone wait approximately 10 seconds and then re connect the cable plug back into the phone and try using the phone again Should this first step not resolve your problem read through the following table for a possible solution PROBLEM SUGGESTED SOLUTION Can t receive calls 1...

Page 23: ...n on the navigation key to highlight the Ring Tone option option 4 3 Press the physical button below the word Select on the display 4 Press the physical button under the word Change on the display 5 Press the physical down arrow button again to see different ring types 6 When you see the ring type you want press the physical button under the word Select The ring type will change If changing the ri...

Page 24: ... Digital Office Technology when prompted for support if you hear any of the following voice announcements when attempting to make a call You are not able to make this call Please contact your system administrator for assistance Line is not in service Please contact your system administrator for assistance We re sorry your call cannot be completed at this time please hang up and try your call again...

Page 25: ...ow checking for Internet access after each step Once you have access you don t need to do any more steps 1 If the router has been moved since the original setup move it back It may be getting a weak signal in the new location If signal strength is the problem you may be able to solve it using a special antenna that fits into the Broadband Backup device Phone us on 13 2000 and say Digital Office Te...

Page 26: ...ess LAN identifier USB Universal Serial Bus WAN Wide Area Network Wi Fi Wireless WPA PSK Wi Fi Protected Access Pre Shared Key The following table is a brief glossary of terms used in this document ACRONYM ABBREVIATION MEANING Ethernet The most common type of connection used by computer networks in a LAN Usually recognisable by the cable connecting the computer to a port at a workstation Router Th...

Page 27: ...e about your DOT tools and features visit the DOT Support page at telstra com dot support To speak with a DOT consultant or set up a DOT training session phone us on 13 2000 and say Digital Office Technology when prompted When calling please have your account number or phone number including area code ready for the consultant ...

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