C H A P T E R
4
Troubleshooting
This section describes possible mechanical problems and corrective actions.
Only trained and qualified personnel should be allowed to install, replace, or service this equipment. Statement
1030
Danger
No user-serviceable parts inside. Do not open. Statement 1073
Danger
If there appears to be a malfunction, first check all cables and connections. If these are in order, see the
Troubleshooting, on page 29
section for specific troubles and solutions.
For problems with the configuration, refer to
Cisco vg400 Voice Gateway Software Configuration Guide.
.
Table 6: Troubleshooting the Cisco VG400 Voice Gateway
Corrective Action
Possible Cause
Symptom
Switch power source on
Power source switched off
Power LED and fan are off
Check/replace power cable
Faulty power cable
Check/correct input power
Faulty power source
Contact Cisco
1
or your Cisco reseller
Faulty internal power supply
Contact Cisco 1 Technical Service Center or your Cisco reseller
Faulty Cisco VG400
Power LED on; fan off
Contact Cisco 1 or your Cisco reseller
Faulty Cisco VG400
Power LED off; fan on
Check/replace modem/terminal
Faulty modem console terminal
No initialization response from
Cisco VG400
Check/replace cable
Faulty cabling to terminal
Contact Cisco 1 or your Cisco reseller
Faulty Cisco VG400
Cisco VG400 Voice Gateway Hardware Installation Guide
29