Appendix A
Troubleshooting
5
Gigabit USB Adapter
Verify that you have logged in correctly. Refresh the
•
screen by pressing F5 several times.
On some notebook PCs, the Gigabit USB Adapter fails to
configure correctly after the drivers have been loaded.
After loading the software drivers, it may be necessary
to do the following:
1. Log off and unplug the device from your PC’s USB
port.
2. Turn off your PC.
3. Plug the device back in and reboot.
4. Log on after the PC reboots.
You need to uninstall the Adapter software from your
PC.
Follow the steps below.
Insert the Setup Utility CD into your PC’s CD-ROM
1.
drive.
The Setup Utility’s
2.
Welcome
screen will appear on your
monitor. If it does not, click
Start
, then select
Run
, and
enter
d:\setup.exe
(where “d” is your PC’s CD-ROM
drive).
Click the
3.
Uninstall
tab, then click the
Uninstall
button.
Click
Next
to continue the uninstallation.
Welcome Screen—Uninstall tab
On the InstallShield Wizard screen, do not click
4.
Cancel
unless you want to cancel the uninstallation process.
InstallShield Wizard
You will be asked to confirm that you want to uninstall
5.
the driver. Click
OK
to continue the uninstallation
process or click
Cancel
to cancel the uninstallation
process.
Confirm Uninstallation
The
6.
Maintenance Complete
screen appears when the
uninstallation is complete. Click
Finish
to finish the
uninstallation and exit the uninstallation process.
Maintenance Complete
