Answering the Phone
To Answer a call:
•
Press answer button.
To Answer a second call:
•
While on a call, you will hear a call waiting tone.
•
Press the Flash button to answer.
This will put the first call on hold automatically.
To go back to the first call:
•
Press the Flash button again.
To put a Call on Hold
•
Press the Flash button.
It is a good idea to utilize park instead of hold. (see below.)
Voicemail
•
Ask your system administrator to be sure the voicemail is
enabled, to get the voice mail portal # and default password.
•
For more information, see www.Masergy.com Support page
for more information.
•
The first time you call your voicemail, you need to set up a
new passcode and record your spoken name. Simply follow
the prompts.
•
You’ll know you have a message if your message light is
blinking (subject to phone settings.)
To Check voicemail messages
From your phone:
•
Press Talk
•
Press *62#
•
Enter your passcode and press #.
•
If you do not listen to and save or delete all messages, the light will not be
automatically disabled.
From any phone:
•
Dial the voice portal telephone number.
•
Press *.
•
Enter your extension, passcode and press #.
Note:
To clear the message waiting indicator, Press Talk, *99#.
Transfer a Call (Announced)
To Transfer a call, while on the phone:
•
Press the Flash key.
•
Dial the extension or phone number you want to transfer the call to
•
If needed, press # after the digits.
•
When the second party answers, tell them who is on the line.
•
Press the End key to connect the two parties.
•
If they do not want the call, wait for them to hang up. Press Flash to return to speak to
the caller. If you do not wait you will connect everyone together.
Note:
An announced transfer is recommended when transferring to a mobile phone. A
blind transfer can sometimes go directly to mobile voice mail.
Linksys ATA
Usage
1-800-942-4700 masergy.com
