• Try switching cables, or testing your cable on another device
If your switch still does not connect, the following link may be useful, depending on your issue:
Reference
https://documentation.meraki.com/MS
for additional information and troubleshooting tips.
If you are still experiencing hardware issues, please contact Cisco Meraki support by logging in to dashboard and using
the
Help
option near the top of the page, then opening and email case or calling using the contact information on that
page.
Bringing your Stack Online
MS355 switches can be connected in a physical stack using dedicated stacking ports and cables. Configuration steps
and additional information about stacking can be found in our
Warranty
MS Warranty coverage periods are as follows:
MS355
Lifetime
MS
Accessories
1 Year
The following are considered accessories:
SFP Modules, twinax/SFP+ cables, stacking cables, all mounting kits and stands,
antennas, interface modules, additional power cords, PoE injectors
Note
: The above table is a general guideline for warranty terms and is not final. Warranty terms are subject to printed
warranty information on the relevant online Meraki data sheets.
If your Cisco Meraki device fails and the problem cannot be resolved by troubleshooting, contact support to address the
issue. Once support determines that the device is in a failed state, they can process an RMA and send out a
replacement device free of charge. In most circumstances, the RMA will include a pre-paid shipping label so the faulty
equipment can be returned.
In order to initiate a hardware replacement for non-functioning hardware that is under warranty, you must have access to
the original packaging the hardware was shipped in. The original hardware packaging includes device serial number and
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