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Figure 35: Reset Button on the IG21R or IG31R (IG31R Shown)

Reset Button

1

4.

Rotate the SIM slots and Reset button cover counterclockwise to its closed position, as shown in

36: Closing the SIM Slots and Reset Button Cover on the IG21, on page 41

or

Figure 37: Closing the

SIM Slots and Reset Button Cover on the IG21R or IG31R (IG31R Shown), on page 42

.

Figure 36: Closing the SIM Slots and Reset Button Cover on the IG21

Cisco IG21 IoT Gateways, Cisco IG21R Rugged IoT Gateways, and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide

41

Rebooting or Resetting a Gateway

Rebooting or Resetting a Gateway

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Summary of Contents for IG21R Series

Page 1: ... IG31R Rugged IoT Gateways Hardware Installation Guide First Published 2021 11 30 Last Modified 2022 02 14 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Modifications to this product not authorized by Cisco could void the FCC approval and negate your authority to operate the product The Cisco implementation of TCP header compression i...

Page 3: ...g 20 Installing the DIN Rail Bracket on Cisco IG21 IoT Gateways 20 Installing the DIN Rail Bracket on Cisco IG21R Rugged IoT Gateways or Cisco IG31R Rugged IoT Gateways 21 Mounting a Gateway on a DIN Rail 23 Removing a Gateway from a DIN Rail 24 Surface Mounting with Wall Brackets 25 Surface Mounting with Keyholes 27 Selecting and Installing Antennas 29 C H A P T E R 4 Selecting and Installing Ant...

Page 4: ...ooting or Resetting a Gateway 37 Connecting a Ground Cable 43 C H A P T E R 7 Connecting a Ground Cable 43 Cautions and Warnings 45 C H A P T E R 8 Cautions and Warnings 45 FCC and ISED Interference Statement 47 C H A P T E R 9 FCC and ISED Interference Statement 47 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide iv Contents ...

Page 5: ... number provided at the end of each warning to locate its translation in the translated safety warnings that accompanied this device The documentation set for this product strives to use bias free language For purposes of this documentation set bias free is defined as language that does not imply discrimination based on age disability gender racial identity ethnic identity sexual orientation socio...

Page 6: ...Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 2 Conventions Conventions ...

Page 7: ...co IG21 IoT Gateways Key features include Category 1 LTE 2 x GE ports Integrated Wi Fi Internal antennas DIN rail horizontal surface or vertical surface mountable Cisco IG21R Rugged IoT Gateways Key features include Category 4 LTE 2 x GE ports GNSS external antenna IP30 rating extended temperature DIN rail or vertical surface mountable Cisco IG31R Rugged IoT Gateways Key features include Category ...

Page 8: ...for Verizon in the United States IG21R VZ K9 Cisco IoT IG21R with LTE for North America IG21R NA K9 Cisco IoT IG21R with LTE for Europe IG21R EU K9 Cisco IG31R Rugged IoT Gateways Cisco IoT IG31R with LTE and Wi Fi for Verizon in the United States IG31R VZ B K9 Cisco IoT IG31R with LTE and Wi Fi for North America IG31R NA B K9 Cisco IoT IG31R with LTE and Wi Fi for Europe IG31R EU E K9 Cisco IG21 ...

Page 9: ...Flashing amber Device is starting up or power cycling and loading system software including BIOS and operating system Solid amber Device modem is not operating properly Solid red Device is not operating properly 1 12 VDC power input connector See Connecting to Power on page 16 2 USB Type A port Included only on devices that support Wi Fi connection 3 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT ...

Page 10: ... RS 232 serial port Reserved for future use 6 LTE LED Provides information about cellular connectivity as follows Off One or more of the following conditions exists Device is powered off SIM card is not installed in the device SIM card is not activated SIM is not properly inserted Device is not receiving a cellular signal Flashing green Device is receiving a cellular signal but the cellular signal...

Page 11: ... Installing a SIM Card Rebooting or Resetting a Gateway on page 37 1 Figure 3 IG21 Left Side Panel Kensington lock slot 1 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 7 Product Overview Cisco IG21 IoT Gateways Panels ...

Page 12: ...teways Panels The following figures describe the ports LEDs and related items on the IG21R rear side and top panels Rear panel Figure 5 IG21R Rear Panel on page 9 Right side panel Figure 6 IG21R Right Side Panel on page 11 Left side panel Figure 7 IG21R Left Side Panel on page 11 Top panel Figure 8 IG21R Top Panel on page 12 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R R...

Page 13: ...ng power Solid green Device is operating normally Flashing amber Device is starting up or power cycling and loading system software including BIOS and operating system Solid amber Device modem is not operating properly Solid red Device is not operating properly 4 12V or 24 VDC power input connector See Connecting to Power on page 16 5 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cis...

Page 14: ...llowing information Off Device is not connected to the WAN Solid green Device is connected to the WAN Flashing green Device is transmitting or receiving network traffic 8 Gigabit Ethernet LAN port The LED on this port provides the following information Off Device is not connected to the WAN Solid green Device is connected to the WAN Flashing green Device is transmitting or receiving network traffi...

Page 15: ...gure 7 IG21R Left Side Panel Kensington lock slot 1 Diversity LTE antenna connector See Selecting and Installing Antennas 2 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 11 Product Overview Cisco IG21R Rugged IoT Gateways Panels ...

Page 16: ...eways Panels The following figures describe the ports LEDs and related items on the IG31 rear side and top panels Rear panel Figure 9 IG31R Rear Panel on page 13 Right side panel Figure 10 IG31R Right Side Panel on page 15 Left side panel Figure 11 IG31R Left Side Panel on page 15 Top panel Figure 12 IG31R Top Panel on page 16 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R...

Page 17: ...g power Solid green Device is operating normally Flashing amber Device is starting up or power cycling and loading system software including BIOS and operating system Solid amber Device modem is not operating properly Solid red Device is not operating properly 4 12V or 24 VDC power input connector See Connecting to Power on page 16 5 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisc...

Page 18: ...g information Off Device is not connected to the WAN Solid green Device is connected to the WAN Flashing green Device is transmitting or receiving network traffic 8 Gigabit Ethernet LAN port The LED on this port provides the following information Off Device is not connected to the WAN Solid green Device is connected to the WAN Flashing green Device is transmitting or receiving network traffic 9 RS...

Page 19: ...tenna connector See Selecting and Installing Antennas 1 Kensington lock slot 2 Diversity LTE antenna connector See Selecting and Installing Antennas 3 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 15 Product Overview Cisco IG31R Rugged IoT Gateways Panels ...

Page 20: ...loud Flashing green Device is in the provisioning phase 1 Connecting to Power The IG21 IG21R and Cisco IG31R use a DC power accessory kit orderable separately Figure 13 Power Connector Pinouts and the table that follows explain the pinouts for the power connector Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 16 Product Overv...

Page 21: ...D DC 1 Reserved for future use 2 DC power input 12V for IG21 12V or 24V for IG21R and IG31R DC 3 Reserved for future use 4 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 17 Product Overview Connecting to Power ...

Page 22: ...Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 18 Product Overview Connecting to Power ...

Page 23: ...Rail Mounting on page 20 IG21 IG21R IG31R Mounting on a DIN rail See Surface Mounting with Wall Brackets on page 25 IG21 IG21R IG31R Mounting on a flat vertical surface using mounting brackets See Surface Mounting with Keyholes IG21 Mounting on a flat vertical surface using keyholes on the back of the gateway The IG21 can be placed on a flat horizontal surface such as a desk IG21 Mounting on a fla...

Page 24: ...ity Item 2 Mounting brackets 4 M4 6mm panhead screws DIN Rail Mounting Mount the gateway on a DIN rail by installing a DIN rail bracket on the gateway and then attaching the bracket to a DIN rail Installing the DIN Rail Bracket on Cisco IG21 IoT Gateways IG21 Gateways uses the DIN rail bracket to mount on a rail horizontally The DIN rail bracket attaches to the back of the gateway To install the D...

Page 25: ...ount on a rail horizontally or vertically The DIN rail bracket attaches to an adapter plate that you install on the gateway To install the DIN rail bracket on these gateways follow these steps 1 Perform these actions to attach the adapter plate to the gateway as shown in Figure 15 Attaching an Adapter Plate to the IG21R or IG31R on page 22 a Position the adapter plate over the four mounting holes ...

Page 26: ...racket to the Adapter Plate a Position the DIN rail bracket over the adapter plate to support either vertical or horizontal mounting b Attach the bracket to the adapter plate with the two M4 6mm countersink screws provided Use a 2 Philips head screwdriver to torque each screw to 13 15 inch pound Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware In...

Page 27: ...ou can use the bracket to mount the gateway on a DIN rail To do so see Figure 17 Attaching a Gateway to a DIN Rail IG21R Shown on page 24 and perform the steps that follow Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 23 Installing the Gateway Mounting a Gateway on a DIN Rail ...

Page 28: ...the DIN rail 2 Rotate the gateway so that the top hook of the bracket clamps to the top section of DIN rail Removing a Gateway from a DIN Rail To remove a gateway from a DIN rail see Figure 18 Removing a Gateway from a DIN Rail IG21R Shown on page 25 and perform the steps that follow Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation G...

Page 29: ...a wall by using the two mounting brackets provided These brackets attach to the back of the gateway then attach to the mounting surface CAUTION If you are mounting the device on drywall use four hollow wall anchors to secure the mounting brackets to the surface To mount the device on a vertical surface by using mounting brackets follow these steps Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gat...

Page 30: ... Brackets for the IG21R and IG31R on page 26 Use a 1 Philips head screwdriver to torque each screw to 13 15 inch pound Figure 19 Mounting Brackets for the IG21 Figure 20 Mounting Brackets for the IG21R and IG31R Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 26 Installing the Gateway Surface Mounting with Wall Brackets ...

Page 31: ...evice at times because no tools are required for unmounting CAUTION If you are mounting the gateway on drywall use hollow wall anchors for the mounting screws To mount the gateway on a vertical surface by using its keyholes follow these steps 1 Determine where you want to mount the gateway and drill two holes for two mounting screws or wall anchors The holes should be level with each other and the...

Page 32: ...e over the two mounting screws mounted on the wall and pull the device down slightly so that it hangs from the screws Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 28 Installing the Gateway Surface Mounting with Keyholes ...

Page 33: ... cellular tower Because antennas transmit and receive radio signals over the air the signal propagation and antenna performance may be adversely affected by the surrounding environment including physical obstructions Radio frequency RF interference may also occur between wireless systems located close to each other especially if the antennas of these systems are located close to each other Interfe...

Page 34: ...tions when the view is unobstructed vertical polarization is optimal Supported Cisco Antennas and Cables The following table shows the antennas and Cables that are available for IG21R and IG31R gateways Table 3 Supported Antennas and Accessories Description SKU Cellular antenna swivel mount 4G LTE advanced dipole IG LTE SMA D Wi Fi antenna swivel mount dipole 2dBi 2 4GHz RP SMA plug IG WIFI SMA D ...

Page 35: ...install a SIM card in a gateway follow these steps 1 Remove the SIM slots and Reset button cover screw on the side panel IG21 or the rear panel IG21R and IG31R as shown in Figure 22 Unscrewing the SIM Slots and Reset Button Cover on the IG21 on page 32 or Figure 23 Unscrewing the SIM Slots and Reset Button Cover on the IG21R or IG31R IG31R Shown on page 32 Cisco IG21 IoT Gateways Cisco IG21R Rugge...

Page 36: ...t button away from the device and rotate it clockwise to expose the SIM slots as shown in Figure 24 Exposing the SIM Slots on the IG21 on page 33 or Figure 25 Exposing the SIM Slots on the IG21R or IG31R IG31R Shown on page 33 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 32 Installing a SIM Card Installing a SIM Card ...

Page 37: ...e IG21 Figure 25 Exposing the SIM Slots on the IG21R or IG31R IG31R Shown Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 33 Installing a SIM Card Installing a SIM Card ...

Page 38: ...on page 34 or Figure 27 Putting a SIM Card into the IG21R or IG31R IG31R Shown on page 35 Figure 26 Putting a SIM Card into the IG21 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 34 Installing a SIM Card Installing a SIM Card ...

Page 39: ... Slots and Reset Button Cover on the IG21 on page 35 or Figure 29 Closing the SIM Slots and Reset Button Cover on the IG21R or IG31R IG31R Shown on page 36 Figure 28 Closing the SIM Slots and Reset Button Cover on the IG21 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 35 Installing a SIM Card Installing a SIM Card ...

Page 40: ...he IG21R or IG31R IG31R Shown 5 Replace and tighten the SIM slots and Reset button cover screw Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 36 Installing a SIM Card Installing a SIM Card ...

Page 41: ...ptions to factory default values and optionally erases the configured modem access point name APN 1 Remove the SIM slots and Reset button cover screw on the side panel IG21 or the rear panel IG21R and IG31R as shown in Figure 30 Unscrewing the SIM Slots and Reset Button Cover on the IG21 on page 38 or Figure 31 Unscrewing the SIM Slots and Reset Button Cover on the IG21R or IG31R IG31R Shown on pa...

Page 42: ...om the device and rotate it clockwise to expose the Reset button as shown in Figure 32 Exposing the Reset Button on the IG21 on page 39 or Figure 33 Exposing the Reset Button on the IG21R or IG31R IG31R Shown on page 39 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 38 Rebooting or Resetting a Gateway Rebooting or Resetting a...

Page 43: ...re 33 Exposing the Reset Button on the IG21R or IG31R IG31R Shown Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 39 Rebooting or Resetting a Gateway Rebooting or Resetting a Gateway ...

Page 44: ...triggers the plug and play PnP operation for the device This operation does not erase the modem APN Press and hold the Reset button for 30 seconds Resets configuration options to factory default values erases the modem APN and triggers the PnP operation for the device See Figure 34 Reset Button on the IG21 on page 40 or Figure 35 Reset Button on the IG21R or IG31R IG31R Shown on page 41 Figure 34 ...

Page 45: ...and Reset Button Cover on the IG21 on page 41 or Figure 37 Closing the SIM Slots and Reset Button Cover on the IG21R or IG31R IG31R Shown on page 42 Figure 36 Closing the SIM Slots and Reset Button Cover on the IG21 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 41 Rebooting or Resetting a Gateway Rebooting or Resetting a Gat...

Page 46: ... IG31R IG31R Shown 5 Replace and tighten the SIM slots and Reset button cover screw Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 42 Rebooting or Resetting a Gateway Rebooting or Resetting a Gateway ...

Page 47: ...820 93 Grounding of Outer Conductive Shield of a Coaxial Cable Ensure that the ground cable is connected correctly so that the equipment is protected against lightning and other interference The correct connection of the ground cable is an important measure to ensure safety Connect the chassis to the ground by using a ground cable The grounding resistance must be smaller than 0 10 ohms and the gau...

Page 48: ...ure 38 Attaching Ground Cable Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 44 Connecting a Ground Cable Connecting a Ground Cable ...

Page 49: ...restricted access areas A restricted access area can be accessed only through the use of a special tool lock and key or other means of security Statement 1017 WARNING This equipment must be grounded Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor Contact the appropriate electrical inspection authority or an electrician if you are u...

Page 50: ...tion System ONLY through a device that is approved for direct connection Statement 1078 Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 46 Cautions and Warnings Cautions and Warnings ...

Page 51: ... Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation This device and its antenna s must not be co located or operating in conjunction with any other antenna or transmitter For product available in the USA Canada market only channel 1 11...

Page 52: ... types d antenne énumérés ci dessous et ayant un gain admissible maximal Les types d antenne non inclus dans cette liste et dont le gain est supérieur au gain maximal indiqué pour tout type figurant sur la liste sont strictement interdits pour l exploitation de l émetteur Table 5 Le présent émetteur radio Antenna Gain dBi Model Antenna Type LTE 3 74 IG21R Dipole LTE 3 74 Wi Fi 4 0 IG31R Dipole IMP...

Page 53: ...Selection of other channels is not possible Pour les produits disponibles aux États Unis Canada du marché seul le canal 1 à 11 peuvent être exploités Sélection d autres canaux n est pas possible Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 49 FCC and ISED Interference Statement FCC and ISED Interference Statement ...

Page 54: ...Cisco IG21 IoT Gateways Cisco IG21R Rugged IoT Gateways and Cisco IG31R Rugged IoT Gateways Hardware Installation Guide 50 FCC and ISED Interference Statement FCC and ISED Interference Statement ...

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