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Cisco Expressway CE1200 Appliance Installation Guide (14.0)

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Troubleshooting

Lag During Boot up Due to Power Characterization Check

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Summary of Contents for Expressway CE1200

Page 1: ...00 Appliance Installation Guide 14 0 First Published 2021 03 10 Americas Headquarters Cisco Systems Inc 170 West Tasman Drive San Jose CA 95134 1706 USA http www cisco com Tel 408 526 4000 800 553 NETS 6387 Fax 408 527 0883 ...

Page 2: ...ING USAGE OR TRADE PRACTICE IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT SPECIAL CONSEQUENTIAL OR INCIDENTAL DAMAGES INCLUDING WITHOUT LIMITATION LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES Any Internet Protocol IP addresses and phone numbers ...

Page 3: ...Information and Training 5 Hardware Components 7 C H A P T E R 3 Hardware Components 7 Power Cables 8 KVM Adaptors 8 Field Replaceable Components 8 Returns or Replacements 9 Front Panel Layout 11 C H A P T E R 4 Front Panel Layout 11 Rear Panel Layout 13 C H A P T E R 5 Rear Panel Layout 13 Preparing to Install 15 C H A P T E R 6 For Your Safety 15 Cisco Expressway CE1200 Appliance Installation Gu...

Page 4: ...P address and password once only 23 Task 2 Run CIMC from a remote host and enable Serial over LAN once only 25 Task 3 Connect to the Expressway console any time you need to 25 Run the Install Wizard 27 C H A P T E R 9 Run the Install Wizard 27 Install Wizard Process 27 Access the Expressway User Interface 29 C H A P T E R 1 0 Access the Expressway User Interface 29 Using the Web UI 29 Using the CL...

Page 5: ... 3 Disable the Virtual Drive After the Reinstall 32 Lag During Boot up Due to Power Characterization Check 33 Notices 35 A P P E N D I X B Technical Notices 35 Accessibility Notice 35 Cisco Expressway CE1200 Appliance Installation Guide 14 0 v Contents ...

Page 6: ...Cisco Expressway CE1200 Appliance Installation Guide 14 0 vi Contents ...

Page 7: ...arch 2020 Document addition Updated Required Firmware Version with known issue in Expressway compatibility with 4 0 2 and 4 0 4 HUU firmware January 2020 Document clarifications Added Required Firmware Version to introduction Clarifications to What s Different on option keys usage December 2019 Published with Expressway X12 5 5 version First Release October 2019 Cisco Expressway CE1200 Appliance I...

Page 8: ...Cisco Expressway CE1200 Appliance Installation Guide 14 0 2 Preface Change History ...

Page 9: ...de the pre installed software to a later supported version If you want to check whether the Cisco Expressway has the latest software installed go to http software cisco com download navigator html and navigate to the Cisco Expressway The minimum required Expressway software version depends on which revision of the appliance you are using You can identify this from the serial number as follows Tabl...

Page 10: ...se with the Cisco Expressway Series product range and does not support the Cisco VCS product It ships with the release key pre installed Unlike earlier appliances the CE1200 is a single multi purpose server that can operate as a Cisco Expressway C or a Cisco Expressway E By default it always ships with Expressway C preinstalled To deploy the server as an Expressway E you configure the Type option ...

Page 11: ... Glossary A glossary of TelePresence terms is at https tp tools web01 cisco com start glossary Related documents Detailed information about installing this appliance is provided in the Cisco UCS C220 Server Installation and Service Guide Managing and operating Cisco Expressway software is described in the Cisco Expressway Administrator Guide on the Expressway Maintain and Operate Guides page Creat...

Page 12: ...Cisco Expressway CE1200 Appliance Installation Guide 14 0 6 Introduction More Information and Training ...

Page 13: ...is 1 UCS CPU 6134 3 2 GHz 6134 130W 8C 24 75MB Cache DDR4 2666MHz Processor 2 UCS MR X16G1RS H 16GB DDR4 2666 MHz RDIMM PC4 21300 single rank x4 1 2v RAM 2 UCS HD2T7KL12N 2 TB 12G SAS 7 2K RPM LFF HDD Hard Disk 1 UCSC MRAID1GB KIT SAS RAID KIT for C220M5l RAID Controller 1 UCSC PCIE ID10GF Intel X710 DA2 dual port 10G SFP NIC NIC 2 EXP 10GSFP SR MP 10Gb SR Fiber SFP 2 EXP 1GSFP T 1Gb Copper SFP 2 ...

Page 14: ...he designated type see https www cisco com c dam en us products collateral servers unified computing ucs c series rack servers c220m5 lff specsheet pdf Warning KVM Adaptors KVM adaptors are available to order from Cisco Field Replaceable Components These components are field replaceable Hard disks Power supply units PSUs Fan module SFP network connection modules 1 Gb and 10 Gb To avoid compatibili...

Page 15: ...terial Authorization RMA for any reason go to http www cisco com web ordering cs_info or3 o32 Return_a_Product WebReturns product_Online_web_returns html Cisco Expressway CE1200 Appliance Installation Guide 14 0 9 Hardware Components Returns or Replacements ...

Page 16: ...Cisco Expressway CE1200 Appliance Installation Guide 14 0 10 Hardware Components Returns or Replacements ...

Page 17: ... layout LEDs and ports Figure 1 Front view of the Cisco Expressway Table 4 Front panel LEDs and components HD drives use Slot 1 and Slot 2 only 1 Activity fault LED for HD drives 2 Power button power status LED 3 Identification button LED 4 System status LED 5 Cisco Expressway CE1200 Appliance Installation Guide 14 0 11 ...

Page 18: ...Power supply status LED 8 Network link activity LED 9 KVM connector for USB VGA connection 10 Pullout tab for UCS serial number MAC addresses 11 Cisco Expressway CE1200 Appliance Installation Guide 14 0 12 Front Panel Layout Front Panel Layout ...

Page 19: ...re 2 Rear view of the Cisco Expressway Table 5 Rear panel LEDs and components Modular LAN on Motherboard mLOM card slot not populated 1 USB 3 0 ports two slots 2 Ethernet Ports LAN3 and LAN4 3 As depicted in figure Port Status Port Label Active Use this port LAN3 3a Inactive LAN4 3b Cisco Expressway CE1200 Appliance Installation Guide 14 0 13 ...

Page 20: ... connector 6 Rear identification button LED 7 Power supplies PSU 01 and PSU 02 The second power supply can be added for 1 1 redundancy 8 Slot 2 Low profile PCIe slot on riser not populated 9 Slot 1 Standard profile PCIe slot on riser houses two SFP ports Left port is LAN1 NIC1 in the Expressway user interface Right port is LAN2 NIC2 if used in the interface 10 For more information on the method to...

Page 21: ...200 RCSI 0362 book pdf Environmental and Power Specifications To view environmental and power specifications for the appliance server see https www cisco com c dam en us products collateral servers unified computing ucs c series rack servers c220m5 lff specsheet pdf Unpacking and Preparation For detailed information about how to install the appliance see Cisco UCS C220 M5 Server Installation and S...

Page 22: ...t tab and in the Cisco Integrated Management Controller Connecting Using CIMC Serial Over LAN web interface Software serial number in format 52ENNNNN Displayed on the top panel of the appliance and in the Cisco Expressway web interface or through SSH Cisco Expressway CE1200 Appliance Installation Guide 14 0 16 Preparing to Install Locating Serial Numbers ...

Page 23: ...he following restrictions apply to SFP modules Caution Only use the SFPs supplied with the appliance Note that SFP modules from M4 based Expressways should not be reused in this appliance Do not mix SFPs Either insert two 10 Gb fiber SFPs or two 1 Gb copper SFPs The following requirements also apply to the SFPs Insert them only into the designated SFP ports on the PCIe 01 card The leftmost SFP por...

Page 24: ...tep 2 When you plug in the CE1200 appliance for the first time leave it in standby mode for 5 minutes before pressing the power button This time allows the onboard CIMC to boot ready the self test perform a hardware check and prepare the power characterization test Failure to wait enough time will postpone the power characterization test until the next boot Step 3 Power on the appliance the power ...

Page 25: ... power consumption The CIMC has a power monitoring utility that you can use to track power consumption Cisco Expressway CE1200 Appliance Installation Guide 14 0 19 Install the Appliance Task 4 Verify Power Status ...

Page 26: ...Cisco Expressway CE1200 Appliance Installation Guide 14 0 20 Install the Appliance Task 4 Verify Power Status ...

Page 27: ...m the LAN1 port on the rear panel to your network 2 Have the following information ready for when the Install Wizard runs IPv4 and or IPv6 address subnet mask and default gateway address for the Expressway Consult your network administrator about which addresses to use The Cisco Expressway must use a static IP address Suitable passwords for the predefined root and admin user accounts use strong pa...

Page 28: ... RJ 45 end To ensure compatibility use the blue serial cable supplied in the accessory pack This is a cross over cable with the following pin assignments Female DB9 pin Male RJ45 pin 8 1 6 2 2 3 TXD 5 4 GND 5 5 GND 3 6 RXD 4 7 7 8 2 Start a terminal emulator program for example PuTTY on the PC and configure it to use the PC serial port as follows baud rate 115200 bits per second data bits 8 parity...

Page 29: ...e steps if your deployment uses DHCP addressing 1 Connect your network to the CIMC dedicated management port port 5 in Rear Panel Layout 2 Connect a USB keyboard and VGA monitor using one of the following methods If you ordered a KVM adapter 3 legged cable connect it to the console port at the front of the CE1200 and connect the keyboard and monitor to the adapter Figure 3 Front panel showing KVM ...

Page 30: ... the default CIMC password and configure the management interface IP address a Set a strong password that matches the conditions in Connecting Using CIMC Serial Over LAN and press Enter b At the password modified prompt press Enter again to complete the password change Due to a known issue the system fails to notify you if the new password does not match the password requirements In this case when...

Page 31: ...ust match the conditions in Connecting Using CIMC Serial Over LAN Step 3 Click the menu arrow in the top left corner Step 4 Navigate to Compute Remote Management Serial over LAN Step 5 In the Serial over LAN Properties check Enabled and then click Save Changes This step is necessary as serial over LAN is disabled by default Task 3 Connect to the Expressway console any time you need to Step 1 In a ...

Page 32: ...Cisco Expressway CE1200 Appliance Installation Guide 14 0 26 Connect to Expressway Console Task 3 Connect to the Expressway console any time you need to ...

Page 33: ...tup information After approximately four minutes the Install Wizard is displayed If the Cisco Expressway was already on when you connected and you don t see the Install Wizard press Ctrl D to access it If you encounter issues or enter incorrect information during the wizard you can press Ctrl D to restart it Install Wizard Process Cisco Expressway CE1200 Appliance Installation Guide 14 0 27 ...

Page 34: ...Cisco Expressway CE1200 Appliance Installation Guide 14 0 28 Run the Install Wizard Install Wizard Process ...

Page 35: ...Cisco Expressway for example https mydomain example com 2 In the Login page select Administrator login 3 Login with username admin and your system password 4 The Expressway Overview page is displayed More information Detailed information about configuring and managing Expressway including each page in the interface is provided in the Expressway online help and in the Cisco Expressway Administrator...

Page 36: ...ervice Setup Wizard launches The wizard is used to select specific licensing requirements for a deployment and if necessary to change the default Expressway C configuration to an Expressway E Step 2 After the Service Setup Wizard you go on to configure Expressway a System configuration including the System Name DNS settings server certificate NTP servers SIP domains b Routing configuration includi...

Page 37: ... unified_computing ucs c hw C220M5 install C220M5 html Reset from the Internal Recovery Partition IRP The Cisco Expressway CE1200 appliance comes pre installed with an SD card that you can use to complete a reinstall of your configuration You must reset the SD card and enable the virtual drive before proceeding with the reinstall using the KVM console in the Cisco Integrated Management Controller ...

Page 38: ... Task 3 below To disable the virtual drive now a Press F2 to enter boot Setup b Under Boot options select CiscoVD Hypervisor and disable it c Press F10 to save and exit d While the system reboots return to the Virtual Drive info tab in the CIMC interface under Storage and check the Hypervisor checkbox Click Disable Step 8 After the reboot completes connect using serial to complete the reset You wi...

Page 39: ...ing a lag in the boot time ensure that it is disabled in the CIMC To do this Step 1 Log in to the CIMC see Connecting Using CIMC Serial Over LAN Step 2 Click the menu arrow in the top left corner Step 3 Go to Chassis Power management Power Cap Configuration Step 4 Click Disable Power Characterization Step 5 Click Save Changes Cisco Expressway CE1200 Appliance Installation Guide 14 0 33 Troubleshoo...

Page 40: ...Cisco Expressway CE1200 Appliance Installation Guide 14 0 34 Troubleshooting Lag During Boot up Due to Power Characterization Check ...

Page 41: ...our contact email address or telephone number A full description of the problem To view a list of Cisco TelePresence products that are no longer being sold and might not be supported visit http www cisco com en US products prod_end_of_life html and scroll down to the TelePresence section Accessibility Notice Cisco is committed to designing and delivering accessible products and technologies The Vo...

Page 42: ...Cisco Expressway CE1200 Appliance Installation Guide 14 0 36 Notices Accessibility Notice ...

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