8
Troubleshooting
Product Serial Number Location
On the SNS-3415 or SNS-3495 appliance, the serial number for the server is printed on a label on the top of the server,
near the front.
Cisco Product Identification Tool
The Cisco Product Identification (CPI) tool helps you retrieve the serial number of your Cisco products.
Before you submit a request for service online or by phone, use the CPI tool
to locate your product serial number. You
can access this tool from the Cisco Support website.
To access the CPI tool:
1.
Click the
Tools & Resources
link.
2.
Click the
Show All Tools
tab.
3.
Choose
Cisco Product Identification Tool
from the alphabetical list.
This tool offers three search options:
Search by product ID or model name.
Browse for Cisco model.
Copy and paste the output of the
show
command to identify the product.
Search results show an illustration of your product with the location of the serial number label highlighted. Locate
the serial number label on your product and record the information before you place a service call.
You can access the CPI tool from Cisco.com at:
http://tools.cisco.com/Support/CPI/index.do
Access to the CPI tool on the Cisco Support website requires a Cisco.com user ID and password. If you have a valid
service contract but do not have a user ID or password, you can register at:
http://tools.cisco.com/RPF/register/register.do
